Juliet Mussa
Marketing, IT
Lilongwe
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Highly Dependable, ethical, and reliable professional with a strong blend of organizational, technical, and business acumen. Proven ability to work effectively with cross-functional teams to ensure operational and service excellence. Seeking to leverage my knowledge and experience in a dynamic working environment.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Recovery Officer
National Economic Empowerment Fund Limited
2024.04 - Current
- Implementing innovative recovery strategies that increase success rate of collections while maintaining positive customer experience.
- Negotiating settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Maintain detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Improve company's recovery rate by efficiently managing portfolio of overdue loans and credit card accounts.
- Conduct data collection, management, and analysis
- Generate and present detailed reports.
- Monitor performance and provide strategic recommendations.
Data Officer
National Economic Empowerment Fund Limited
2022.09 - 2024.04
- Documented and prioritized accurate record-keeping and data transparency.
- Initiated data-driven decision-making across organization, resulting in more informed strategic choices.
- Managed and updated database systems and spreadsheets.
- Ensured data accuracy through comparative analysis and regular backups.
- Produced reports and retrieved data as requested.
- Documented and organized relevant documents.
Business Development Officer
Farmer's Harvest
2022.02 - 2022.03
- Generated new business with marketing initiatives and strategic plans.
- Developed strategies to reduce costs and increase profits.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly reports to support executive decision making.
- Analyzed customer feedback to gauge satisfaction and influence product development.
- Conducted market research to identify business opportunities.
Administrative Intern
National Economic Empowerment Fund Limited
2021.07 - 2021.11
- Enhanced team efficiency by taking detailed meeting notes and distributing them promptly to relevant staff members.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Logged and updated data, and compiled reports.
Legislative Intern
Mackenzie and Patrick Associates
2020.11 - 2021.01
- Conducted legislative research on wide range of topics.
- Drafted legal documents including summonses, demand letters, notices, and witness statements.
- Assisted in preparation of legal assessments and hearings.
Sales Officer
Chombe Foods Limited
2016.04 - 2017.08
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Chombe Foods Products
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Provided customer service, managed inventory, and processed sales transactions.
- Addressed customer feedback and inquiries to improve service delivery.
Education
Bachelor of Science - Business Information Technology
Malawi University of Science And Technology
Malawi 2017.09 - 2022.06
Skills
Settlement Negotiation
Loan restructuring
Debt Negotiation
Contract Negotiation
Payment negotiation
Forecasting Future Needs
Risk Analysis and Management
Company-Supplier Relationship Management
Communication and Time Management Internal Stakeholder Management
References
Mr Wellington Kazembe
MacKenzie and Patrick Associates
Management Partner
wellingtonkazembe@yahoo.com
Phone: +265995548920
Mrs Sungeni Zidana Ndovie
Farmer's Harvest
CEO
Email: farmersharvest2018@gmail.com
Phone: +265999467224
Mr Austin Misoya
National Economic Empowerment Fund Limited
Branch Supervisor
Email: amisoya@neef.mw
Phone: +265997792887
Timeline
Recovery Officer
National Economic Empowerment Fund Limited
2024.04 - Current
Data Officer
National Economic Empowerment Fund Limited
2022.09 - 2024.04
Business Development Officer
Farmer's Harvest
2022.02 - 2022.03
Administrative Intern
National Economic Empowerment Fund Limited
2021.07 - 2021.11
Legislative Intern
Mackenzie and Patrick Associates
2020.11 - 2021.01
Bachelor of Science - Business Information Technology
Malawi University of Science And Technology
2017.09 - 2022.06
Sales Officer
Chombe Foods Limited
2016.04 - 2017.08
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