Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
PETER MUSICHA

PETER MUSICHA

Lilongwe

Summary

A successful professional with a wealth of transferable skills gained in the hospitality sector. Retains commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. A stable focus in cost reduction processes while maintaining efficient service delivery. Maximises profits by analysing trends and providing advice and guidance to colleagues.

Overview

14
14
years of professional experience

Work History

Hotel General Manager

Mafumu Hotel, Lilongwe
11.2020 - Current
  • Overseeing all aspects of the daily operations of Mafumu hotel as well as providing strategic direction of the business to the Board as well as Staff. Responsible for the planning and supervision of the activities of staff to ensure the smooth and profitable running of the business.
  • Key responsibilities
  • Supervising work at all levels (receptionists, kitchen staff, office employees etc.) and set clear objectives
  • Planning activities and allocate responsibilities to achieve the most efficient operating model
  • Managing budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Developing and implementing an intuitive and efficient marketing strategy to promote the hotel’s services
  • Deal with maintenance issues, and overall functionality of the hotel
  • Collaborating with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Inspecting facilities regularly and enforce strict compliance with health and safety standards and other regulatory requirements.
  • Key achievements/projects
  • Managed the hotel during the peak of the Covid-19 pandemic with a well balance approach to ensure business continuity

Food and Beverage Manager

Sunbird Capital, Lilongwe
08.2016 - 11.2020
  • Working in one of the most demanding section of the hospitality. Handling customers with high expectations on service needs while maintaining excellent customer satisfaction above the international benchmarks.
  • Key responsibilities
  • Directing the Food and Beverage Department operations in a 170 room four star hotel and 1500 conference and banqueting space.
  • Developing medium to long term plans for the food and beverage department annually.
  • Preparing annual food and beverage activity plan in relation to the business plan.
  • Reviewing food and beverage standard operating procedures and recommending necessary changes from time to time.
  • Conducting competitor analysis on business trends, systems and practices in food and beverage preparation and services through sampling regularly to sustain and improve competitive advantage.
  • Conducting market surveys to ensure cost control through procurement of quality goods at competitive prices.
  • Ensuring, through daily guest interaction that guests’ needs and requirements are attended to promptly and efficiently.
  • Conducting training through demonstrations and lectures to cover the identified gaps at all times.
  • Key achievements/projects
  • Introduced digital advertising and information display in the hotel. A pioneer project adopted in other properties within the Sunbird group.
  • Successfully opened the first Fine-Dining restaurant in the Capital Lilongwe
  • Team leadership roles as acting General manager from time to time

Assistant Food and Beverage Manager

Sunbird Capital, Lilongwe
03.2014 - 07.2016
  • Outline
  • Managing service operations in a 170 room 4 star hotel with Fine Dining restaurant and Coffee shop, and 1500 capacity of conference and banqueting space.
  • Key responsibilities
  • Ensuring regularly that food and beverage outlets were clean and adequately provided with resources to meet guests expectations
  • Coordinating the presentation and service of all food and beverage products in all areas through consultation for efficiency at all times
  • Ensuring, through daily guest interaction that guests’ needs and requirements were attended to promptly and efficiently.
  • Key achievements/projects
  • Managed to improve customer satisfaction ratings by 80%

Conference and Banqueting Manager

Sunbird Nkopola, Mangochi
04.2011 - 02.2014
  • Outline
  • Ensuring the smooth running of conference and banqueting function using the available resources and maximize profit
  • Ensuring that trainings on service standards were continuously conducted
  • Stock management
  • Ensuring guest satisfaction.
  • Key achievements/projects
  • Launched the operations of the first International Conference Centre along the Lakeshore.

Education

Bachelor of Science - Hospitality Management

Mzuzu University
Mzuzu
01.2010

Skills

  • Guest relations
  • Operations management
  • Conference management
  • Staff training
  • Food and beverage operations
  • Training and mentoring
  • Vendor interaction
  • Revenue generation

Accomplishments

    Successfully delivered trainings under the Supervisory development programs for Sunbird group

    Introduced digital presentations for hotel information an initiative that was later adopted for the whole Sunbird group

    Successfully launched new products:

    1. Lakeshore International conference centre (Sunbird Nkopola - 2011)

    2. Vincent's Restaurant (Sunbird Capital)

    3. New building at Mafumu hotel (Restaurant, kitchen, reception and conference centre - 2021)

References

  • Andrew, Kumbatira, Board member Mafumu hotel, +265 888 87 79 20
  • Yason, Pondamali, Genera Manager, +265 888 951 245, Sunbird Mzuzu
  • Sylvester, Mtambo, General Manager, +265 888 965 137, Chikho Hotel

Timeline

Hotel General Manager

Mafumu Hotel, Lilongwe
11.2020 - Current

Food and Beverage Manager

Sunbird Capital, Lilongwe
08.2016 - 11.2020

Assistant Food and Beverage Manager

Sunbird Capital, Lilongwe
03.2014 - 07.2016

Conference and Banqueting Manager

Sunbird Nkopola, Mangochi
04.2011 - 02.2014

Bachelor of Science - Hospitality Management

Mzuzu University

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