Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Reading, writing, Volunteering and community involvement and blogging
Timeline
AdministrativeAssistant
Earnest Tumbwe

Earnest Tumbwe

Microfinance Officer
Lilongwe,NEEF CE

Summary

Accomplished financial professional with an extensive background in the micro finance industry, specializing in loan origination, branch and regional management. With a proven track record as both a loan officer, Area supervisor, Senior Operational Supervisor and Regional Manager, bringing over 3 years of experience in guiding clients through the lending process while maintaining a keen focus on compliance and risk management. My commitment to excellence has led to consistent loan portfolio growth, customer satisfaction, arrears containment through loan delinquency and recoveries. I am a dedicated leader with strong interpersonal and analytical skills, capable of driving results and ensuring operational efficiency in a fast paced financial environment.

Overview

3
3
years of professional experience
1
1
Certification
10
10
years of post-secondary education

Work History

Loan Officer

National Economic Empowerment Fund Ltd (NEEF)
Rumphi, Northern Region
01.2022 - 12.2022
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to an underwriter for verification and recommendations.
  • Monitored the performance of existing loan portfolios to identify and address any issues.
  • Developed and implemented marketing campaigns to attract new customers.
  • Help in recovering unpaid loans and also help in tracing clients who are not found on the ground.

Branch Supervisor

National Economic Empowerment Fund Ltd(NEEF)
Lilongwe, Kanengo
01.2023 - 01.2024
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Motivated, trained, and disciplined employees to meet performance benchmarks. i.e Collection Targets, Disbursement Targets, and most importantly arrears containment
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Senior Operations Supervisor

National Economic Empowerment Fund LTD (NEEF)
Liwonde, Eastern Region
03.2024 - 09.2024
  • Oversaw daily operations, ensuring efficient loan processing, Early collections, supervised plus mentored branch activities and customer service across branches.
  • Facilitated collaboration between departments for effective issue resolution, resulting in improved interdepartmental relationships.
  • Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.
  • Resolved escalated customer issues, promoting client satisfaction and maintain company reputation, streamlined service delivery and operational efficiency.

Regional Manager

NEEF
Mponera, Center East Region
10.2024 - Current
  • Drive business growth by overseeing the NEEF business and service operations,establishing regional targets and implementing strategies to achieve financial objectives.
  • Lead credit and operational decision-making processes to ensure quality analysis and adherence to NEEF credit policies.
  • Enhance NEEF's visibility in the community, manage customer complaints professionally, and foster goodwill toward NEEF in line with business conduct policies.
  • Monitor repayment reports, support early stage collections and coordinate with the recovery team to manage and resolve overdue account.
  • Develop annual budgets, monitor regional expenses, and produce monthly performance reports to inform decision making while maintaining expenses control within budget limits.

Education

No Degree - Malawi School Certificate of Education

ST PETERS SECONDARY SCHOOL
Mzuzu
03.2011 - 08.2015

BBA - Business Administration

DMI ST JOHN THE BAPTIST UNIVERSITY
Lilongwe
11.2016 - 06.2020

Master of Science - Logistics And Supply Chain Management

Bolton University
Britain (MIM Of Campus)
10.2022 - 07.2024

Skills

  • Corporate Social Responsibility
  • Maintaining Clean Work Areas
  • Motivational Techniques
  • Sales Strategy Tactics
  • Strategic Planning
  • Goal Attainment

Accomplishments

  • Achieved a 99.8% collection rate when I was a loan officer with a 228% disbursed above the 100% target given which contributed to my promotion to a branch supervisor.
  • Supervised a team of 48 staff members which happens to be one of the biggest branches in the country.
  • Collaborated with a team of 10 loan officers in the development of a recoveries task force that contributed to a 16% reduction in arrears.
  • I successfully mentored and developed over 10 loan officers, guiding them to advance into Area supervisors within a year.

Certification

MSCE

BBA

People management skills training Certificate

MLSCM

Reading, writing, Volunteering and community involvement and blogging

 

  • Reading: I have a passion for diverse reading materials, which has enhanced my communication skills and ability to synthesize complex ideas.
  • Writing: I possess strong writing skills, demonstrated through academic work, essays, reports, and blog posts, showcasing my ability to craft clear and persuasive content.
  • Volunteering and Community Involvement: I am committed to community service and have actively volunteered with organizations supporting various causes, showcasing my dedication and teamwork abilities.
  • Blogging: I maintain a personal blog where I share insights on topics I'm passionate about, allowing me to refine my writing style and engage with a broader audience while building an online presence.

Timeline

Regional Manager

NEEF
10.2024 - Current

Senior Operations Supervisor

National Economic Empowerment Fund LTD (NEEF)
03.2024 - 09.2024

Branch Supervisor

National Economic Empowerment Fund Ltd(NEEF)
01.2023 - 01.2024

Master of Science - Logistics And Supply Chain Management

Bolton University
10.2022 - 07.2024

Loan Officer

National Economic Empowerment Fund Ltd (NEEF)
01.2022 - 12.2022

BBA - Business Administration

DMI ST JOHN THE BAPTIST UNIVERSITY
11.2016 - 06.2020

No Degree - Malawi School Certificate of Education

ST PETERS SECONDARY SCHOOL
03.2011 - 08.2015

BBA

MSCE

supervisory management skills training Certificate

Earnest TumbweMicrofinance Officer