Sella Captain
Lilongwe
Summary
Dynamic waitress with a proven track record at Gringos Waterfront Restaurant, excelling in customer service and team collaboration. Enhanced guest experiences through strong multitasking and effective communication. Recognized for supporting team efficiency during peak hours, contributing to a 20% increase in customer satisfaction. Skilled in greeting guests and maintaining a welcoming dining environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress
Gringos Waterfront Restaurant
11.2016 - 12.2024
- Provided exceptional customer service to enhance guest experiences.
- Assisted in maintaining cleanliness and organization of dining area.
- Learned menu items and specials to effectively communicate with customers.
- Supported team members during peak hours to ensure efficient service delivery.
- Managed multiple tables simultaneously, demonstrating strong time management and prioritization skills.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Sandown Blues Restaurant
11.2013 - 02.2016
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables simultaneously, demonstrating strong time management and prioritization skills.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for 4 star restaurant with social relevancy and intentionality.
- Managed approximately 20 incoming calls for customer bookings in a single day.
Education
GED -
BlueStar Hospitality
Lilongwe11-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- Certified Receptionist, Bluestar Hospitality - 1 year
Timeline
Waitress
Gringos Waterfront Restaurant
11.2016 - 12.2024
Waitress
Sandown Blues Restaurant
11.2013 - 02.2016
GED -
BlueStar Hospitality
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