Elina Kamfose
Lilongwe
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated with extensive experience in Banking industry. Proven skills in establishing rapport with clients. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Head Teller
FDH Bank
11.2023 - Current
- Oversee adequate availability of daily cash, money orders
- Investigate teller losses and institute corrective measures
- Monitor the inventory of supplies in the teller operations area.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
Private Banking Teller
FDH Bank
04.2023 - 11.2023
- Verify the credibility of customers by verifying signatures on cheques submitted for withdrawals and other transactions
- Opening new accounts and educating clients about service fees, account charges, penalties, offers and other relevant account information.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Teller
FDH Bank
01.2021 - 04.2023
- Receiving deposits and issuing out withdraws
- Reconciled cash drawer and reconciled discrepancies
- Completed highly accurate, high volume money counts via both manual and machine-driven approaches.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Consultant
FDH Bank
09.2019 - 12.2020
- Opening and filing accounts within 24 hours
- Posting funds transfers; and Reconciliation of suspense accounts
- Scanning cheques into the system for clearance
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Developed innovative solutions to complex problems, resulting in improved efficiency within the department.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Onsite Revenue Collection Teller Immigration 2017
FDH Bank
01.2016 - 01.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Handled complex transactions such as foreign currency exchanges with accuracy and efficiency.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Onsite Revenue Collection Teller LWB
FDH Bank
01.2014 - 07.2016
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handled various accounting transactions.
ATM Custodian
FDH Bank
01.2012 - 12.2014
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Maintained security standards by adhering to company policies and procedures for ATM operations.
Enquiries Clerk
FDH Bank
01.2009 - 01.2012
- Collecting revenue from Bank products; and Issuing Bank statements
- Preparation of reconciliation reports at the end of the week
- Following up on customer complaints and provided solutions to enhance customer satisfaction
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Improved customer satisfaction by efficiently processing inquiries and providing accurate information.
- Enhanced internal communication by collaborating with various departments to resolve customer issues.
- Streamlined inquiry response times by utilizing database tools to quickly access relevant information.
- Retained valuable clients through diligent follow-up on unresolved cases, ensuring timely resolution and satisfaction.
- Organized, maintained and updated information in computer databases.
- Built strong customer relationships through empathetic listening, understanding, and prompt resolution of concerns.
Enumerator
World Vision
01.2007 - 01.2008
- Conducted meetings with traditional leaders
- Developed and maintained database systems for tracking customer information
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
- Navigated diverse populations with cultural sensitivity, tailoring communication styles according to each respondent''s needs.
- Assisted people in filling out surveys with complete and accurate information.
- Improved data accuracy by conducting thorough field surveys and collecting precise information from respondents.
- Built rapport with respondents, resulting in higher response rates and more accurate data collection.
Education
MBA - Internation Business& Finance
DMI St- Eugene University
ZAMBIA11.2023
Bachelor of Business Administration International Business -
DMI St Johns The Baptist University
01.2020
Diploma in Business Management -
ABMA Malawi College of Accountancy
01.2007
Grefa Communications
01.2005
Malawi School Certificate of Education (MSCE) -
Bvumbwe Secondary School
01.2001
Skills
- Result oriented
- Innovative
- Strong analytical skills
- Ability to work in a multicultural environment
- Operational Efficiency
- Organizational Skills
- Software Proficiency
- Adaptability and Flexibility
- Team Leadership
- Resource Allocation
Accomplishments
- Processed cash and check transactions, maintaining 98% accuracy and minimized end-of-day balancing errors
- Won best department (operations) with colleagues
- Balanced check payments, identifying and resolving discrepancies immediately
- Improved office efficiency and customer service by overhauling previously haphazard filing system.
Personal Information
- Gender: Female
- Nationality: Malawian
- Marital Status: Married
References
- Ms. Mary Likoya, Branch Manager, FDH Bank, P.O Box 1372, Lilongwe, 0881596976/0999221991, MLikoya@fdh.co.mw
- Mr. Mphatso Mandala, Operations Officer, FDH Bank, P.O. Box 1372, Lilongwe, 0884049749/0991003143, MMandala@fdh.co.mw
- Pempho Khomba, Branch Manager, Bank, P.O Box 1372, Lilongwe, 0991 565 121/0886669777, PKhomba@fdh.co.mw
Disclaimer
I confirm that to the best of my knowledge the information provided in my Curriculum Vitae (CV) is true and correct and can be treated as part of my contract of employment.
Timeline
Head Teller
FDH Bank
11.2023 - Current
Private Banking Teller
FDH Bank
04.2023 - 11.2023
Teller
FDH Bank
01.2021 - 04.2023
Customer Consultant
FDH Bank
09.2019 - 12.2020
Onsite Revenue Collection Teller Immigration 2017
FDH Bank
01.2016 - 01.2018
Onsite Revenue Collection Teller LWB
FDH Bank
01.2014 - 07.2016
ATM Custodian
FDH Bank
01.2012 - 12.2014
Enquiries Clerk
FDH Bank
01.2009 - 01.2012
Enumerator
World Vision
01.2007 - 01.2008
MBA - Internation Business& Finance
DMI St- Eugene University
Bachelor of Business Administration International Business -
DMI St Johns The Baptist University
Diploma in Business Management -
ABMA Malawi College of Accountancy
Grefa Communications
Malawi School Certificate of Education (MSCE) -
Bvumbwe Secondary School
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