Morril Ebrahim Ndemanga

Bank operations

Manage delivery of products and services in the branch and aligned units to ensure progress towards the strategic and operational plans that support maximum outreach
Manage branch operations including marketing / sales efforts, business analysis, client screening, loan disbursements, payment collection, payment collection, savings (if applicable), etc
Control level of efficiency and accuracy in all back office operations
Manage branch level administrative department to support operations and maximum customer satisfaction

Risk Management

Implement effective internal audit activities
Respond to audit and compliance reports in a timely fashion Follow up on audit findings and implement accepted recommendations
Monitor high risk accounts which may be written off in future and resolve write off portfolio at branch level
Responsible for all branch issues related to administrative matters such as security, construction etc

Staff Management

Review corporate goals and objectives and align individual and team goals with the organization
Assure that subordinates have a clear understanding of what performance results and behaviors are expected from them through regular meetings to review progress on the approved plans and exchange feedback
Obtain feedback from internal and external customers, team members, co-workers concerning employee performance
Address issues arising from daily operations, make adjustments in previously set performance plan if need be

Deposit Mobilization

Responsible for overall branch deposits target and maximize branch business as per assigned targets
Management of branch deposits portfolio on both volume and customer base