Praise Mandota
Lilongwe,LI
Summary
Detail-oriented Research Assistant with hands-on experience. Drives team success with expertise in data review and collection
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Research Assistant
Institute Of Public Opinion And Research
Zomba
2022.03 - 2022.04
- Made courtesy calls with local leaders
- Collected data through interviews
- Located enumeration areas
- Interpretation of data collection tools
- Reviewed and submitted collected data to server
Call Center Executive
UNICAF Limited
2018.10 - 2019.04
- Contacting applicants to assist with their university process
- Meeting targets as given (monthly targets as set)
- Communicated with internal departments (via phone, email and personal presence) to resolve inquiries
- Updating database of applicants
- Accomplished any other tasks as assigned by Management
Call Center Executive
Airtel Malawi - Lilongwe
2018.05 - 2018.09
- Identified and assessed customers needs to achieve satisfaction
- Built sustainable relationships and trust with customers
- Handled customer complaints, and provided appropriate solutions and alternatives within time limits
- Ensured customer satisfaction through consistent standards of service excellence
- Developed and maintained productive working relationship with team members
KYC Executive
Airtel Malawi - Lilongwe
2018.04 - 2018.05
- Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation for new Clients
- Updating already existing customer information
- Meeting daily entry targets
- Reviewing data for deficiencies or errors, correct any incompatibilities if possible and check output
- Scanning documents and printing files, when needed
- Ensuring proper use of office equipment and address any malfunctions
Education
BSc - Information Technology
Blantyre International University
2014.01 - 2018.02
Skills
Research reporting
References
Mr. Edison Ntodwa
Research Associate
Institute of Public Opinion and Research
Cell: 0992 589 924
Mr. Maxwell Banda
Human Resources Officer
Unicaf University
Cell: 0998 989 965
Mr. Barnet Azolo
Airtel Malawi
Cell: 0993 959 114
Timeline
Research Assistant
Institute Of Public Opinion And Research
2022.03 - 2022.04
Call Center Executive
UNICAF Limited
2018.10 - 2019.04
Call Center Executive
Airtel Malawi - Lilongwe
2018.05 - 2018.09
KYC Executive
Airtel Malawi - Lilongwe
2018.04 - 2018.05
BSc - Information Technology
Blantyre International University
2014.01 - 2018.02
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