Martha Lufani
Lilongwe,LI
Summary
Dynamic Administration Officer with a proven track record at Liberty Properties Ltd, excelling in customer relations and office management. Enhanced record-keeping accuracy and streamlined operations, showcasing strong attention to detail and effective workflow planning. Adept at financial reporting and fostering positive workplace relationships, driving efficiency and productivity.
Overview
4
4
years of professional experience
Work History
Administration Officer
Liberty Properties Ltd
09.2024 - 03.2025
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Processed purchase orders, service contracts and financial reports.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed daily payment processing and drafted related financial documents.
Receptionist
VIP Courier Services
06.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Bachelor's in Business Managemen And Entrepreneurs
Malawi College of Accountancy
Lilongwe04-2021
Diploma in Business Management (Level 4,5,&6) - Business Management
Malawi University of Business & Applied Sciences
Lilongwe04-2021
Malawi Schools Certificate of Education -
Malawi National Examinations Board
Zomba07-2018
Skills
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- Documentation and control
- Database administration
- Database management
- Reporting skills
- Account reconciliation
- Workflow planning
- Financial reporting
- Accounting expertise
- Attention to detail
Timeline
Administration Officer
Liberty Properties Ltd
09.2024 - 03.2025
Receptionist
VIP Courier Services
06.2021 - 08.2022
Bachelor of Arts - Bachelor's in Business Managemen And Entrepreneurs
Malawi College of Accountancy
Diploma in Business Management (Level 4,5,&6) - Business Management
Malawi University of Business & Applied Sciences
Malawi Schools Certificate of Education -
Malawi National Examinations Board
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