Yamikani Chimombo
Innovations, Reporting And Data Analyst
Summary
As a 26-year-old Malawian, I am an initiative-taking and results-oriented Innovation, Reporting, and Data Analyst specializing in Digital Banking at NBS Bank, I have gained over five years of valuable industry experience within the NICO Group with expertise in leadership, finance, ICT operations, digital banking, transformation, life insurance, property management, general insurance, asset financing, and investment allows me to drive strategic initiatives and make informed decisions. Known for my meticulous diligence and strong client relationship management, I have consistently enhanced company performance and led teams to success. My proactive approach in tackling the financial sector's complexities has proven me a key contributor to organizational growth, delivering measurable results and advancing business objectives. With a blend of analytical acumen and extensive industrial exposure, I am well-equipped to boost operational efficiency, lead innovation, and uphold the highest standards of quality and precision in challenging environments.
Overview
7
7
years of professional experience
7
7
Certifications
5
5
Languages
Work History
Innovations, Reporting and Data Analyst - Digital
NBS Bank Plc
01.2024 - Current
- Led successful digital transformation initiatives for the bank
- Created data models to support decision-making processes.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated standard and custom reports to provide insights into business performance.
- Utilized data visualization techniques to present and explain complex data sets.
- Implemented innovative digital banking solutions for enhanced customer experience.
- Recognition for exceptional customer service and support
- Spearheaded the successful integration of a new online payment system.
- Collaborated with stakeholders to identify business needs and data sources.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
EBanking - Digital Banking
NBS Bank Plc
03.2023 - 12.2023
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization digital platforms.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Managed all online transactions and billers effectively.
- Managed mobile banking and internet banking users and transactions.
- User Acceptance Tests (UATs) for digital banking systems and ensuring smooth functionality and user-friendliness.
- Identifying, recommends and coordinates new digital products and services.
Lead - Management Trainee
NICO Holdings Plc
03.2021 - 03.2023
- A 360' view of all NICO Group Companies.
- Part of the Team that started the NBS-CBS Project, as a supporting Projects Officer.
- Part of the Team that managed the following IT Projects namely, Fund Master (NICO Pension System), Thought Express (NICO Life Insurance system), Upgrading of NICO Group Companies' websites and the development of employee Intranet Portal, eKYC System that are currently being used within the NICO Group.
- Gaining knowledge and hands on experience − Working various managers and supervisors within the NICO Group companies.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every company within the business journey in the NICO Group.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Gained NICO Group wide knowledge of company policies, protocols and processes.
Digital Banking Officer
NBS Bank Plc
11.2019 - 02.2021
- Daily check for all Digital Banking Platforms.
- Query resolution for all Digital platforms.
- Marketing and Orientating customers on all Digital Banking Platforms.
- Monitoring intra and Inter-bank transfers and online transactions
- Card Processing.
- Point of Sale Machines (POS) supervision.
- Drafting Proposals, New Products Paper, Risk
- Migration of Digital platforms to EdgeTech ( Current platform) for 322, EazyApp, Internet Banking etc
Assistant Accountant
Horizon Health Limited
05.2019 - 11.2019
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Provided clerical support to all accounting professionals in department.
- Helped prepare month-end, quarterly and year-end closings.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Analyzed and verified employee expense reports for accuracy.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
- Managed expense reporting process ensuring timely reimbursements while maintaining adherence to company policies.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Facilitated communication between finance department and other departments for smooth cross-functional operations.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
Finance and Administration Intern
Adventist Health Services
08.2017 - 12.2017
- Providing accounting and clerical assistance − Preparing, capturing and maintain accounting records and files
- Preparing bank deposits, General Ledger postings and statement.
- Facilitated smooth project completion by providing timely support to team members on various assignments.
- Performed thorough proofreading of internal documents prior to distribution, ensuring content accuracy and consistency throughout all materials.
- Assisted with budget management, tracking expenses and maintaining accurate financial records.
- Ensured timely delivery of correspondence through proper mail handling procedures and efficient distribution practices within the organization.
- Improved efficiency of administrative tasks by updating standard operating procedures and training materials.
- Maintained a professional office environment through effective organization and cleaning practices.
- Increased customer satisfaction by promptly responding to inquiries and resolving issues in a courteous manner.
Education
Master of Business Administration (MBA) - Finance & International Business
DMI- St Eugene University
Lusaka, Zambia 04.2001 -
Bachelor of Business Administration (BBA) - Banking and Finance
DMI - St Johns The Baptist University
Mangochi, Malawi 01.2015 - 2019.04
Chartered Certified Accountant - Banking, Finance And Business Management
Association of Chartered Certified Accountants
Pack College, Blantyre, Malawi 04.2001 -
Skills
Accomplishments
- Assistant Project Manager for NBS-CBS Project Initiation: Actively contributed to the launch of the NBS Core Banking System (CBS) project, facilitating cross-functional team collaboration and project milestones.
- System Migration and Implementation: Played a key role in migrating from JIRA to Manage Engine, enhancing the Service Desk System's efficiency for NICO Group.
- IT Project Management: Contributed to managing and executing key IT projects including Fund Master (Pension System), Thought Express (Life Insurance System), website upgrades for NICO Group companies, and the implementation of an eKYC System.
- Digital Transformation and Process Digitization: Drove the digitization of claims and internal processes like requisition and LPO, promoting a paperless agenda through Microsoft training initiatives.
- Mobile and Internet Banking Deployment: Integral part of the team that deployed and launched new mobile banking (322), EazyApp (Banking App), and Eazyonline (Internet Banking) in collaboration with EdgeTech Consultants.
- Leadership in Digital Innovation: Led digital transformation initiatives, significantly enhancing the bank’s operational efficiency and customer service delivery.
- Digital Banking Solutions Implementation: Implemented innovative digital banking solutions, significantly enhancing customer experience and engagement.
- Corporate Training and Leadership: Served as the NICO Group's facilitator for various trainings, including sexual harassment prevention and university educational visits, and acted as Vice Chair for the NICO Group party in 2022.
Certification
[Leadership], [Mentoring, coaching, and Counselling, Effective Problem Solving, Emotional Intelligence, Effective Decision Making in Uncertain Economy, Developing Positive Assertiveness, Customer Service Excellence, Situation Leadership, High Performance Leadership (1,2 &3)] - [Timeframe]
Timeline
Innovations, Reporting and Data Analyst - Digital
NBS Bank Plc
01.2024 - Current
EBanking - Digital Banking
NBS Bank Plc
03.2023 - 12.2023
Lead - Management Trainee
NICO Holdings Plc
03.2021 - 03.2023
Digital Banking Officer
NBS Bank Plc
11.2019 - 02.2021
Assistant Accountant
Horizon Health Limited
05.2019 - 11.2019
Finance and Administration Intern
Adventist Health Services
08.2017 - 12.2017
Bachelor of Business Administration (BBA) - Banking and Finance
DMI - St Johns The Baptist University
01.2015 - 2019.04
Master of Business Administration (MBA) - Finance & International Business
DMI- St Eugene University
04.2001 -
Chartered Certified Accountant - Banking, Finance And Business Management
Association of Chartered Certified Accountants
04.2001 -
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