Sunnat Makunganya
Blantyre
Summary
Detail-oriented individual with client service background. Quick learner with strong skills in agency and digital banking expertise. Driven and committed to delivering high level of service and continuous engagement to customers from all walks of life.
Overview
9
9
years of professional experience
Work History
Trade Developer
FDH Financial Holdings Limited
05.2022 - Current
- Visited Agents to maintain relationships and update them on sales opportunities
- Used excellent sales and negotiation techniques to skillfully recruit agents,POS merchants and obtain best deals.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Maintained and built close relationships with customers through regular contact and visits.
Account Relationship Officer (Acting)
FDH Financial Holdings Limited
11.2023 - 05.2024
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Agents and POS Merchants Recruitment, Training, Branding and Monitoring
- Insta loan Recovery
- Handling customer issues and concerns
- Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
Direct Sales Agent
FDH Financial Holdings Limited
06.2020 - 04.2022
- Recruit agents and analyze POS machines
- Registered Customers on Ufulu digital accounts, Mobile Banking, Oneclick and ATM Cards
- Training agents in different regions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
Administrative Assistant
Varcon Agencies
01.2016 - 01.2018
- Updated client correspondence files and noted additions in file index
- Performed administrative tasks, document management and report development for inter-departmental use
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
Education
BBA - Business Administration (Pending)
Exploits University
06-2028
Malawi School Certificate of Education (MSCE) -
Pact North Park Secondary School
01.2016
Skills
- Microsoft Office
- Customer Service
- Marketing
- Business relationship cultivation
- Client relationships
- Strong Communication Skills
Languages
English
Chichewa
References
- Ken Banda, +265999567689, kenbanda@gmail.com
- Innocent Manda, Agency Banking Manager +265999989176, IManda@fdh.co.mw
- Mphatso Yotamu +2655118354, Merchants Manager, MYotamu@fdh.co.mw
Timeline
Account Relationship Officer (Acting)
FDH Financial Holdings Limited
11.2023 - 05.2024
Trade Developer
FDH Financial Holdings Limited
05.2022 - Current
Direct Sales Agent
FDH Financial Holdings Limited
06.2020 - 04.2022
Administrative Assistant
Varcon Agencies
01.2016 - 01.2018
Malawi School Certificate of Education (MSCE) -
Pact North Park Secondary School
BBA - Business Administration (Pending)
Exploits University
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