Speranza Nderi
Assistant Project Manager
NAIROBI
Summary
Highly organized individual with more than two years working as Assistant Project Manager for various companies. Experienced in planning, implementation and committed to providing outstanding client service and support.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Project Manager
Stepwise + Daproim
Nairobi
03.2020 - Current
- Communication; Escalate incidents to next level to remain compliant with company's standards and procedures.
- Update clients and senior leaders on progress and roadblocks.
- Report on status for each project to appropriate stakeholders.
- Critical Thinking and Problem Solving; Adjust project plans to account for dynamic targets, staffing changes and operational specifications.
- Partnering with project team members to identify and quickly address problems.
- Documentation; Document project progress to fulfil project requirements and establish traceability.
- Monitor and track project metrics and collected data to share with project members.
- Leadership; Mentoring and guiding staff to enhance performance and exceed customer expectations.
- Recruited and oversaw 30+ agents in Malawi and over 700 agents in Kenya to achieve performance and quality targets.
Quality Assurance Agent
Daproim Africa
Nairobi
07.2016 - 02.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff on a quarterly basis.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Transcriber
Daproim Africa
Nairobi
05.2016 - 02.2020
- Used headsets and transcribing software to take dictation of 3 audio hours per day..
- Met all confidentiality guidelines as directed by company.
- Performed QA metrics, productivity metrics and daily reviews of post-QA reports adhering to transcription quality assurance standards.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Tracked and documented processes, communications and report status to remain organized and meet deadlines.
Education
Bachelor of Arts - Drama And Theatre Studies
Maseno University
Kisumu 01.2012 - 12.2015
Skills
Project Resource Assessment
Accomplishments
- Supervised team of 700 staff members across 3 counties digitizing Judiciary of Kenya records and achieved 80% project success within set timelines.
- Achieved 100%project success in Uganda during the height of Covid 19, while still staying within allocated project budget.
Timeline
Assistant Project Manager
Stepwise + Daproim
03.2020 - Current
Quality Assurance Agent
Daproim Africa
07.2016 - 02.2020
Transcriber
Daproim Africa
05.2016 - 02.2020
Bachelor of Arts - Drama And Theatre Studies
Maseno University
01.2012 - 12.2015