Summary
Overview
Work History
Education
Skills
Personal Information
References
Extracurricular Activities
Hobbies and Interests
Timeline
Generic
ROBERT JAMES MKWEZALAMBA

ROBERT JAMES MKWEZALAMBA

LILONGWE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Assistant Office Suppretendant (Acting)

Malawi Posts Corporation
  • Issuing fuel coupons, allocating working materials, manning pool vehicles, dealing with welfare issues, etc.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Accounts Assistant

Malawi Posts Corporation
  • Reconciling paid money orders from regional accounts offices, attending to queries on lost, expired or defaced orders, reconciling paid international telegraphic messages, etc.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Computer Operator

Malawi Posts Corporation
  • Control and validation of input data from user departments, ensuring that source documents are complete and accurate, validating and reconciling data captured to source documents, capturing data using predefined instructions and procedures
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • Demonstrated strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
  • Managed inventory of hardware components, ensuring availability of necessary resources for ongoing operations.
  • Kept abreast of industry trends and emerging technologies, applying this knowledge towards continuous improvement efforts.
  • Contributed to the development of user-friendly systems by offering valuable input during software testing phases.
  • Worked closely with management to develop practical IT strategies aligned with organizational goals and objectives.

Deputy Secretary General/Programmes Officer and Secretary General

Malawi Congress of Trade Unions (MCTU)
01.2004 - 09.2012
  • Planning, implementing and monitoring all activities and programmes for the federation, carrying out organizational needs analysis, consolidate annual and activity reports from affiliates and national center to ascertain organizational needs, commission desk surveys on key labor issues, mediate or litigate all labor complaints at company and industrial court level, handle all policy matters, evaluate all education and training programs, advise leadership and constitutional structures of MCTU, serve as spokesperson for the largest labor movement in Malawi, represent workers in numerous policy formulating forums and boards, initiate and carry out lobbying campaigns, link workers and larger civil society organizations and players, generally serve as executive director for the federation
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
  • Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
  • Conducted detailed investigations, gathering essential evidence to support legal proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department''s mission.
  • Increased productivity by developing comprehensive project timelines and monitoring progress closely.
  • Reviewed and updated department policies as needed to ensure compliance with national and local regulations.
  • Developed strong relationships with community leaders, promoting open communication and cooperation between law enforcement agencies and local organizations.
  • Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
  • Enhanced team efficiency by streamlining communication processes and implementing new procedures.

Administration Clerk

Malawi Posts and Telecomms Corporation
04.1996 - 10.1998
  • Filing general correspondences, updating records in personal and policy files, following up files, documenting new appointees, supervising subordinates, taking morning list of all files, etc.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Scheduled appointments and managed calendars for staff members.
  • Developed expertise in various administrative software programs for increased efficiency across department functions.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.
  • Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
  • Enhanced communication within the department by establishing a centralized email system.
  • Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.

Education

BACHELOR OF ARTS DEGREE IN BUSINESS MGT & ADMINISTRATION -

EXPLOITS UNIVERSITY
04.2022

CERTIFICATE OF COMPLETION - THE HAGUE TRAINING -

JUSTICE AND PEACE ON HUMAN RIGHTS AND SECURITY
06.2015

CERTIFICATE OF COMPLETION - COMMONWEALTH STUDY LEADERS - COMMON PURPOSE CONFERENCE TRAINING -

UK & CANADA
08.2014

CERTIFICATE IN APPLIED CONFLICT TRANSFORMATION -

INSTITUTE FOR ACTION SKILLS AND STRATEGIES
03.2012

CERTIFICATE IN LABOUR AND SOCIAL POLICIES -

INTERNATIONAL INSTITUTE FOR LABOUR STUDIES
06.2011

CERTIFICATE IN CORPORATE GOVERNANCE -

MALAWI INSTITUTE OF MNGT
02.2011

CERTIFICATE: TRAINER OF TRAINERS IN START AND IMPROVE YOUR BUSINESS -

ILO/SYB DEPARTMENT
12.2010

EDUCATORS CERTIFICATES -

UNION NETWORK INTERNATIONAL
11.2009

CERTIFICATE IN REGIONAL INTEGRATION, EMPLOYMENT & LABOUR MARKET POLICIES -

ILO/BUSINESS UNITY RSA
12.2008

CERTIFICATE OF COMPLETION - BRITISH COUNCIL INTERACTION; TRUST THE DIFFERENCE LEADERSHIP PROGRAMME -

RSA AND UK
10.2008

DIPLOMA EUROPEAN COMPUTER DRIVERS LICENCE -

UNIVERSITY OF TURIN
12.2006

CERTIFICATE IN PROJECT MANAGEMENT -

MALAWI STAFF MANAGEMENT DEVELOPMENT INSTITUTE
09.2006

CERTIFICATE IN BUSINESS FUNDAMENTALS OF ECONOMICS AND FINANCE -

INTERNATIONAL LABOUR ORGANISATION
04.2004

PARALEGAL CERT. -

FRIEDRICH EBERT STIFTUNG & MCTU
12.2001

CERTIFICATE OF PARTICIPATION - JAPAN INTERNATIONAL LABOUR FEDERATION PROGRAMME FOR YOUNG PROMISING LEADERS -

JAPAN
08.2001

CORPORATE RESOURCE MANAGEMENT -

MULTI-COUNTRY TRAINING CENTRE
06.2001

FINANCIAL MANAGEMENT -

MALAWI INSTITUTE OF MANAGEMENT
06.2001

NEGOTIATING SKILLS -

MALAWI INSTITUTE OF MANAGEMENT
03.2001

CERTIFICATE STRATEGIC MANAGEMENT -

MULTI-COUNTRY TRAINING CENTRE
11.2000

CERTIFICATE IN MANAGEMENT PRINCIPLES AND PRACTICE -

MULTI-COUNTRY TRAINING CENTRE
03.2000

DIPLOMA IN INFORMATION TECHNOLOGY -

ILO TURIN CENTRE
02.1999

CERTIFICATE OF COMPLETION - SADC TOT ON REGIONAL ECONOMIC INTEGRATION -

DEUTSCHE GESELLSCHAFT FUR INTERNATIONALE
11.0204

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking

Personal Information

  • Age: 48
  • Date of Birth: 09/23/1975
  • Nationality: MALAWIAN
  • Marital Status: MARRIED
  • Religion: CCAP

References

  • MRS. ALICE GONDWE SIAME, LO-NORWAY AFRICAN REGIONAL CONSULTANT, NDOLA, ZAMBIA, alsiame@zamnet.zm, 00260977779304
  • MR. LUTHER MAMBALA, FORMER PRESIDENT - MCTU CENTRAL EAST AFRICAN RAILWAYS, P.O. BOX 5144, LIMBE, luthermambala@yahoo.com, 01840844, 01843 496, 0888201022
  • MR. MADALITSO NJOLOMOLE, SECRETARY GENERAL - MALAWI CONGRESS OF TRADE UNIONS, P.O. BOX 1271, LILONGWE, mctusecretariat@gmail.com, 2651752162, 09998743318

Extracurricular Activities

Board Chairperson - Human Rights Consultative Committee of Malawi (HRCC), Integrity Platform; CSO led Black Economic Empowerment Movement, CSO Led Social Protection Network; General Secretary - Communication Workers Union of Malawi Vice President - Country Project - Communication Workers Union of Malawi Coordinator - COWUMA/UNI/BBTK HIV and AIDS Project Board Member - Technical Entrepreneurial and Vocational Education Training Authority (TEVETA) Junior Chamber - General Secretary & Vice President International

Hobbies and Interests

  • Playing pool
  • Travelling
  • Watching and listening to music
  • Troubleshooting PCs
  • Watching films
  • Corresponding

Timeline

Deputy Secretary General/Programmes Officer and Secretary General

Malawi Congress of Trade Unions (MCTU)
01.2004 - 09.2012

Administration Clerk

Malawi Posts and Telecomms Corporation
04.1996 - 10.1998

Assistant Office Suppretendant (Acting)

Malawi Posts Corporation

Accounts Assistant

Malawi Posts Corporation

Computer Operator

Malawi Posts Corporation

BACHELOR OF ARTS DEGREE IN BUSINESS MGT & ADMINISTRATION -

EXPLOITS UNIVERSITY

CERTIFICATE OF COMPLETION - THE HAGUE TRAINING -

JUSTICE AND PEACE ON HUMAN RIGHTS AND SECURITY

CERTIFICATE OF COMPLETION - COMMONWEALTH STUDY LEADERS - COMMON PURPOSE CONFERENCE TRAINING -

UK & CANADA

CERTIFICATE IN APPLIED CONFLICT TRANSFORMATION -

INSTITUTE FOR ACTION SKILLS AND STRATEGIES

CERTIFICATE IN LABOUR AND SOCIAL POLICIES -

INTERNATIONAL INSTITUTE FOR LABOUR STUDIES

CERTIFICATE IN CORPORATE GOVERNANCE -

MALAWI INSTITUTE OF MNGT

CERTIFICATE: TRAINER OF TRAINERS IN START AND IMPROVE YOUR BUSINESS -

ILO/SYB DEPARTMENT

EDUCATORS CERTIFICATES -

UNION NETWORK INTERNATIONAL

CERTIFICATE IN REGIONAL INTEGRATION, EMPLOYMENT & LABOUR MARKET POLICIES -

ILO/BUSINESS UNITY RSA

CERTIFICATE OF COMPLETION - BRITISH COUNCIL INTERACTION; TRUST THE DIFFERENCE LEADERSHIP PROGRAMME -

RSA AND UK

DIPLOMA EUROPEAN COMPUTER DRIVERS LICENCE -

UNIVERSITY OF TURIN

CERTIFICATE IN PROJECT MANAGEMENT -

MALAWI STAFF MANAGEMENT DEVELOPMENT INSTITUTE

CERTIFICATE IN BUSINESS FUNDAMENTALS OF ECONOMICS AND FINANCE -

INTERNATIONAL LABOUR ORGANISATION

PARALEGAL CERT. -

FRIEDRICH EBERT STIFTUNG & MCTU

CERTIFICATE OF PARTICIPATION - JAPAN INTERNATIONAL LABOUR FEDERATION PROGRAMME FOR YOUNG PROMISING LEADERS -

JAPAN

CORPORATE RESOURCE MANAGEMENT -

MULTI-COUNTRY TRAINING CENTRE

FINANCIAL MANAGEMENT -

MALAWI INSTITUTE OF MANAGEMENT

NEGOTIATING SKILLS -

MALAWI INSTITUTE OF MANAGEMENT

CERTIFICATE STRATEGIC MANAGEMENT -

MULTI-COUNTRY TRAINING CENTRE

CERTIFICATE IN MANAGEMENT PRINCIPLES AND PRACTICE -

MULTI-COUNTRY TRAINING CENTRE

DIPLOMA IN INFORMATION TECHNOLOGY -

ILO TURIN CENTRE

CERTIFICATE OF COMPLETION - SADC TOT ON REGIONAL ECONOMIC INTEGRATION -

DEUTSCHE GESELLSCHAFT FUR INTERNATIONALE

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