RITA MATIYA
Blantyre
Summary
Meticulous Banker with four years of experience facilitating front desk operations. Organizes information utilizing standard record categorization systems for security and privacy. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
7
7
years of professional experience
Work History
Sales Consultant
NBS Blantyre
12.2023 - Current
- Generate sales leads by finding prospective customers and new target segments
- Learn company's products and services offerings, features and pricing
- Calculate business trends, like monthly sales rates
- Conduct presentations to demonstrate to potential clients the benefits of our products
- Establish and maintain healthy, long-term relationship with clients to generate repeat business
- Discover customers’ needs and offer solutions to them through the company’s services or products
- Provide detailed call plans and call reports to easily track progress.
TELLER
NBS Bank - Blantyre
03.2020 - Current
- Counting cash before and after work to ensure it balances
- Ensuring cash and checks are genuine; that deposit amounts and paperwork agree and that transactions are accurately entered into the computer system
- Verifying customers identities and ensuring paper work is properly completed
- Recording transactions which involves logging checks and preparing transaction reports
- Understanding and following federal banking laws and procedures
- Processing forex transactions and authentication of customer information
- Delivered exceptional service with friendly approach to retain and acquire customers
- Maintained strict compliance with banking standards, regulations and laws.
Inquiries Clerk
NBS Bank - Blantyre
11.2022 - 12.2023
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions
- Deliver skilled administrative support for diverse daily staff needs and special projects
- Update spreadsheets with trackable metrics and create reports
- Maintain well-organized physical and digital records
- Input new transactions and reconciled accounts to keep business current
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Generate sales leads
- Helping customer with registering for mobile and internet banking.
Teacher
Sparrows Nest Private schools
09.2017 - 03.2020
- Organized materials and class spaces to deliver successful lessons and encourage learning
- Formulating schemes of work
- Development of assessments, diverse activities and participant materials for the students that are in line with the objective of the various lessons
- Endorse diversity and create a respectful learning environment
- Review evaluation results provided by the teachers to ensure effectiveness and come up with strategies of improvement
- Develop learning materials specific to the class as part of the model learning program
- Instilled school values to nurture well-rounded student.
Education
Bachelor's Degree - Languages and arts
University of Livingstonia
01.2014
MSCE -
ASTEPI Luchenza
01.2010
Skills
- Customer Relationship Management
- Product and service knowledge
- Customer Relationship Building
- Sales Presentations
- Industry Trends
- Interpersonal communication skills
- Records Management
- Positive Customer Engagement
- Team Cooperation
- Customer Assistance
Personal Information
Title: Educator
References
- MRS L C CHIRWA, The Director, Sparrows Nest Private Schools, P. O Box 31043, Blantyre, +265999961898
- Mr.K. Ziba Gama, Old Mutual Malawi, P.O.Box 393, Blantyre, +265999689225
- Mrs R. Sanudi, Conforzi Plantations LTD, P/Bag 1, +265999891420/ +265888891420
Timeline
Sales Consultant
NBS Blantyre
12.2023 - Current
Inquiries Clerk
NBS Bank - Blantyre
11.2022 - 12.2023
TELLER
NBS Bank - Blantyre
03.2020 - Current
Teacher
Sparrows Nest Private schools
09.2017 - 03.2020
Bachelor's Degree - Languages and arts
University of Livingstonia
MSCE -
ASTEPI Luchenza
Similar Profiles
Chrispine NantchengwaChrispine Nantchengwa
Accounts Sub Consultant at Cambridge Education (Mott Macdonald Blantyre)Accounts Sub Consultant at Cambridge Education (Mott Macdonald Blantyre)
Faith KaundaFaith Kaunda
Intern Trainee at Blantyre Adventist HospitalIntern Trainee at Blantyre Adventist Hospital
FODRICK NYIRONGOFODRICK NYIRONGO
Software Engineer at National Bank of Malawi, BlantyreSoftware Engineer at National Bank of Malawi, Blantyre