RICHARD MALI

As the Clinic Manager at Lighthouse Trust, I hold a pivotal role in guaranteeing the provision of top-tier clinical services. My focus centers on optimizing patient care and operational efficiency through proactive leadership, strategic foresight, and the successful execution of comprehensive plans. My dedication to excellence drives me to effectively fulfill the following key responsibilities:
• Directing pioneering development and implementation of Tisungane Electronic Medical Record System (EMRS) in collaboration with cloud server management experts, ensuring seamless data integration and fortified security protocols.
• Providing expert technical support in HIV care and treatment and offering specialized guidance and assistance to 70 healthcare teams to optimize patient outcomes and ensure best possible care for individuals affected by HIV
• Strategically overseeing creation and implementation of advanced real-time performance monitoring dashboard and harnessing digital tools to provide actionable insights and optimize clinic operations.
• Leading comprehensive data quality audits across clinic facilities while forging strategic partnerships with Laboratory Management Information Systems and Health Management Information Systems, ensuring accurate data exchange and utilization for improved patient care.
• Spearheading meticulous and punctual entry of clinic data into DHIS2 system and ensuring up-to-date and accurate health information management is crucial for informed decision-making.
• Attaining proficiency in advanced M&E data management tools, including the Electronic Data System (EDS), District Health Information System (DHIS) 2, and mobile Community Health Toolkit (CommCare), bolsters clinic efficiency through seamless digital solutions.
• Executing strategic quarterly supportive supervision visits, utilizing mobile toolkits like Outreach Training and Supportive Supervision (OTSS) to drive adoption of digital health initiatives, and ensuring adherence to best practices
• Spearheading forefront of healthcare transformation through digital innovation, actively engaging with tools like CommCare, DHIS2, and EDS, and integrating cloud technology to elevate clinic operations and patient care

As Senior Technical Officer-mHealth at Management Sciences for Health (MSH), held pivotal role in driving digital innovation, transformation, and integration of mHealth technologies within domains of Maternal, Newborn, and Child Health (MNCH), HIV/AIDS, and Malaria care management and policy and legislation. This role at intersection of healthcare and technology encompassed:
• mHealth Transformation and Innovation: Championing adoption of mHealth solutions to empower clients with personalized treatment plans, using mobile platforms to track progress and achieve ongoing health goals
Pioneering iterative development models that rapidly advanced mHealth application production, ensuring timely and impactful technological advancements.
• Cloud-Connected Health: Identifying opportunities to optimize technical processes through cloud technology, enabling seamless integration of mHealth tools and improving production efficiency
Collaborating with stakeholders to implement cloud-based solutions, enhancing program planning, reporting, and partnerships in digital healthcare landscape
• Technical Leadership in mHealth Implementation: Providing specialized technical expertise in mHealth applications, shaping MNCH, HIV/AIDS, and Malaria care management, policy, and legislation for improved healthcare services
Orchestrating mentorship sessions for healthcare providers, utilizing mHealth platforms to enhance their skills and ensure delivery of exceptional care.
• Data-Driven mHealth Strategies: Demonstrating unyielding commitment to data accuracy and utilizing cloud-based analytics to inform strategic decisions, optimizing program effectiveness and sustainability
• Strategic Collaborations with mHealth Focus: Cultivating collaborative relationships with key stakeholders to forge partnerships that harnessed potential of mHealth technologies and digital solutions, revolutionizing healthcare outcomes
• This role was characterized by fusion of mHealth innovation, digital transformation, and cloud technology integration, resulting in paradigm shift in healthcare service delivery and policy enactment. Through contributions, harnessed potential of mHealth technologies to fullest extent, achieving 90% remarkable advancements in MNCH, HIV/AIDS, and Malaria care management while ensuring healthcare's seamless convergence with cutting-edge technology.

As a Project Officer within the Global Fund Project at World Vision International, I was responsible for various key duties and responsibilities. In this role, I played a crucial role in enhancing the capacity and skills of HSAsand ensuring the provision of quality care services. Through mapping exercises and community engagement, I contributed to the identification and coordination of various stakeholders and resources to support effective project implementation. Additionally, I actively participated in BCC initiatives, fostering behavior change and promoting community involvement in health-related activities.

• Developed and monitored project schedules, budgets, and objectives for successful completion.
• Developed and deepened relationships with key stakeholders.
• Facilitated comprehensive training sessions for Health Surveillance Assistants (HSAs) as outlined in the Performance Framework, ensuring their competence in delivering integrated community case management (ICCM) services.
• Provided guidance, monitoring, mentorship, and coaching to HSAs, promoting adherence to standards of practice, and delivering high-quality care services in ICCM.
• Facilitated and supported various behavior change communication (BCC) activities in line with the BCC strategy, including Citizen Voice Action (CVA), psychosocial counseling, and the application of Participatory Rural Appraisal (PRA) methodologies.

During my tenure as a Clinical Officer and subsequently as the Chief Clinical Officer at St. Michael's Guilleme Hospital, I held various important responsibilities and contributed to the effective functioning of the organization. In these roles, I demonstrated strong leadership, effective management, and a commitment to continuous improvement in the delivery of healthcare services. By prioritizing patient well-being, maintaining financial discipline, and driving strategic changes, I played a key role in fostering an environment of excellence and ensuring the highest standards of care at St. Michael's Guilleme Hospital.

• Performing general medical duties, such as diagnosing and treating diseases and injuries, ensuring comprehensive and high-quality healthcare services for patients.
• Managing and supervising a team of clinical and clerical staff, overseeing their recruitment, selection, performance appraisal, and professional development to maintain a skilled and motivated workforce.
• Taking charge of the day-to-day management of a specific unit or service area within the hospital, ensuring efficient operations and optimal patient care
• Implementing new policies and directives, keeping abreast of the latest medical advancements and best practices to enhance patient care and safety.
• Collecting and analyzing data to inform decision-making, utilizing data-driven insights to plan and manage projects and systems for improved healthcare delivery.
• Setting and managing budgets, ensuring financial stability and accountability within tight constraints.
• Planned and implemented strategic changes aimed at improving service delivery, embracing innovation, and optimizing healthcare processes

• During my clinical officer internship at Zomba Central Hospital, I had the privilege to gain valuable hands-on experience and contribute to the delivery of quality healthcare services. I actively participated in various aspects of patient care and hospital operations, honing my skills and knowledge in the medical field. During my internship, I displayed a strong work ethic, a passion for patient care, and a commitment to professional growth. I embraced the opportunity to learn from experienced medical practitioners, while also actively contributing to the healthcare team at Zomba Central Hospital. My internship experience equipped me with essential clinical skills, a solid foundation in medical practice, and a deep understanding of the importance of compassionate and patient-centered care.
• Assisted senior clinical officers and medical professionals in diagnosing and treating patients and gaining exposure to a wide range of medical conditions and procedures
• conducted patient assessments, collected medical histories, and performed physical examinations under the supervision of experienced healthcare practitioners.
• Participated in ward rounds, presented cases, and collaborated with multidisciplinary teams to coordinate patient care and optimize treatment outcomes.
• I attended medical lectures, workshops, and training sessions to expand my medical knowledge and stay updated with the latest advancements in healthcare
• Collaborating with fellow interns and medical professionals to discuss and share insights promotes a culture of learning and continuous improvement.