REEMA OMER KHAN
WARAKAMURA
Summary
Goal-Oriented, enthusiastic 10+ years of experience in multitasking field of Telecom, Fashions, Education and Retail. Key strength includes multi-tasking, problem-solving, organizational and strong computer proficiency. Experienced with conceptual development, driving innovative projects that align with business objectives. Utilizes strategic planning and creative thinking to deliver compelling concepts that resonate with target audiences. Track record of fostering team collaboration to achieve successful project outcomes.
Overview
18
18
years of professional experience
Work History
Concept Head
Ashley Furniture Homestore
Lilongwe
07.2023 - Current
- Identified emerging trends and incorporated them into new product concepts, ensuring market relevance
- Optimized workflow efficiencies within the team by implementing time-saving tools and technologies throughout project lifecycles
- Conducted in-depth market research to identify consumer needs and preferences, informing successful concept development
- Developed comprehensive training materials for team members, improving overall concept management skills within the organization
- Drove brand awareness by leveraging social media platforms as part of integrated marketing campaigns
- Managed intellectual property concerns related to product design and branding elements, mitigating potential risks associated with infringement claims from competitors or third parties
Operations Executive
Poundstretcher
Lilongwe
04.2021 - 06.2023
- Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
English Literature and Language Teacher
Royal English School
Matale
01.2017 - 12.2021
- Updated learning resources to achieve curriculum goals
- Boosted writing skills by designing creative and comprehensive exercises
- Managed pupil behavior, applying appropriate and effective measures in cases of misbehavior
- Monitored students' attendance and behavior and followed up in case of negative changes
- Researched current trends in English content and instructional methods appropriate to teaching English to different learning styles
- Used varied teaching methods to foster and stimulate enthusiasm for learning and maintain motivation
- Understood and followed national standards within English language teaching for assigned age groups
Entrepreneur
Glitz Online marketing
01.2015 - 01.2020
- Manage refunds and returned items
- Daily updates via watsapp, IMO & social sites
- Home to home doorstep delivery
- Respond to telephone and internet queries
- Ensure effective communication is taken and maintain customer service levels
- Obtained key funding to get business moving at the beginning
- Used social media to expand market reach and facilitate sales agent recruitment
English Lecturer
British College of Applied Studies (BCAS)
Kandy
03.2017 - 12.2018
- Increased student engagement by incorporating multimedia resources and interactive activities in lectures
- Introduced innovative teaching techniques such as flipped classrooms and project-based learning to improve student outcomes
- Evaluated student performance through regular assessments, providing constructive feedback to support improvement
- Developed strong rapport with students, fostering a positive learning environment that facilitated academic success
- Assisted in development of college and career readiness programs
Social Media Marketing Executive
Nolimit
Colombo
10.2013 - 12.2014
- Enhanced knowledge of web development, web design, SEO, and CRO
- Editing, writing, consulting, communication and presentation skills
Officer Contact Centre
Dialog Telekom
Colombo
06.2007 - 12.2007
- Responsible for providing First Call Resolution
- Answering the hotline calls nearly 150-200 calls a day
- Complains, inquiry problems and solutions
- Introductions of new packages, offers and internet
- Achieve team KPI targets
- Enter customer data and other relevant information into call Center database or other data as required
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction
- Identified crisis calls and arranged for emergency assistance to resolve important problems
- Resolved service failures, coordinated return appointments and executed referrals to specialists
- Assisted in developing training programs to boost team performance and productivity
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally
- Documented caller information in delivery system to initiate standard responses based on particular needs
Education
Master of Science - Information Technology
Cardiff Metropolitan University
Colombo, 4, Sri Lanka07.2024
Adv Cert - Business & Professional Communication Advanced English
Open University of Sri Lanka
Kandy, Sri Lanka03.2021
Diploma - Teaching Specialized in
British College of Applied Studies - BCAS
Kandy, Sri Lanka04.2018
Higher National Diploma (BTEC HND) - Business Information Technology
British College of Applied Studies BCAS
Kandy, Sri Lanka11.2008
Diploma - Airline Ticketing, Reservation and Marketing
International Airline Ticketing Academy
Colombo, Sri Lanka11.2004
GCE O/L -
Royal English School
Matale, Sri Lanka01.2002
Skills
- Sales reporting
- Long-term strategic planning
- Salesforce CRM
- Production KPI management
- Business development
- Google Business
- Customer review assessments
- Customer feedback assessments
- Operation strategy development
- Invoice preparation
- Operation budgeting
- Operation regulating
- Lean Six Sigma
- Data-driven decision making
- Teamwork and collaboration
- Problem-solving
- Competitive analysis
- Creative thinking
- Effective communication
- Social media marketing
- Adaptability
- Market research analysis
- Brand-building strategies
- Event coordination
- Team building
- Customer service
- Trend identification
- Business communication
- Market research
Accomplishments
- Documented and resolved which led to results in the administration.
- Used Microsoft Excel to develop sales & inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Languages
- English, C1 Advanced
- Tamil, B2 Upper Intermediate
Phone
- +94, 774877551
- +265, 992042004
Timeline
Concept Head
Ashley Furniture Homestore
07.2023 - Current
Operations Executive
Poundstretcher
04.2021 - 06.2023
English Lecturer
British College of Applied Studies (BCAS)
03.2017 - 12.2018
English Literature and Language Teacher
Royal English School
01.2017 - 12.2021
Entrepreneur
Glitz Online marketing
01.2015 - 01.2020
Social Media Marketing Executive
Nolimit
10.2013 - 12.2014
Officer Contact Centre
Dialog Telekom
06.2007 - 12.2007
Master of Science - Information Technology
Cardiff Metropolitan University
Adv Cert - Business & Professional Communication Advanced English
Open University of Sri Lanka
Diploma - Teaching Specialized in
British College of Applied Studies - BCAS
Higher National Diploma (BTEC HND) - Business Information Technology
British College of Applied Studies BCAS
Diploma - Airline Ticketing, Reservation and Marketing
International Airline Ticketing Academy
GCE O/L -
Royal English School
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