Open To Work
PRECIOUS KHAIYA
Lilongwe,LI
Work Preference
Summary
Dynamic ICT Officer with extensive expertise in infrastructure management and data security. Proven experience in supporting health information systems and financial institutions, ensuring high availability for thousands of users. Proficient in technical support, incident lifecycle management, and compliance documentation, enhancing operational excellence in diverse environments.
Overview
1
1
Certification
9
9
years of professional experience
2
2
Languages
Work History
ICT Officer
FG Tech Malawi
07.2024 - Current
- Monitor server, network, and application performance in real time, proactively identifying and resolving issues to prevent service-impacting outages.
- Deliver Level 2 technical support, diagnosing and resolving complex hardware, software, and network issues to sustain continuous operations for end users.
- Own the full incident lifecycle - logging, tracking, resolving, and escalating - coordinating with service providers and internal teams to minimize business disruption.
- Administer role-based access control (RBAC) and multi-factor authentication (MFA) across all user accounts, strengthening protection against unauthorized access.
- Maintain audit-ready technical documentation and ensure ongoing compliance with IT policies, procedures, and audit standards across all supported systems.
IT Officer
PCL Group SACCO
04.2022 - 05.2024
- Administered core financial systems (FinFinancials, mobile banking) for a member-based financial institution, sustaining high availability for 5,000+ daily users.
- Designed and deployed network infrastructure, including servers, switches, routers, and structured cabling, to support reliable institution-wide operations.
- Implemented role-based access control and two-factor authentication (2FA) across all user accounts, strengthening system security and access governance.
- Diagnosed and resolved hardware, software, and network issues, minimizing downtime and maintaining continuity of daily operations.
- Maintained system logs, technical documentation, and incident tracking records, supporting operational transparency and audit readiness.
Call Centre Agent
Telekom Networks Malawi Plc
01.2022 - 03.2022
- Achieved first-contact resolution for customer inquiries and service requests via telephone support, ensuring high service quality.
- Resolved billing issues promptly, ensuring customer satisfaction and retention while maintaining effective communication.
- Logged and tracked customer incidents while adhering to verification procedures, enhancing customer service skills for future ICT support roles.
Assistant Technical Services Officer
MFI Hub Company Limited
01.2021 - 12.2021
- Administered financial platform systems, ensuring consistent functionality and availability for end users.
- Logged, tracked, and resolved technical incidents in line with defined service expectations and operational requirements.
- Managed user access controls and supported system configuration during platform updates and deployments.
Assistant IT Officer
Pakachere Institute
01.2018 - 12.2020
- Supported health information systems - including DHIS2, ODK, and KoboToolbox - across field operations, ensuring consistent system uptime.
- Monitored data systems and performed validation checks on field-collected data, maintaining accuracy for health program reporting.
- Provided technical support and resolved system-related issues for distributed field teams, minimizing disruption to ongoing data collection.
Education
Bachelor of Science - Business Information Technology
University of Greenwich
United Kingdom01-2020
Skills
Certification
- Certified Information Systems Security Professional(CISSP) - Simplilearn
- Project Management for Beginners - Simplilearn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
English
Advanced (C1)
C1
Timeline
ICT Officer
FG Tech Malawi
07.2024 - Current
IT Officer
PCL Group SACCO
04.2022 - 05.2024
Call Centre Agent
Telekom Networks Malawi Plc
01.2022 - 03.2022
Assistant Technical Services Officer
MFI Hub Company Limited
01.2021 - 12.2021
Assistant IT Officer
Pakachere Institute
01.2018 - 12.2020
Bachelor of Science - Business Information Technology
University of Greenwich