Professional with extensive experience in laboratory testing and analysis, specializing in PCR, HPLC, and microscopy. Proven ability in sample collection, equipment calibration, and data recording, ensuring adherence to OSHA and GLP standards. Expertise in quality control, process validation, and ISO 9001 certification, utilizing LIMS, Excel, and SPSS for effective report generation. Focused on enhancing customer satisfaction through CAPA management and risk assessment, while promoting continuous improvement and operational efficiency.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Quality control manager
Southern Indian Ocean Division
Blantyre, Blantyre District
01.2024 - Current
Support SID facilities in using quality improvement methodologies to implement activities in the quality improvement plan.
Support SID health facilities to identify capacity gaps for training and mentorship.
Assess SID health facilities to obtain data on quantity and quality of clinical, diagnostic, governance and support services through documentation review, observing processes and interviewing staff and patients.
Provide training support and mentorship to SID facility management, departmental heads and all healthcare workers at a facility on the requirements of national quality standards
Designing, developing, implementing and maintaining quality procedures
Implement risk management strategies and preventive actions
Ensure adherence to proper quality standards and regulatory bodies for respective facilities in SID.
Quality assurance manager
Ministry of Health
Blantyre, Blantyre District
11.2022 - Current
Regularly conducted thorough risk assessments to mitigate potential hazards.
Upheld health and safety protocols, minimizing workplace accidents and incidents.
Delivered training support and mentorship on national quality standards for facility management and healthcare workers.
Facilitated quality improvement methodologies to enhance implementation of activities in quality improvement plans.
Assisted health facilities in identifying capacity gaps for effective training and mentorship.
Evaluated health facilities under the Ministry of Health to gather data on clinical and diagnostic services.
Provided guidance on internal assessment procedures to healthcare workers.
Quality managing director
Blantyre Adventist Hospital
Blantyre, Blantyre District
01.2020 - Current
Carried out risk assessments, ensuring safe working conditions at all times.
Fostered a culture of continuous improvement, enhancing team performance.
Conducted regular meetings with department heads for cohesive operational strategies.
Sorting out discrepancies in audit reports, ensuring accurate financial records.
Led and managed administrative staff to maintain smooth daily operations.
Spearheaded the implementation of ISO 9001 standards across the organisation.
Coordinated cross-departmental initiatives for enhanced organizational effectiveness.
Orchestrated staff training programmes to improve overall productivity.
Improved supply chain efficiency by negotiating favorable contracts with suppliers.
Negotiated with regulatory bodies whilst meeting strict compliance requirements.
Championed use of Lean Six Sigma methodologies to streamline operations and reduce waste.
Increased quality standards by implementing rigorous auditing processes.
Achieved customer satisfaction with effective management of complaints and resolution procedures.
Introduced new software to enhance data analysis, resulting in better decision making.
I am a certified international Society for Quality in Health Care fellow and have managed to get my institution nationally recognized in quality as number 1 facility in the country. I have also managed to get my laboratory certified with accreditation bodies and improved work ethics.
Certification
Certified International Society for Quality in Health care fellow and certified Laboratory Manager
References
References available upon request.
Timeline
Quality control manager
Southern Indian Ocean Division
01.2024 - Current
Quality assurance manager
Ministry of Health
11.2022 - Current
Master of Science - Healthcare Management
University of Cyprus
01.2022 - 03.2024
Quality managing director
Blantyre Adventist Hospital
01.2020 - Current
Laboratory technologist
Blantyre Adventist Hospital
01.2020 - 12.2021
Certificate of Higher Education - Laboratory Management
Power of Process
01.2020 - 07.2020
Certificate of Higher Education - Method Validation (Analytical Laboratories)
Registered Nurse – Medical-Surgical and Telemetry Unit at Southern Ocean Medical OceanRegistered Nurse – Medical-Surgical and Telemetry Unit at Southern Ocean Medical Ocean
Director at PLANNING AND DEVELOPMENT DIVISION, MINISTRY OF FISHERIES AND OCEAN RESOURCESDirector at PLANNING AND DEVELOPMENT DIVISION, MINISTRY OF FISHERIES AND OCEAN RESOURCES