Patricia Makanje
.
Blantyre,Malawi
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Assistant
South Atlantic Asset Management Limited
Blantyre, Malawi
03.2022 - Current
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Managed relational database to store information for reference, reporting and analysis.
- Edited documents to improve accuracy of language, flow and readability.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Interacted with vendors to purchase and set up equipment and services.
Front Office Executive
Malawi Sun Hotel
, Malawi
02.2022 - 03.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
Digital Sales Agent
First Discount House Bank
Blantyre, Malawi
02.2019 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
Accounting Intern
Tamara Safety Products
Blantyre, Malawi
06.2017 - 09.2017
- Supported finance department payroll administration while monitoring reportable hours of full-time employees.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Completed bi-weekly payroll for company employees.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
Education
Bachelor's of Commerce - Banking And Finance
Malawi Assemblies of God University
Lilongwe, Malawi 06.2016 - 09.2019
Certificate - Information Technology Programs Training
Malawi Assemblies of God University
Lilongwe, Malawi 02.2018 - 06.2018
Certificate - Malawi School Certificate of Education
Chichiri Secondary School
Blantyre, Malawi 01.2011 - 06.2015
Skills
- Office administration
REFERENCES
-Chief Financial Controller, South Atlantic Asset Management Limited, P.O.Box 2684, Blantyre. Cell: +265 885796396, Email: Mfederick@southatlanticassetmgt.com
-Mrs Kwanjiwa Mandalasi, Revenue Manager, Digital Financial Services, First Discount House Bank, P.O. Box 512, Blantyre. Cell +265 992210650
Email: KMandalasi@fdh.co.mw
-Senior Manager, Tamara Safety Products, P.O. Box 20194, Lilongwe. Cell: +265888877487, Email: Tamarasafetyproducts@yahoo.com
Timeline
Administrative Assistant
South Atlantic Asset Management Limited
03.2022 - Current
Front Office Executive
Malawi Sun Hotel
02.2022 - 03.2022
Digital Sales Agent
First Discount House Bank
02.2019 - 12.2021
Certificate - Information Technology Programs Training
Malawi Assemblies of God University
02.2018 - 06.2018
Accounting Intern
Tamara Safety Products
06.2017 - 09.2017
Bachelor's of Commerce - Banking And Finance
Malawi Assemblies of God University
06.2016 - 09.2019
Certificate - Malawi School Certificate of Education
Chichiri Secondary School
01.2011 - 06.2015
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