Microsoft WORD
PATIENCE KAMUNGO
Economist
Summary
Personable and analytical with strong foundation in economic theory and data analysis, coupled with advanced skills in statistical software and econometric modeling. Well-versed in market research and financial forecasting, offering solid grasp of macroeconomic and microeconomic principles. Committed to leveraging expertise to drive informed decision-making and contribute to impactful economic strategies.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
23
23
Certifications
2
2
Languages
Work History
Bank Teller
United Civil Servants SACCO
03.2024 - 01.2025
- Improved customer satisfaction by maintaining comprehensive knowledge of USCSACCO product services, resulting in a 20% increase in customer retention
- Maintained records for over 1000 clients to ensure compliance with industry regulations
- Enabled high-level service delivery for over 500 customers, enhancing privacy and confidentiality standards by 30%.
- Achieved a 15% reduction in loan processing time by efficiently performing administrative roles
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed high-volume cash transactions while maintaining strict attention to detail and accuracy during peak hours of operation.
- Coordinated with management to develop strategies for enhancing overall branch performance.
Assistant Supervisor and Research Assistant
Tsogolo La Nthanzi
02.2023 - 03.2023
- Increased team productivity by 20% through implementing new scheduling and task delegation methods, resulting in improved project completion rates and client satisfaction
- Supervised a team of 12 employees, resulting in a 20% increase in productivity and a more efficient workflow for the department
- Improved research accuracy by 25% through meticulous data verification and analysis, resulting in more reliable research findings and higher-quality reports
- Submitted documentation and reports to upper management.
- Developed and maintained a comprehensive database of research materials, resulting in a 30% decrease in time spent searching for information, improving the research team's productivity and efficiency
- Contributed to a 15% reduction in research project timelines by efficiently organizing and managing data collection and analysis, leading to faster project completion and increased efficiency
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
Education
Bachelor of Arts - Economics, Demography
University of Malawi
Zomba 01.2023 - 12.2023
Artificial Intelligence - AI Career Essentials
ALX
Nairobi Kenya 02.2024 - 05.2024
Social Science Research Methods
University of Malawi, Chancellor College
Z01-2023
Malawi School Certificate of Education
Hope Greenlight Secondary School
Lilongwe, Malawi 04.2017 - 12.2017
Skills
- Data Analysis
- Quantitative Skills
Statistical Skills
- Financial Modelling
- Proficiency in Software and Tools
- Presentation
Customer relationship management
Financial software
Attention to detail
Team collaboration
Professionalism and courtesy
Excellent time management skills
Financial analysis
Risk management evaluation background
Training
- On the job training - Teller, USC SACCO
- On the Job training (USE of CAPI)- Tsogolo la Nthanzi
Certification
Introduction to Business Intelligence
Software
Excel
Powerpoint
Access
STATA
R
CS PRO
SPSS
FIN Financials and PSM
REFERREES
Ass. Prof Chijere Chirwa
Email: Gchirwa@unima.ac.mw
Phone:0881575050
Mr. Abdullah Chilungo
achilungo@tlt.health
Phone: 0888896195
Mr Happy Phiri
happylphiri@gmail.com
099862031
Timeline
Bank Teller
United Civil Servants SACCO
03.2024 - 01.2025
Introduction to Business Intelligence
02-2024
Artificial Intelligence - AI Career Essentials
ALX
02.2024 - 05.2024
Economics for Capital Markets
11-2023
Careers in Commercial Banking
03-2023
Analyzing Growth Growth Drivers & Business Risks
02-2023
Assistant Supervisor and Research Assistant
Tsogolo La Nthanzi
02.2023 - 03.2023
Bachelor of Arts - Economics, Demography
University of Malawi
01.2023 - 12.2023
3 Statement Modelling
08-2022
Accounting Principles and Standards
08-2022
Advanced Excel Formulas and Functions
08-2022
Budgeting and Forecasting
08-2022
Business Valuation Modelling I and II
08-2022
Capital IQ Fundamentals
08-2022
Corporate & Business Strategy
08-2022
Dashboards and Data visualization
08-2022
FP & A Monthly Cash Flow Forecasting
08-2022
Financial Analysis Fundamentals
08-2022
Powerpoint & Pitchbooks
08-2022
Presentation of Financial Information
08-2022
Scenario & Sensitivity Analysis
08-2022
Accounting Fundamentals
07-2022
Excel Fundamentals Formulas for Finance
07-2022
Macabus Fundamentals
07-2022
Math for Finance Professions
07-2022
Profession Ethics
07-2022
Reading Financial Statements
07-2022
Malawi School Certificate of Education
Hope Greenlight Secondary School
04.2017 - 12.2017
Social Science Research Methods
University of Malawi, Chancellor College
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