ORLANDO GONANI
Lilongwe
Summary
Results driven computer Science Graduate with a passion for finance and technology. Proven ability to blend cutting-edge technical expertise with a strategic mindset to drive innovation and optimize banking processes. Equipped with a solid foundation in computer science principles, programming languages, and data management, I bring a unique perspective to the financial sector. Adept at leveraging technology to enhance efficiency, streamline operations, and ensure compliance. Committed to continuous learning and adaptation, I am poised to contribute my skills and knowledge to excel in the dynamic intersection of computer science and banking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller
National bank of malawi
Lilongwe
05.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisted customers with banking needs and inquiries.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on online banking and mobile banking applications.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Processing Clerk
National Bank
Lilongwe
01.2023 - Current
- Evaluating new computer systems prepare vouchers and capturing.
- Ensure all vouchers have been impressed with accurate data stamp.
- Passing entries for daily transfers timely on daily basis.
- Prepare and processing of bank checks as per instruction.
- Special clearance of bank to other banks.
- Reversals from all departments mostly using EFT.
- Processing of commission from all departments.
- Capturing of vouchers from validation and PB & ATM reversals.
- Coordinating returned or unpaid checks to customers.
- Recording all copies of unpaid checks.
- Dispatch them to customers on the same day they are received from operations.
- Advice customers of all unpaid checks above specified amount by phone.
- Balance all suspense account used for processing work in the processing department.
- Reversal of any outstanding investigated the same day.
- Sending weekly return of all suspense account each Wednesday of the week.
- Processing salaries using EFT.
- Fund transfers using T24.
- Other banks money transfer using T24.
- MRA processing using T24.
- Daily base MRA and VAT processing using EFT.
- Monthly VAT processing in form of report.
- Ensured compliance with regulatory requirements through diligent monitoring of submitted documentation for completeness and consistency.
- Developed strong working relationships with colleagues through clear communication and effective collaboration on projects.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
Information Desk/Inquiries
National Bank
Lilongwe
01.2023 - Current
- Account balance inquiry, checking available funds in an account.
- Account Statement preparation and charge both banks charge and VAT.
- Credit card inquiry, checking details of credit card transaction.
- Pin preparation and submission.
- Daily pin reproduction and submission.
- Check issuing and ordering before 2:30, inquiring about the status of a check book request.
- MO626 unblocking inquiry.
- Interest rate inquiry.
- ATM related inquiry, resolving ATM transactions issues.
Cards and Digital Electronic Banking
National Bank
Lilongwe
01.2023 - Current
- Batch of ATM Card creation using cortex.
- Handling customers queries like failed artel money transaction.
- M0626 Creation using M0626 WEB based app.
- M0626 Pin unlocking/unblocking and pin reset for customers with the help of the call center.
- Card issuing after renew and new card.
- Card reproduction batches.
- Digital + support both device reset, pin reset.
- Bank net360 support both new and changing request.
- Revisal of wrongly posted funds.
- EFT support and training customers.
- ATM Pin unlocking after exceeding remits.
Intern
Ministry of Labor
06.2022 - 01.2023
- Company Overview: Internship at Ministry of National Unity and Civic Education
- Writing Reports and Minutes.
- Switch and server Configuration.
- OS Installation.
- Graphic Designing of Government Events E.g The Malawi wanga Project.
- Providing full ICT support in general to the ministry's Departments.
- Social Media page management.
- Educating other professionals in the field and training young scientists.
- Managing Linux servers.
- Printer fixing and wireless connection throughout the offices.
- Computer problem discovering and fixing both hardware and software.
- Website Management e.g., updating content on the website.
- Computer troubleshooting.
- Recovering data using stellar data recovery.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Explored new technologies and approaches to streamline processes.
- Maintained database systems to track and analyze operational data.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Internship at Ministry of National Unity and Civic Education
Database Administrator
Mlimi Pay Limited
Lilongwe
06.2021 - 06.2022
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Built databases and table structures for web applications.
- Modified databases to meet needs and goals determined during planning process.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Installed and configured middleware in Linux and Windows environments.
- Developed scripts and processes for data integration and maintenance.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
- Created and updated database designs and data models.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
DMI ST JOHN THE BAPTIST UNIVERSITY
Lilongwe01.2021
Skills
- Hardware and software troubleshooting
- Network configuration and support
- Customer support and training
- Windows, Linux, and POS systems
- Microsoft Office, SQL, CRM systems
- Excellent communication and teamwork
- Cybersecurity awareness (Alison certified)
Certification
- TOOLKIT FOR CYBERSECURITY PROFESSIONALS, network security, Risk management, Incident response, Design secure Network, Architectures, implement robust Cybersecurity policies and manage security incidents.
- MANAGING CUSTOMERS USING TECHNOLOGY, Customers Relationship management (CRM), Campaign Management.
Hobbies and Interests
I like music composing songs and instrument playing drummer and keyboard
References
- K Chitosi, Chief Civic Education Officer, Private BAG B 400, Lilongwe, 3, +265 888 339 188, khchitosi@gmail.com
- M Cheware, Supervisor, +265 888 668 964, mcheware@natbankmw.com
- S Sakwiya, Director, +265 888 800 101, stanislaussakwiya@gnail.com
- Wiliam Siula, Team Leader, P.O Box 30317, Capital City, 30317, +265 999 951 339, wsiula@natbankmw.com
Languages
English
Upper Intermediate (B2)
B2
Timeline
Teller
National bank of malawi
05.2024 - Current
Processing Clerk
National Bank
01.2023 - Current
Information Desk/Inquiries
National Bank
01.2023 - Current
Cards and Digital Electronic Banking
National Bank
01.2023 - Current
Intern
Ministry of Labor
06.2022 - 01.2023
Database Administrator
Mlimi Pay Limited
06.2021 - 06.2022
BACHELOR OF SCIENCE - COMPUTER SCIENCE
DMI ST JOHN THE BAPTIST UNIVERSITY
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