ORLANDO GONANI
Lilongwe,LI
Summary
Results driven computer Science Graduate with a passion for finance and technology. Proven ability to blend cutting-edge technical expertise with a strategic mindset to drive innovation and optimize banking processes. Equipped with a solid foundation in computer science principles, programming languages, and data management, I bring a unique perspective to the financial sector. Adept at leveraging technology to enhance efficiency, streamline operations, and ensure compliance. Committed to continuous learning and adaptation, I am poised to contribute my skills and knowledge to excel in the dynamic intersection of computer science and banking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
National Bank Teller
National Bank of MaLawi
05.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisted customers with banking needs and inquiries.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on online banking and mobile banking applications.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Processing Clerk
National Bank
01.2023 - Current
- Evaluating new computer systems prepare vouchers and capturing
- Ensure all vouchers have been impressed with accurate data stamp
- Passing entries for daily transfers timely on daily basis
- Prepare and processing of bank checks as per instruction
- Special clearance of bank to other banks
- Reversals from all departments mostly using EFT
- Processing of commission from all departments
- Capturing of vouchers from validation and PB & ATM reversals
- Coordinating returned or unpaid checks to customers
- Recording all copies of unpaid checks
- Dispatch them to customers on the same day they are received from operations
- Advice customers of all unpaid checks above specified amount by phone
- Balance all suspense account used for processing work in the processing department
- Reversal of any outstanding investigated the same day
- Sending weekly return of all suspense account each Wednesday of the week
- Processing salaries using EFT
- Fund transfers using T24
- Other banks money transfer using T24
- MRA processing using T24
- Daily base MRA and VAT processing using EFT
- Monthly VAT processing in form of report
- Ensured compliance with regulatory requirements through diligent monitoring of submitted documentation for completeness and consistency.
- Developed strong working relationships with colleagues through clear communication and effective collaboration on projects.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
Information Desk/Inquiries
National Bank
01.2023 - Current
- Account balance inquiry, checking available funds in an account
- Account Statement preparation and charge both banks charge and VAT
- Credit card inquiry, checking details of credit card transaction
- Pin preparation and submission
- Daily pin reproduction and submission
- Check issuing and ordering before 2:30, inquiring about the status of a check book request
- MO626 unblocking inquiry
- Interest rate inquiry
- ATM related inquiry, resolving ATM transactions issues
Cards and Digital Electronic Banking
National Bank
01.2023 - Current
- Batch of ATM Card creation using cortex
- Handling customers queries like failed artel money transaction
- M0626 Creation using M0626 WEB based app
- M0626 Pin unlocking/unblocking and pin reset for customers with the help of the call center
- Card issuing after renew and new card
- Card reproduction batches
- Digital + support both device reset, pin reset
- Bank net360 support both new and changing request
- Revisal of wrongly posted funds
- EFT support and training customers
- ATM Pin unlocking after exceeding remits
Intern
Ministry of Labor
06.2022 - 01.2023
- Company Overview: Internship at Ministry of National Unity and Civic Education
- Writing Reports and Minutes
- Switch and server Configuration
- OS Installation
- Graphic Designing of Government Events E.g
- The Malawi wanga Project
- Providing full ICT support in general to the ministry's Departments
- Social Media page management
- Educating other professionals in the field and training young scientists
- Managing Linux servers
- Printer fixing and wireless connection throughout the offices
- Computer problem discovering and fixing both hardware and software
- Website Management e.g., updating content on the website
- Computer troubleshooting
- Recovering data using stellar data recovery
- Internship at Ministry of National Unity and Civic Education
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Explored new technologies and approaches to streamline processes.
- Maintained database systems to track and analyze operational data.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Database Administrator
Mlimi Pay Limited
06.2021 - 06.2022
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Built databases and table structures for web applications.
- Modified databases to meet needs and goals determined during planning process.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Installed and configured middleware in Linux and Windows environments.
- Developed scripts and processes for data integration and maintenance.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
- Created and updated database designs and data models.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
DMI ST JOHN THE BAPTIST UNIVERSITY
Lilongwe01.2021
Skills
- HMTL
- CSS
- JavaScript
- Financial acumen
- Analytical skills
- Communications skills
- Technical proficiency
- Problem solving ability
- Adaptability
- Customer relationship development
- Customer relationship management (CRM)
- Banking regulations knowledge
- Team collaboration
- Database management
- Database monitoring
Backup and recovery
References
- K Chitosi, Chief Civic Education Officer, Private BAG B 400, Lilongwe, 3, +265 888 339 188, khchitosi@gmail.com
- M Cheware Supervisor,National Bank +265 888 668 964 mcheware@natbankmw.com
- S sakwiya Director Mlimi pay limited +265 888 800 101 stanislaussakwiya@gnail.com
- Wiliam Siula, Team Leader, National Bank, P.O Box 30317, Capital City, 30317, +265 999 951 339, wsiula@natbankmw.com
Certification
- Toolkit for cybersecurity professionals
- network security
- risk management
- incident response
- design secure network
- architectures
- implement robust cybersecurity police's
- manage security incidents
Playing musing, singing actually i am a musician. and coding is my hobie
well i play the drums the keyboard and bass and also compose my own songs as my part time also i like coding coming up with ideas and code like USSD creation with the help of africans talking
Timeline
National Bank Teller
National Bank of MaLawi
05.2024 - Current
Processing Clerk
National Bank
01.2023 - Current
Information Desk/Inquiries
National Bank
01.2023 - Current
Cards and Digital Electronic Banking
National Bank
01.2023 - Current
Intern
Ministry of Labor
06.2022 - 01.2023
Database Administrator
Mlimi Pay Limited
06.2021 - 06.2022
- Toolkit for cybersecurity professionals
- network security
- risk management
- incident response
- design secure network
- architectures
- implement robust cybersecurity police's
- manage security incidents
BACHELOR OF SCIENCE - COMPUTER SCIENCE
DMI ST JOHN THE BAPTIST UNIVERSITY
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