Orama Nyasulu
Lilongwe
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Floor Supervisor
Build Africa
09.2020 - Current
- Coordinate daily floor restocks and merchandise resets to drive sales and product promotion.
- Monitor sales floor and provided customer service to foster retention and loyalty.
- Address and resolve all customer inquiries and complaints with timeliness and professionalism.
- Delegate tasks to employees to enhance productivity and workflow.
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Establishing objectives to offer team members clear roadmap to help company achieve overall goals.
- Create employee schedules to align coverage with forecasted demands.
- Manage store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
Customer Service Representative
Multichoice Malawi
05.2019 - 11.2019
- Handle customer queries and requests both at the call center and front counter
- Deliver excellent service through outbound and inbound calls to ensure customer satisfaction
- Manage customer accounts and financial transactions via the Integrated Business System (IBS).
Brand Promoter
PSI Malawi
05.2016 - 11.2016
- Market and advertise the company’s specific brands
- Create brand awareness and drive sales.
Education
ABE Advanced Diploma - Travel and Tourism and Hospitality Management
Soche Technical College
2017
ABE Diploma - Travel, Tourism, and Hospitality Management
Soche Technical College
2016
Malawi School Certificate of Education -
MSCE -
Matindi Private Academy
2013
Skills
- Microsoft Office Package: Word, Excel, Access Database
- Retail and Business Software: Integrated Business System, IVEND, Management Console
- Customer Satisfaction
- POS Systems Operations
- Operations Oversight
references
1. Precious Mtambo (Store Manager)
Build Africa, P. O. Box 5549, Lilongwe
+265999371271
2. Hendrina Kafandia (Supervisor)
Multichoice Malawi, P. O. Box 801, Blantyre
+265999469815
3. Memory Mbewe (Supervisor)
PSI Malawi, P. O. Box 30312, Blantyre
+265996323440
Timeline
Floor Supervisor
Build Africa
09.2020 - Current
Customer Service Representative
Multichoice Malawi
05.2019 - 11.2019
Brand Promoter
PSI Malawi
05.2016 - 11.2016
ABE Advanced Diploma - Travel and Tourism and Hospitality Management
Soche Technical College
ABE Diploma - Travel, Tourism, and Hospitality Management
Soche Technical College
Malawi School Certificate of Education -
MSCE -
Matindi Private Academy
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