Norman Kumwenda
Karonga,Karonga
Summary
Detail-orientated Human Resources and Administration Manager adept at making critical decisions, managing deadlines, and conducting team reviews. With expertise in office management, logistics, occupation safety and health, facilities management, employee engagement, performance management, recruitment, staff development, payroll administration, analysis and quantitative problem-solving skills, and dedicated to organizational growth and improvements. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
5
5
years of professional experience
Work History
Human Resources and Administration Manager
Lusubilo Community Care
01.2022 - Current
- Drafts institutional policies, guidelines and standard operating procedures
- Manages procurement of office supplies
- Monitors office inventory supplies with excellent attention to detail and purchased required new material within budgetary constraints
- Management of office facilities in line with Lusubilo standards
- Spearheads risk assessments, developed risk mitigation plans for security, occupational health and safety needs
- Acts as point of escalation for internal and external customers, addressing issues and resolving queries to keep smooth-running operations
- Provides support to meetings management
- Administers employee pension benefits through timely remittance of pension schedules and processing of claims
- Manages organizational administrative resources to meet administrative and programming needs whilst adhering to budgetary guidelines and meeting quality and scheduled demands
- Allocates personnel in various roles matching needs and staff skills
- Provides current and prospective employees with information about policies, job tasks, working conditions, wages, pensions, and opportunities for promotion and employee benefits
- Performs staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Liaises with managers and staff on guidelines, timelines, procedures, and issues pertaining to provision of HR services
- Plans, designs and conducts staff induction to foster positive attitude toward organizational objectives
- Serves as a link between Management and employees by handling questions, interpreting policies and administering contracts and helping resolve work-related disputes
- Recommends guidelines, timelines, and HR procedures policy and system reviews to Management and Board to achieve legal compliance
- Manages Lusubilo employee benefits program for Lusubilo staff to include leave, personal and medical leave, health or medical insurance, contributions to pensions or retirement plans, allowances, and performance bonuses, ensuring compliance with policies, guidelines, and procedures
- Manages institutional payroll, implement and review remuneration and staff retention strategies, systems, policies and procedures
- Champions safeguarding by handling safeguarding complaints and conducting regular safeguarding sessions
- Analyzes training needs, design and undertake employee development, language training and health and safety programmes
- Maintains updated personnel records, compiled and analyzed statistical data concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
- Directly supervises HR assistant, 2 Warehouse Officers, Logistics Officer and Administrative Assistant
- Conducts exit interviews to identify reasons for employee termination
- Represents Lusubilo at personnel-related hearings and investigations
- Negotiates agreements and help interpret labour contracts
- Prepares personnel forecast for project employment needs
- Plans and coordinates with Finance Manager on administrative procedures and devises ways to streamline processes to improve institutional efficiency
- Keeps up-to-date with all organizational changes and business developments, adjusting administrative processes to meet evolving needs
- Recruits and trains administrative and program personnel, allocating responsibilities and office conference facilities
- Facilitates disciplinary hearings and ensure that discipline is always maintained by all staff at all levels
- Provides terminated employees with outplacement or relocation assistance
- Manages Lusubilo Fleet
- Approves request for payment after reviewing invoices and quotations
- Manages use of fuel to achieve efficiency and effectiveness
- Manages Lusubilo Warehouse through effective stock management
- Prepares and submits quarterly HR and Admin Reports to the Director
- Supports institutional audits by providing needed audit documentation and responding to management questions
- Prepares and submits annual HR and Admin Reports to Board of Governors
- Develop annual and project HR and Admin budgets
- Makes sure all departmental operations and processes adhered to internal control policies and regulations
- Oversees recruitment of consultants to conduct project baseline, mid-line and end-line evaluations
- Assesses staff performance through close monitoring of individual KPI target achievements
- Supports employee morale and well-being by developing positive staff reward program on career development and individual job satisfaction
- Participate in project design workshops
- Participate in development of project Detailed Implementation Plan (DIP)
- Participate in quarterly and annual project reviews
- Assist in project budgeting
- Participate in Management project supervision
- Assist resource mobilization efforts.
Human Resources and Administration Officer
Gardaworld Security (M) Ltd
08.2019 - 12.2021
- Filed employee documents
- Advised management of labour laws, HR policies and good practice
- Conducting onboarding for company officers
- Carried out performance appraisals
- Carried out training needs assessments
- Drafted call for applications
- Managed timesheets for company officers
- Shortlisted successful applicants
- Invited successful applicants for interviews
- Managed project fleet
- Gave feedback to interview candidates
- Supervised juniors
- Procured office materials
- Issued payment vouchers
- Managed leave for staff
- Managed stores
- Entered HR information in computerized Navision System
- Took minutes during meetings
- Managed time-sheets for 280 staff members
- Administered employee pension benefits through timely remittance and processing of claims
- Organized employee trainings and Meetings
- Drafted job Contracts
- Handled day-to-day administration issues in Gardaworld Dwangwa Office
- Drafted job descriptions
- Reviewed job descriptions
- Oriented new employees
- Handling safety issues
- Conducted performance appraisal of staff
- Provided weekly and monthly HR updates and reports
- Resolved disputes and disciplinary issues.
Education
Bachelor of Arts - Public Administration
University of Malawi
Zomba07.2019
Skills
- Strength reporting
- Policies and procedures counselling
- Resource planning
- Contract negotiation
- Candidate sourcing
- Well-organised
- Customer assistance
- Cost
Accomplishments
- Developed Human Resources Policy, Transport Policy, Anti-Fraud Policy, Safeguarding policy, Communications Policy and IT Policy.
- Developed the Lusubilo Salary structure and Salary structure guidelines
- Developed the Lusubilo staff grading system
- Designed and implemented a performance management system
- Reduced the Lusubilo staff turn-over by 80% in two years.
- Developed the Lusubilo Feedback, Complaints and Response Mechanism (FCRM).
- Created and implemented a new Lusubilo staff training program which resulted in a 25% increase in staff satisfaction.
Languages
English
Chichewa
Tumbuka
References
- Ms. Memory Dzonzi, Human Resources Officer, Gardaworld Malawi, Lilongwe, 0999464336, memorydzonzi@yahoo.com
- Mr. Boniface Nkhwazi, Assistant Operations Manager, Gardaworld Malawi, Dwangwa, 0994519779, Boniface.nkhwazi@garda.com
- Prof Happy Kayuni, Executive Dean, University of Malawi, Box 280, Zomba, 0882436251, hkayuni@unima.ac.mwa
Timeline
Human Resources and Administration Manager
Lusubilo Community Care
01.2022 - Current
Human Resources and Administration Officer
Gardaworld Security (M) Ltd
08.2019 - 12.2021
Bachelor of Arts - Public Administration
University of Malawi
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