Munyaradzi Mapfumo
Harare
Summary
Experienced IT Manager with a strong background in overseeing technology deployment and maintenance. Skilled in instructing and leading IT staff members to provide comprehensive support for hardware, software, and networking infrastructure. Actively collaborates with executives to identify and implement technology needs that align with organizational goals. Adept at managing technology strategy, training, and documentation to ensure seamless operations and optimal performance.
Overview
13
13
years of professional experience
Work History
IT Manager
Stamfresh Investments
04.2021 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
IT Manager
Lanwood Trading t/a MegaSave
02.2015 - 02.2021
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
ICT Senior Support Engineer
EPOs Technologies now (Misrah Innovative)
04.2013 - 01.2015
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Streamlined support processes, increasing efficiency and reducing response time for client issues.
- Devised custom solutions tailored to specific client needs, ensuring successful integration with existing systems while minimizing disruptions in operations.
- Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
- Strengthened relationships with clients through consistent follow-ups post-resolution to ensure ongoing satisfaction with support services.
ICT Support Engineer
TM/PnP Supermarkets
07.2011 - 03.2013
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Certificate - Telecommunications
Telone Learning Centre
Harare, Zimbabwe12.2012
Bachelor of Science - Computer Science
Midlands State University
Gweru, Zimbabwe05.2011
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- Cybersecurity best practices
- IT Procurement
- Team Collaboration
- Application support
Languages
English, Ndebele and Shona
Attributes
I am a professional with over 10 years of experience in Retail ICT Systems, self-motivated and poses effective communication skills. I am result oriented, a team player who is mature, innovative, and dependable. I am a well-groomed young professional who is willing to go an extra mile. I also pride myself in my reputation to follow through and meet deadlines.
References
- Mrs A Mutembedza, Department of Computer science and Information systems, Midlands State University in Zimbabwe, P Bag 9055, Gweru, mavhungasa@msu.ac.zw, 263-54-26031, 0712785364
- Mr R Makosa, Director, Misrah Innovative, Travel Plaza, Harare, makosa@mweb.co.zw, +263 8677 116 312, +263 772 935 655
- Mrs Chinogara, Administrator, Telone Leaning Centre, Belvedere, Harare, +263 773 405 764
- Mr T Chitukutuku, ICT Support Manager, Meikles Group, 90 Speke Avenue, Harare, tickeych@meikles.co.zw, 0736628237
- Mr A. Mstingo, Director, Lanwood Trading t/a Megasave, 74 Glenara Avenue North, Harare, amtingo@megasave.co.zw, +263 8677 004 201, +263 776 198 818
Hobbies and Interests
Travelling, researching and watching soccer.
Timeline
IT Manager
Stamfresh Investments
04.2021 - Current
IT Manager
Lanwood Trading t/a MegaSave
02.2015 - 02.2021
ICT Senior Support Engineer
EPOs Technologies now (Misrah Innovative)
04.2013 - 01.2015
ICT Support Engineer
TM/PnP Supermarkets
07.2011 - 03.2013
Certificate - Telecommunications
Telone Learning Centre
Bachelor of Science - Computer Science
Midlands State University
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