Mudassir Ghumra
Blantyre
Summary
Skilled Business Development leader offering Number years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
14
14
years of professional experience
Work History
Business Development Manager
A G Aboo
Limbe
10.2021 - Current
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Organized successful corporate events to showcase products/services while fostering positive relationships with both current clientele and potential prospects.
Debt Collector
Madrasah Noorul Islam
Limbe
08.2017 - 10.2020
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained high volume of calls and met demands of busy and productive group.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Business Development Manager
Turbotech
Blantyre
07.2013 - 07.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
Store Manager
Rab Processors
Blantyre
05.2010 - 05.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
IGCSE - Business Administration And Management
Central High School
Malawi07.2010
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Sales and Marketing
- Operations
- Business Administration
- Key decision making
- Sales Tracking
- Networking strength
Languages
English
Advanced (C1)
Chichewa
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Timeline
Business Development Manager
A G Aboo
10.2021 - Current
Debt Collector
Madrasah Noorul Islam
08.2017 - 10.2020
Business Development Manager
Turbotech
07.2013 - 07.2015
Store Manager
Rab Processors
05.2010 - 05.2012
IGCSE - Business Administration And Management
Central High School