Monica Chintchona
Lilongwe,LI
Summary
Detail-oriented administrative professional with strong skills in Microsoft Excel and effective communication. Proven ability in scheduling coordination and customer service, ensuring smooth office operations.
Overview
7
7
years of professional experience
Work History
Admistrative Assistant
Titus Malipa
Lilongwe, Lilongwe
11.2018 - Current
- Managed daily office operations and maintained a tidy workspace.
- Assisted in scheduling appointments and organizing calendars for team members.
- Communicated with clients and vendors through phone and email correspondence.
- Prepared documents, reports, and presentations for meetings and events.
- Maintained filing systems to ensure easy access to important information.
- Coordinated travel arrangements, including booking flights and accommodations.
- Supported team members by handling routine inquiries and administrative tasks.
- Utilized office software to create spreadsheets and manage data efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Proofread content for typo-free emails and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Administrative Assistant
Titus Malipa
Lilongwe, Lilongwe
10.2018 - Current
- Managed scheduling and calendar coordination for executive meetings and appointments.
- Assisted in preparing reports and presentations for internal and external stakeholders.
- Communicated with clients and vendors to facilitate smooth business interactions.
- Coordinated travel arrangements, including booking flights and accommodations efficiently.
- Organized office supplies and maintained inventory for seamless daily operations.
- Maintained filing systems, ensuring documents were easily accessible and well-organized.
- Supported onboarding processes by preparing materials for new hires and training sessions.
- Implemented office procedures to enhance workflow efficiency among team members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Compiled data from various sources into organized reports for review by management team.
- Greeted visitors and provided general information about the company.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Education
High School Diploma -
Accountancy Tuition College
Blantyre06-2014
Skills
- Microsoft Excel
- Customer service
- Project management
- Office administration
- Data entry
- Effective communication
- Scheduling coordination
- Document preparation
- Recordkeeping and bookkeeping
- Strong problem solver
- Operational processes
- Back office operations
- Administrative operations
- Database entry
- Meeting arrangements
- Data entry documentation
- Project planning
- Phone call answering
- Human resource laws
- Account reconciliation
- Mail handling
- Payroll and benefits administration
References
References available upon request.
Timeline
Admistrative Assistant
Titus Malipa
11.2018 - Current
Administrative Assistant
Titus Malipa
10.2018 - Current
High School Diploma -
Accountancy Tuition College