MIR KHAJA ALI
Blantyre,BL
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Inventory management, and service excellence.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
HIPPO VIEW LODGE
05.2018 - Current
- Managed the restaurant's daily opening and closing procedures.
- Supervised inventory and stocking at food stores.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Prepared detailed daily sales reports.
Restaurant Manager
Sana Food Court
01.2015 - 04.2018
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reconciled cash and credit card transactions to maintain accurate records.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Supervised execution of restaurant opening and closing tasks.
Assistant Restaurant Manager
Kips Restaurant & Ice Cream Center
05.2010 - 12.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Oversaw inventory and daily operations of food stores.
- Negotiated and managed local purchases.
- Compiled sales summaries.
Education
High School Diploma -
International Institute of Hotel Management
Delhi, India.05-2002
High School Diploma -
Mufeed Ul Anam Boys' High School
Hyderabad, India.03-1998
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Inventory management
- Staff supervision
- Money handling
- Relationship building
- Purchasing
- cooking
COOKING, WATCHING MOVIES AND LISTENING tO MUSIC
LOVE TO COOKING SNACKS, FAST FOOD AND TRADTIONAL HOME COOKED FOOD. LOVE TO WATCHING INDIAN MOVIES SPECIFICALLY THRILLER COURT ROOM DRAMA COMEDY AND LISTENING ALL TYPE OF HINDI AND URDU MUSIC.
Languages
Urdu
Native language
Hindi AND English
Upper intermediate
B2
Timeline
Restaurant Manager
HIPPO VIEW LODGE
05.2018 - Current
Restaurant Manager
Sana Food Court
01.2015 - 04.2018
Assistant Restaurant Manager
Kips Restaurant & Ice Cream Center
05.2010 - 12.2014
High School Diploma -
International Institute of Hotel Management
High School Diploma -
Mufeed Ul Anam Boys' High School
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