Mercy Gobede Mdeza
Lilongwe
Summary
Dynamic administrative and human resource professional with over 12 years of comprehensive experience in operations and human resources management across diverse sectors. Proven expertise in strategic leadership, policy formulation, and performance management drives organizational success and enhances operational efficiency. Demonstrated ability to cultivate strong stakeholder relationships while ensuring adherence to best practices, and regulatory compliance. Skilled in budget management and staff development, fostering a culture of accountability and excellence. Committed to leveraging extensive knowledge and analytical skills to contribute effectively to the World Bank's mission of global development and poverty alleviation.
Overview
13
13
years of professional experience
Work History
Acting Operations Director and Station Manager
Lilongwe Handling Company
Lilongwe
12.2021 - Current
- Directed operations for Lilongwe Handling Company, fortifying organizational efficiency via strategic leadership and policy design that resulted in an impressive achievement of 99% on-time performance of aircraft.
- Managed recruitment and talent development initiatives, ensuring alignment with best practices, and regulatory compliance.
- Maintained strategic partnerships with customer airlines, negotiating contracts that slashed operational expenses by 10%, and improved service delivery speed.
- Oversaw budgeting and resource allocation, optimizing financial management to support the company's goals.
- Implemented performance management systems, promoting a culture of accountability and professionalism.
Examinations Administration Manager
Institute of Chartered Accountants in Malawi (ICAM)
09.2018 - 11.2021
- Managed all aspects of examinations administration, achieving 100% non-leakage of examinations.
- Developed and implemented strategic initiatives to enhance operational efficiency and effectiveness in examination processes.
- Analysed examination data to identify trends, improve processes, and support decision-making.
- Led performance management and staff training programs to enhance team capabilities and drive professional development.
Human Resource & Administration Officer
ICAM
09.2016 - 08.2018
- Developed, interpreted, and monitored HR policies and control systems to ensure alignment with institutional best practices and compliance with regulatory requirements.
- Managed the HR budget, procurement processes, and administration of employee benefits, focusing on efficient resource allocation to achieve organizational goals.
- Provided oversight in recruitment and selection from end-to-end, identified and addressed capacity development needs, and conducted performance evaluations for staff.
- Supervised the administrative team, managed disciplinary cases, and produced data-driven HR reports for senior leadership.
Administration Officer
Catholic University of Malawi
04.2013 - 07.2016
- Provided comprehensive coordination of administrative, operational, and human resources functions in support of the University Registrar.
- Spearheaded the implementation of a new performance management system, fostering transparency and accountability across departments; system is now utilized by over 200 employees across all teams.
- Managed key operational resources and external service providers effectively.
- Facilitated the complete recruitment cycle and effective onboarding for new personnel.
Secondary School Teacher
Ministry of Education
04.2012 - 03.2013
- Developed and implemented daily unit lesson plans that cater to the wide ranging of capabilities of students.
- Planned and wrote records and schemes of work.
- Tested, measured and evaluated performance of students.
- Monitored intellectual and moral development of students.
Education
Master of Business Administration -
university of zambia
lusaka12.2021
Bachelor of Arts - Human Resource Management
university of malawi
Zomba10.2019
Master of Public Administration -
university of bolton
UK10.2016
Bachelor of Education -
university of Malawi
Zomba10.2011
Skills
- Policy development and enforcement
- Human resource management
- Strategic leadership and planning
- Good report writing and presentation
- Project management skills
- High level of integrity
- Excellent interpersonal and communication skills
- Problem-solving and analytical skills
- Poised under pressure
- Attention to Detail
Hobbies and Interests
- Travelling
- Reading
- Watching Television
References
- Howard Masamba, Finance and Administration Director, Lilongwe Handling Company, P.O. Box 89, Lilongwe, Malawi, +265 999 586 699, hmasamba@lihaco.net
- Charles Chimpeni, Technical and Membership Services Director, ICAM, P.O. Box 1, Blantyre, Malawi, +265 888 893 509 / +265 999 893 509, Charles.chimpeni@icam.mw
- Bertha Misomali, Head of Finance and Administration, Continental Asset Management, P.O. Box 1444, Blantyre, Malawi, +265 999 932 296 / 888 988 790, berthmago@yahoo.com
Affiliations
- Travelling to visit new places
- Reading self-development articles
- Watching Television
Timeline
Acting Operations Director and Station Manager
Lilongwe Handling Company
12.2021 - Current
Examinations Administration Manager
Institute of Chartered Accountants in Malawi (ICAM)
09.2018 - 11.2021
Human Resource & Administration Officer
ICAM
09.2016 - 08.2018
Administration Officer
Catholic University of Malawi
04.2013 - 07.2016
Secondary School Teacher
Ministry of Education
04.2012 - 03.2013
Master of Business Administration -
university of zambia
Bachelor of Arts - Human Resource Management
university of malawi
Master of Public Administration -
university of bolton
Bachelor of Education -
university of Malawi
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