MAYAMIKO KAMANGA
Blantyre
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
PLATFORM SPECIALIST
UTS Africa Limited
08.2021 - 11.2023
- Manage Microsoft 365 user accounts in Azure Active Directory admin portal
- Microsoft 365 installation and setup, and account creation and Multi factor authentication setup
- Installation, configuration and troubleshooting computer hardware, software and operating systems
- Smooth execution of all solutions running within company
- Collaborated with external partners to deliver services within quality, timeframe and budget targets
- Improved specialism expertise through regular training and development
- Supervising implementation of solutions/platforms
- Ensuring solutions deployed by Engineers meets user's requirements and conduct User Acceptance Test and sign off all projects
- Advised on emerging technological advancements for enhanced business capabilities.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
OFFICER, INFRASTRUCTURE SUPPORT
Standard Bank Plc
07.2019 - 03.2020
- End user administration - password resets for system access and unlocking user
- Ensuring workstations are configured in line with standards and usage is compliant with policies
- Ensuring optimal operation of workstations, printers, peripherals, and networking devices
- Resolving technical problems with local area network cabling
- Incident/fault and request management - receiving, prioritizing, and acting on help desk incidents and requests
- Responding to queries and issues related to IT, providing guidance through problem solving processes
- Used ticketing systems to effectively prioritize end-user issues, minimizing equipment downtime
- Provided timely and professional support across hardware and software issues for over 100 end users
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilized operational teams
- Responded to incidents on-site, providing precise time estimations and managing customer expectations
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate
- Reported incidents, risks and hazards by following set procedures
- Provided remote support for product functionality, maintenance and troubleshooting
- Provided technical support throughout development phases of new products.
IT TECHNICIAN
SATCOM Malawi
03.2019 - 07.2019
- SAT IPTV and CCTV camera installation
- Maintained optimum levels of IT support to 15 staff across 2 sites
- Coordinated and executed routine hardware upgrades
- Prioritized ticket queue, closing interactions and logging requests upon query resolution
- Escalated appropriate issues to senior technicians, relaying relevant information in handovers
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - Information Technology
University of Malawi, The Polytechnic
Blantyre, Malawi06.2019
Malawi School Certificate of Education (MSCE) -
Blantyre Secondary School
Blantyre, Malawi12.2012
Skills
- Activity Planning
- Staff Education and Training
- Hardware Upgrades
- Customer Service Expert
- Application Support
- Desktop Support
- Customer Relations
- Database Management
- Network Troubleshooting
- Hardware Diagnosis
- Troubleshooting Proficiency
- System Installations
- Technical Issues Analysis
- Quality Assurance
Nationality
Malawian
References
- Mr. John Tambala, Infrastructure Specialist, UTS Africa Limited, P.O. Box 1512, Blantyre, Malawi, +265 995 829 721/ +265 884 355 640, John.Tambala@uts-africa.com
- Mr. Alvin Alfonso, Head of Information Technology, Standard Bank Malawi, Africa Unity Avenue, Capital City, Lilongwe, Malawi, +265 999 954 301/ +265 888 811 122, Alvin.Alfonso@standardbank.co.mw
- Mr. Anthony Osman, Director, SATCOM Malawi, P.O Box 32000, Chichiri, Blantyre, Malawi, +265 999 910 100/ +265 888 910 100, tony@satcom-mw.com
Hobbies and Interests
- Art
- Photography
- Baking
- Languages
Languages
Chichewa
Native language
English
Advanced
C1
Timeline
PLATFORM SPECIALIST
UTS Africa Limited
08.2021 - 11.2023
OFFICER, INFRASTRUCTURE SUPPORT
Standard Bank Plc
07.2019 - 03.2020
IT TECHNICIAN
SATCOM Malawi
03.2019 - 07.2019
Bachelor of Science - Information Technology
University of Malawi, The Polytechnic
Malawi School Certificate of Education (MSCE) -
Blantyre Secondary School
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