Lusekelo Daniel Mwagomba
St Andrew's International High School - P/Bag 211 - Blantyre Malawi,BL
Summary
Versatile IT professional with comprehensive experience in managing diverse teams and deploying technology solutions to drive business operations. Known for strategic problem solving, adept at systems management, and skilled in cloud-based systems integration. Leveraged technical expertise to streamline processes, enhance system efficiency, and improve data security in previous positions. Ready to contribute to a dynamic team and make a positive change and drive team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ICT Manager
St Andrew's International High School
Blantyre - Malawi
09.2016 - Current
- Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Created detailed documentation for software, hardware, and network configurations.
- Conducted research to identify new technologies that could improve operations.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Established security protocols to protect data from unauthorized access or modification.
- Assessed current infrastructure capabilities against future requirements.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
- Recruited, trained and supervised IT department staff.
- Provided company users with tech support for IT problems and account maintenance.
- Managed backup, user account and helpdesk systems.
- Procured IT resources for strategic and operational computing requirements.
- Met with users, vendors and technicians to determine computing requirements.
- Controlled operational IT budget and expenditures within department parameters.
Network Manager
St Andrew's International High School
Blantyre
09.2012 - 08.2016
- Designed and maintaining Whole School Network infrastructure and supporting all users.
- Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
- Monitored performance of LAN and WAN and identified potential problems.
- Installed and configured servers for various applications such as email, web hosting, file sharing.
- Implemented backup procedures to ensure data availability in case of system failure or disaster recovery scenarios.
- Provided technical support to users on network-related issues.
- Managed user accounts on active directory and other authentication systems.
- Created detailed documentation for the entire network architecture and configurations.
- Optimized existing networks by replacing outdated hardware components with newer ones.
- Analyzed traffic patterns on the network using tools such as Wireshark and Snort IDS and IPS.
- Deployed VoIP solutions across multiple sites for better communication between employees.
- Researched emerging technologies related to networking and provided recommendations accordingly.
- Trained end users about best practices related to security while accessing corporate networks.
- Monitored network performance to determine adjustments needed.
- Maintained inventory of parts for emergency repairs.
- Installed security software to protect networks.
- Configured, monitored and maintained email applications or virus protection software.
- Coordinated with vendors and company personnel to facilitate purchases.
- Implemented and provided technical support for voice services and equipment.
- Submitted recommendations regarding infrastructure overhauls.
- Spearheaded server infrastructure development, quality control, staging and production operations.
- Designed, configured and tested computer hardware and operating system software.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Performed data backups and disaster recovery operations.
Senior Systems Administrator
St Andrew's International High School
Blantyre
09.2006 - 08.2015
- Installed, configured, maintained, and administered multiple operating systems, including Windows Server 2000, 2003, 2008, 2012, 2016, Linux Ubuntu, and Red Hat Enterprise.
- Installed and maintained the school's emailing systems - Exchange 2003 and 2008.
- Installed and maintaining the school's MIS - SIMS.net and SQL 2000, 2005, 2008, and 2012.
- Developed and implemented system security policies, procedures and standards for the organization.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Managed user accounts in AD ensuring users have appropriate access rights.
- Provided technical support to end-users across the organization with IT related issues and queries.
- Deployed software updates on all servers using WSUS server.
- Performed daily backup operations using Symantec Backup Exec 2012 R2 software.
- Created virtual machines using VMWare ESXi 5.5 hypervisor platform for testing purposes.
- Maintained hardware inventory of all physical assets in the data center.
- Upgraded existing hardware components when necessary to improve system efficiency.
- Assisted with disaster recovery efforts during outages or other unplanned events.
- Participated in projects related to new infrastructure implementations or migrations from legacy platforms.
- Conducted regular maintenance activities on servers such as patching or cleaning up disk space usage.
- Trained and directed users on correct use of software and hardware within systems.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Provided appropriate permissions to users for accessing schools' network shared drives and files
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Installed firewalls and antivirus software to improve cybersecurity.
- Decreased spam with firewall filtering and real-time spam black lists for incoming emails.
- Built new file servers, domain controllers to maximize web hosting, terminal servers, and domain control performance.
- Designed, configured and tested computer hardware and operating system software.
IT Systems Administrator
St Andrew's International High School
Blantyre
08.2002 - 09.2005
- Installed and configured operating systems, software applications, and system management tools.
- Provided technical support to users regarding hardware, software, and networking issues.
- Performed routine maintenance on servers to ensure optimal performance of the IT infrastructure.
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Managed storage devices, such as RAID arrays, SANs, and NASs. For optimal utilization of resources.
- Deployed virtual machines using VMware.
- Configured switches, routers, and wireless access points. According to best practices guidelines.
- Maintained an inventory of all IT assets including hardware and software licenses.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Installed firewalls and antivirus software to improve cybersecurity.
- Installed security software to protect networks.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
ICT Classroom Teacher
St Andrew's International School
Blantyre
08.2002 - 08.2005
- Developed lesson plans according to SoW and course materials to teach ICT-related topics, such as hardware and software, computer programming, software applications, and web development.
- Created internal assessment tests to evaluate student progress in IT courses.
- Maintained accurate records of student grades, attendance, and other relevant information.
- Supervised laboratory sessions for hands-on training in various aspects of computer usage.
- Monitored student performance during exams and provided feedback when necessary.
- Provided technical support to staff members having difficulty using computers or other digital devices.
- Participated in professional development seminars focused on improving instructional methods used in teaching IT courses.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Participated in on-campus activities to support students outside of classroom.
ICT Teacher & IT Administrator
Our Lady of Wisdom Secondary School
Blantyre
01.2000 - 08.2002
- Developed and implemented ICT lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Utilized technology-based learning tools to enhance classroom instruction.
- Supervised after school activities such as clubs or sports teams.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Graded projects, exams and assignments to track student progression.
- Training and assisting fellow teachers with basic ICT skills development.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Installed, configured, and maintained Schools IT hardware, such as servers, computers, and printers.
- Maintained the school's network infrastructure, including routers, switches, firewalls, and wireless access points.
- Provided technical support for users with complex IT issues.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Designed and implemented the school's account systems and procedures, including payroll. Fully automated the accounts system and trained account staff to use computers.
- Spearheaded automation of several system administration functions, reducing manual workflows and other administration procedures. Trained administration staff to using computers.
- Maintained inventory of Schools' hardware and software.
Education
Bachelor of Science - Computing, BSc Hons
University of Greenwich
London - UK10-2021
Level 5 - Diploma in Computing - Information Technology
NACIT
Blantyre07-2018
Level 7 - Postgraduate Diploma in Strategic Business IT - Business Information Technology
CBET College (Computer & Business Education)
Blantyre10-2014
International Advanced Diploma in Computer Studies - Information Technology
NACIT
Blantyre01-2010
Advanced Diploma in Information Processing - Information Technology
The Malawi Polytechnic
Blantyre10-2002
Skills
- Team Collaboration and Information confidentiality
- Risk mitigation planning
- Documentation Management and reporting
- Budget Administration and Control
- Project Management and Leadership
- Software licenses and patches
- Equipment procurement and Infrastructure Planning
- Security Planning
- Microsoft 365 / Office 365
- Windows 2000 Server / Windows Server 2000/2003/2008/2012/2016/2019/2022
- Exchange Server 2003/2007/2010/2013
- Windows 98/2000/XP/XP Pro/Win 7/Win 8/ Win 10/ Win 11
Accomplishments
- Team Leader - Implemented the Schools online learning platform within a short period of time during school closure - Covid Period - Work and Learn from home
Certification
- 2017: MCSA 2012 - Microsoft MCSA Server 2012 Certificate - (Torque IT South Africa)
- 2017: NE - 20341 - Core Solutions of Microsoft Exchange Server 2013 - Certificate (Torque IT South Africa)
- 2017: NE - 20341 - Advanced Solutions of Microsoft Exchange Server 2013 - Certificate (Torque IT South Africa)
- 2103: Certified Fibre Optic Technician CFOT - Certificate (African E-Development Training Centre - Kenya)
- 2013: IPv6 Migration Workshop - AFRINIC
- 2010: Advanced Certificate in Computer Engineering and Networking (C-DAC Mohali - India)
- 2010: MCITP / CompTIA Network+/ CCNA (C-DAC - Mohali - India)
- 2003: MCSE Windows Sever 2003 (C-DAC Mohali - India)
Affiliations
- Keeping fit - Running/Walking, Cycling, Watching and playing football / Basketball
- Gardening, Home renovations ideas and paining
- Cooking and Baking
- Traveling/Exploring new places and Photography
Timeline
ICT Manager
St Andrew's International High School
09.2016 - Current
Network Manager
St Andrew's International High School
09.2012 - 08.2016
Senior Systems Administrator
St Andrew's International High School
09.2006 - 08.2015
IT Systems Administrator
St Andrew's International High School
08.2002 - 09.2005
ICT Classroom Teacher
St Andrew's International School
08.2002 - 08.2005
ICT Teacher & IT Administrator
Our Lady of Wisdom Secondary School
01.2000 - 08.2002
Bachelor of Science - Computing, BSc Hons
University of Greenwich
Level 5 - Diploma in Computing - Information Technology
NACIT
Level 7 - Postgraduate Diploma in Strategic Business IT - Business Information Technology
CBET College (Computer & Business Education)
International Advanced Diploma in Computer Studies - Information Technology
NACIT
Advanced Diploma in Information Processing - Information Technology
The Malawi Polytechnic
Similar Profiles
Alicia WangAlicia Wang
Sunday School Teacher at St Andrew's Presbyterian International ChurchSunday School Teacher at St Andrew's Presbyterian International Church
THOMAS L. HILL IITHOMAS L. HILL II
Head Basketball Coach-Boys Basketball Prg. Dir. at St. Andrew's Episcopal SchoolHead Basketball Coach-Boys Basketball Prg. Dir. at St. Andrew's Episcopal School
Samah HasniSamah Hasni
Activity leader at St Andrew's College Language School LtdActivity leader at St Andrew's College Language School Ltd