LUMBANI MUNTHALI
Blantyre,CHILOMONI
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Teller
Thyolo Teachers Sacco
02.2018 - Current
- Compiling monthly and weekly returns
- Maintained in-depth knowledge of sacco's products and services to provide appropriate recommendations to customers.
- Processed applications for new accounts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
Enumerator
Unified Beneficiary Registry Malawi
12.2022 - 02.2023
- Walked door to door and collected demographic information.
- Drafted thorough and accurate reports, case summaries and work records.
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
Customer /Sales Consultant
FDH Bank
06.2016 - 10.2016
- Managing Dormancy accounts rate
- Cross selling of products (Marketing)
- Responded to customer calls and emails to answer questions about products and services.
- Emphasized product specifications to meet customer needs.
- Maintained and managed customer files and databases.
- Compiling Call Centre reports
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
HEAD TELLER
FDH Bank
12.2011 - 06.2016
- Supervising Teller liquidity positions
- Monitored and verified suspicious activity on customer accounts.
- Arrangement for RBM Deposit and withdraw in liaison with Branch Administrator
- Balancing of counter transaction to ascertain closing cash figures
- Custodian of the Cash Registers for both Local and Foreign currencies and Strong Room keys
- To promote Branch team work and commitment to duties
- Portraying professional image of face to face and telephonically to customers
- Assisting the Branch Administrator in monitoring the Branch business.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Identified potential needs through observation, questioning, and listening.
- Introduced customers to other bank team members to help meet financial needs.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Assistant Training Officer
FDH Bank
05.2013 - 03.2015
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Identified training needs and planned classes accordingly.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Analyzed and evaluated training effectiveness and program outcomes.
Bank Teller
NBS Bank
11.2010 - 12.2011
- Preparing bank statement for customers and many more
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Preparing loans for customers
- Receiving Road traffic charge deposits through the bank
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Accounts and Administrative Assistant
Fletcher & Evance Consulting Group
01.2008 - 10.2009
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Certificate in Accounting -
Malawi Collage of Accountancy
Blantyre01.2008
Malawi School Certificate of Education -
H.H.I Seconday School
Blantyre12.2006
Intermediate Diploma in Accounting -
Malawi Collage of Accountancy
Blantyre, Malawi12.2009
Skills
- Excellent Communication Skills
- Excellent Time Management Skills
- Banking
- Customer Loan Processing
- Credit Management
- Strong Sense of Banking Ethics
- Product and Service Sales
- Teller Transactions
- Account Management
Languages
Chewa
Native language
English
Advanced
C1
Tumbuka
Advanced
C1
Timeline
Enumerator
Unified Beneficiary Registry Malawi
12.2022 - 02.2023
Teller
Thyolo Teachers Sacco
02.2018 - Current
Customer /Sales Consultant
FDH Bank
06.2016 - 10.2016
Assistant Training Officer
FDH Bank
05.2013 - 03.2015
HEAD TELLER
FDH Bank
12.2011 - 06.2016
Bank Teller
NBS Bank
11.2010 - 12.2011
Accounts and Administrative Assistant
Fletcher & Evance Consulting Group
01.2008 - 10.2009
Certificate in Accounting -
Malawi Collage of Accountancy
Malawi School Certificate of Education -
H.H.I Seconday School
Intermediate Diploma in Accounting -
Malawi Collage of Accountancy
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