Lissa Mwase
Lilongwe
Summary
Highly skilled professional with a strong background in hospitality management and customer service. Demonstrates exceptional communication and interpersonal skills, coupled with leadership experience as a class president at the Malawi Institute of Tourism for three years. Proficient in computer skills, effective time management, and problem-solving abilities. Known for adaptability, active listening, and the ability to multitask efficiently. A fast learner committed to delivering outstanding service and continuously improving operational processes.
Overview
4
4
years of professional experience
Work History
Waitron / Hostess
Umodzi Holdings Limited (president hotel)
10.2022 - Current
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
- Maintained a clean entrance area, creating an inviting atmosphere.
- Provided excellent customer service to ensure repeat business.
- Assisted in setting up and clearing tables for improved dining experience.
- Collaborated with the serving staff to streamline service delivery.
- Handled customer queries and complaints, ensuring satisfaction.
- Updated table status on restaurant management software for accurate tracking.
Housekeeper
Umodzi Holdings Limited (president Hotel)
08.2022 - 10.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Chef
Blue Zebra island Lodge
07.2021 - 12.2021
- Improved customer satisfaction by creating innovative and appetising menu items.
- Streamlined kitchen operations for enhanced efficiency.
- Enhanced team productivity with effective delegation of tasks.
- Reduced food waste to improve profitability.
Receptionist
Alendo Hotel
06.2020 - 12.2020
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Assisted with administrative tasks, improving overall functionality of the office.
Education
Bachelor of Business Administration - Business Administration
University of Lilongwe
08-2026
Diploma of Higher Education - Hospitality management
Malawi Institute of Tourism
Skills
- Good communication and interpersonal skill
- Leadership skills obtained from being a class president at Malawi Institute of Tourism for 3years
- Computer skills
- Customer service
- Effective time management
- Hospitality management
- Fast learner
- Ability to multitask
- Adaptability
- Active listening
- Problem solving and Critical thinking
References
The head of Hospitality Management
Mr Isaac Mponda
+265 881 327 334
Malawi institute of Tourism
Mr Luna
+265 881 810 300 or +265 998 158 433
The CEO of Umodzi holdings Limited
Mr Steve Lwanda
+265 990 343 173 or +265 884 363 639
steve@umodzipark.co.mw or steve@Lwanda.biz
The Dean of students of Lilongwe University
Mr Bob Mkandawire
+265 999 263 126
The deputy headteacher
Mwatibu CDSS
Ms Eoucen Sheena Banda
+265 999 646 099
Timeline
Waitron / Hostess
Umodzi Holdings Limited (president hotel)
10.2022 - Current
Housekeeper
Umodzi Holdings Limited (president Hotel)
08.2022 - 10.2022
Chef
Blue Zebra island Lodge
07.2021 - 12.2021
Receptionist
Alendo Hotel
06.2020 - 12.2020
Diploma of Higher Education - Hospitality management
Malawi Institute of Tourism
Bachelor of Business Administration - Business Administration
University of Lilongwe
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