Microsoft Office
King Mbiri
Certified Financial Analyst
Blantyre,South
Summary
A result oriented professional with 4+ years’ experience in Personal and Business Banking, Sales and Marketing. Also, a Certified Financial Analyst after completing the Financial Modelling and Valuation Analyst- FMVA program under Corporate Finance Institute- CFI. This program has acquainted with skills including application of accounting principles and practices (debits, credits, building financial statements) Mastering the most common financial analysis techniques (ratios and benchmarking). Creating financial models from scratch (three statement model, DCF model and M&A model).
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Onsite Teller-MRA BT Port
FDH Bank PLC
Blantyre, MW
02.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
- Supported office business development and customer service.
- Led team of 2 members while providing exceptional customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Bank Teller
FDH Bank PLC
Mzuzu, MW
12.2018 - 01.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Placed orders for customer checks and verified starting numbers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Bank Clerk
FDH Bank PLC
Mzuzu, MW
02.2018 - 12.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Educated customers on use of banking website and mobile apps.
Accounts Payable Clerk
BNC PACKAGING LIMITED
Blantyre , Malawi
03.2017 - 07.2017
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
Certificate - Business Intelligence And Data Analyst
Corporate Finance Institute
Online 11.2022 - Current
Google Data Analytics Professional Certificate - Data Analysis
Coursera
Online 08.2022 - Current
Certificate - Financial Modelling And Valuation Analyst
Corporate Finance Institute
Online 09.2022 - 11.2022
Diploma - Accounting
PACT College
Blantyre, Malawi 07.2015 - 12.2016
Certificate - Accounting
The Malawi Polytechnic (CEC)
Blantyre, Malawi 07.2013 - 06.2014
High School Diploma -
Mulunguzi CDSS
Blantyre, Malawi 01.2005 - 09.2008
Skills
Account management
Sales expertise
Complaint resolution
Cash Handling
Client Service
Teamwork and Collaboration
Good Telephone Etiquette
Suspense Reconciliation
Cashiering
People Management
Advanced financial analysis
Business Valuation
Financial Budgets and Forecasts
Scenario and Sensitivity Analysis
FP&A monthly cashflow modeling
Software
Temenos T24
Asycuda World
Referees
Onsite Collection Manager
FDH Bank PLC
Chinthemwa Chavula
Cell: 099 975 4956
Email: CChavula@fdh.co.mw
The Branch Manager, Limbe Service Center
FDH Bank PLC
Charles Kalindekafe
Cell: 099 558 0060
Email: CKalindekafe@fdh.co.mw
The Branch Administrator, Mzuzu Branch
FDH Bank PLC
Charles Sabola
Cell: 099 955 0551
Email: CSabola@fdh.co.mw
Timeline
Certificate - Business Intelligence And Data Analyst
Corporate Finance Institute
11.2022 - Current
Certificate - Financial Modelling And Valuation Analyst
Corporate Finance Institute
09.2022 - 11.2022
Google Data Analytics Professional Certificate - Data Analysis
Coursera
08.2022 - Current
Onsite Teller-MRA BT Port
FDH Bank PLC
02.2021 - Current
Bank Teller
FDH Bank PLC
12.2018 - 01.2021
Bank Clerk
FDH Bank PLC
02.2018 - 12.2018
Accounts Payable Clerk
BNC PACKAGING LIMITED
03.2017 - 07.2017
Diploma - Accounting
PACT College
07.2015 - 12.2016
Certificate - Accounting
The Malawi Polytechnic (CEC)
07.2013 - 06.2014
High School Diploma -
Mulunguzi CDSS
01.2005 - 09.2008