Juliet Chizimbi
Lilongwe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Airtel Malawi
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Accounts Assistant
Business Solutions
01.2020 - 01.2023
- Preparing invoices and batch payments, Processing and reconciling various payments, Preparing payment vouchers and writing cheques, Preparing bank reconciliations, Maintaining and updating finance records and documents.
Assistance Branch Manager
Farmers Organization Limited
01.2015 - 01.2017
- Managed branch sales, customer service, finances and recordkeeping
- Worked directly with customers and associates to handle internal and external complaints
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Reconciling all payments made against the approved purchase requisitions Resolve customer complaints to maintain high level of satisfaction.
Sales Clerk
Farmers Organization Limited
01.2012 - 01.2015
- Receiving all goods and services ordered, Monitoring deliveries by checking merchandise against invoice paperwork and notifying the supervisor of any discrepancies
- Complete regular cycle counts and inventory audits
- Opened and closed store by balancing cash registers and receipts
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Skills
- Juliet Chizimbi has knowledge and skills in Entrepreneurship, Quantitative Method, Project Management, Finance, Accounting, Banking, Economics and Communication In addition to that, Juliet Chizimbi is a well disciplined, focused and self-motivated with strong planning and organizational skills, mentoring skills, leadership skills, report writing skills, good interpersonal and communication skills and able to work under pressure and minimum supervision Furthermore, Juliet Chizimbi is a team player, logical thinker, able to learn, adapt and promote new ethical standards while maintaining high levels of integrity and professionalism
Languages
English and Chichewa
Additional Skills And Competencies
- Trustworthy
- Integrity
- Hardworking and result oriented
- Proficiency in the use of computer; Word Processing and PowerPoint and Excel.
- Self-motivated, highly effective team building, negotiation, communication and leadership skills.
- Excellent skills in planning and management of projects activities
- Team building, leadership skills and innovative
- Excellent interpersonal and communication skills – both oral and writing and presentation assignments
- Sound knowledge and experience in project development and implementation.
- Excellent oral and written communication skills –fluent in Chichewa and English.
- Flexible, adaptable, result oriented and able to work under pressure.
- Team player
Academic Qualification
Malawi School Certificate of Education (MSCE) at Phwezi Girls Secondary School
Traceable Referees
- Mr. Hastings Chaweda Mhango, Farmers Organization Limited, Post Office Box 1916, Blantyre, +265 999 104 895
- Mr. Steven Chizimbi, Summit Consulting Group, Post Office Box 30771, Lilongwe 3, +265 888 852 557
- Mrs. Lucy Chifundo Mbewe, Business Solutions 365, P. O Box 31900, Blantyre, +265 888 30 89 99
Summary Of Work Experience And Qualifications
Juliet Chizimbi is a dedicated, professional and an experienced Finance and Accounting Officer who is working with Business Solutions as an Accounts Assistant, has also worked with Farmers Organization Limited as assistant branch manager and a sales clerk. Juliet Chizimbi holds Bachelor’s Degree in Accountancy (BAC) at Exploits University, PAEC Technician (Diploma) at PACT, Certificate in Accounting (PAEC) at Lilongwe Technical College and Malawi School Certificate of Education from Phwezi Girls Secondary School.
Personal Information
- Date of Birth: 09/12/84
- Gender: Female
- Nationality: Malawian
- Marital Status: Married
- Religion: Christianity
Hobbies and Interests
- Reading the Bible
- Chatting and making friends.
Timeline
Customer Service Representative
Airtel Malawi
10.2023 - Current
Accounts Assistant
Business Solutions
01.2020 - 01.2023
Assistance Branch Manager
Farmers Organization Limited
01.2015 - 01.2017
Sales Clerk
Farmers Organization Limited
01.2012 - 01.2015
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