Joshua D.B Mchenga
Blantyre
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Standard Bank Malawi - Ginnery Conner Branch
01.2021 - Current
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- understanding and managing the risks associated with handing out and control of chequebooks, transaction
cards, customer statements, forex applications, CIMS transactions and personal cheques. - Handling customer inquiries and suggestions courteously and professionally.
- Maintaining a high level of integrity and ethical standards.
- Responding to customer requests for products, services, and company information.
- Updating account information to maintain customer records.
Sales Acquisition Support
Madison Holdings (Standard Bank Malawi)
04.2019 - 12.2020
- Account Opening process (Personal and Business Account) Account Management (Activating, unfreezing, CIF editing, etc.) Data Store Super-User (Publishing) KYC operations i.e
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Updating accounts, scanning and indexing application forms, Id’s, and other relevant documents
- Customer acquisition through Outbound sales.
Field Supervisor
National Statistics Office
08.2018 - 09.2018
- Malawi Population and Housing Census
- Monitoring Numerators Sending Census Data to Control Center Supervisors Helping Numerators in conducting Computer Assisted Personal Interview (CAPI) using tablet devices.
- Evaluated performance and progress, and made proactive adjustments.
- Mentored team members in best practices to increase work results.
Education
BSc (Hons) COMPUTING - Computer Programming
National College of Technology
Blantyre07.2026
ADVANCED DIPLOMA - Information And Communications Technology
Lilongwe Technical College
Lilongwe02.2020
MALAWI SCHOOL CERTIFICATE OF EDUCATION -
Athens 3 Private Secondary School
Lilongwe07.2015
Skills
- Computer literate
- Stress Tolerance
- Creative Solutions
- Technical Expertise
- Word Processing
- Proofreading
- Problem-Solving Ability
- Customer Acquisition
- Customer Experience Control
- Managing Multiple Tasks
- Active Listening
Hobbies
Reading, Driving/Travelling, Playing/Watching Football, Watching Movies, playing
Keyboard/Piano, Playing Chess.
Timeline
Customer Service Consultant
Standard Bank Malawi - Ginnery Conner Branch
01.2021 - Current
Sales Acquisition Support
Madison Holdings (Standard Bank Malawi)
04.2019 - 12.2020
Field Supervisor
National Statistics Office
08.2018 - 09.2018
BSc (Hons) COMPUTING - Computer Programming
National College of Technology
ADVANCED DIPLOMA - Information And Communications Technology
Lilongwe Technical College
MALAWI SCHOOL CERTIFICATE OF EDUCATION -
Athens 3 Private Secondary School
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