Jonam Muluma
Zomba
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Insightful marketer with experience devising and implementing marketing campaigns. Built deep understanding of target audience and competitors to develop effective marketing messaging. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales and Marketing Manager
Luwawa Forest Lodge
03.2023 - Current
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Handling booking and reservations of guests in the lodge
- Social media marketing on the lodge’s official social media platforms
- Manage and coordinate marketing and creative work for publicity
- Assisting promotional activities to attract funds from donors at Luwawa Environmental Trust.
Assistant Manager
Luwawa Forest Lodge
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Tourism
Mzuzu University
Mzuzu, Malawi09.2023
Certificate: Financial Modeling And Valuation
Corporate Finance Institute
Online09.2022
Certificate: Tourism And Travel (short Course)
Oxford Homestudy Centre
Online08.2022
Certificate: Opioid Management Practices
Axis Medical Education Inc
Online01.2022
MSCE
Marist Secondary School
Malawi08.2017
Skills
- Marketing Planning
- Brand Messaging
- Sales Presentation
- Reservation Management
- Sales Records Management
- Consumer Segmentation
- Business Development
- Spoken Basic French
Certification
- CFI - Certified Financial Analyst
Travelling, Hiking and Playing Musical instruments
I'm a passionate traveler, exploring diverse cultures and landscapes, and finding inspiration in every journey. Hiking is my escape into nature's embrace, where I seek solace and adventure on scenic trails. Additionally, I'm a music enthusiast, harmonizing melodies with my favorite instruments, creating a symphony of emotions.
Timeline
Sales and Marketing Manager
Luwawa Forest Lodge
03.2023 - Current
Assistant Manager
Luwawa Forest Lodge
03.2023 - Current
Bachelor of Science - Tourism
Mzuzu University
Certificate: Financial Modeling And Valuation
Corporate Finance Institute
Certificate: Tourism And Travel (short Course)
Oxford Homestudy Centre
Certificate: Opioid Management Practices
Axis Medical Education Inc
MSCE
Marist Secondary School
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