Johnny Alejandro Symon
Lilongwe,Malawi
Summary
Social entrepreneur and dynamic leader with a proven track record at Five Stars Travel, excelling in strategic planning and innovative marketing. Skilled in data analysis and effective communication, I foster partnerships that drive business growth and enhance customer engagement. Committed to developing creative solutions, I leverage strong project management abilities to achieve organizational goals. I work with a cause to change my community and reduce poverty by providing educational materials to needy students and schools, as well as helping poor single mothers with basic needs. I am aiming to change the lives of people through Five Stars Travel's profits.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Jacob Events
Event Organizer
Lilongwe, Malawi
03.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoting high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Community Service Volunteer
Wendy Harawa Foundation
Lilongwe, Malawi
02.2023 - Current
- Organized community outreach events to engage local residents and promote services.
- Assisted in creating educational materials for community awareness programs.
- Promoted fundraising efforts through social media channels to support community programs.
- Provided assistance to clients in need of food, clothing and other resources.
- Assisted with fundraising efforts for various charities.
Chief Executive Officer (Founder)
Five Stars Travel (Social-Enterprise)
Lilongwe, Malawi
08.2020 - Current
- Directing strategic planning initiatives to enhance overall business growth.
- Fostering partnerships with key industry stakeholders to expand service offerings.
- Implementing innovative marketing strategies to increase brand visibility and customer engagement.
- Monitoring industry trends to identify opportunities for competitive advantage.
- Oversee all aspects of financial management, including budgeting and forecasting.
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Developing creative solutions for complex problems facing the organization.
Research Assistant (Part time)
Heifer Project International
Lilongwe, Malawi
03.2019 - Current
- Assisted in data collection and analysis for agricultural research projects.
- Coordinated workshops to educate farmers on sustainable practices and techniques.
- Developed training materials for community outreach programs focused on livestock management.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Operated a variety of machinery and tools safely and efficiently.
- Collected data through surveys and questionnaires across various demographics.
- Verified accuracy of collected data through systematic checks and validations.
- Recorded responses accurately in data collection software for analysis.
- Coordinated logistics for field data collection activities with team members.
Travel Consultant
Africa Global Travel & Tours
Johannesburg, South Africa
05.2018 - 12.2019
- Coordinated travel itineraries for clients across diverse African destinations.
- Researched and recommended accommodations based on client preferences and budgets.
- Managed booking processes using travel management software and reservation systems.
- Provided expert advice on local customs, attractions, and travel safety in Africa.
- Assisted clients with visa applications and travel documentation requirements.
- Developed promotional materials highlighting unique travel packages offered by the agency.
- Communicated effectively with clients to address inquiries and resolve issues promptly.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Prepared itineraries to deliver travel arrangements to clients.
- Developed customized travel plans to meet customer needs and preferences.
Sales Executive Intern
Kambuku Safaris
Lilongwe, Malawi
10.2017 - 03.2018
- Assisted in developing sales presentations for potential clients.
- Conducted market research to identify new customer opportunities.
- Supported team in managing client relationships and communications.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Data Analytics
Data Academy
Lilongwe 09-2025
Associate of Arts - Information And Communication Technology
Travelport Malawi
Lilongwe03-2018
Associate of Arts - Tourism And Travel Management
Malawi Institute of Tourism
Blantyre, Malawi01-2017
Skills
- Data analysis
- Project management
- Effective communication
- Customer service
- Research skills
- Marketing strategies
- Account management
- Business management
- IT support
- Organizational management
- Business development
- Staff management
Languages
Chichewa
First Language
English
Upper Intermediate (B2)
B2
Certification
- Diploma in Travel and Tourism Management
- Certificate in STATA (Data analysis
Affiliations
- A member of Wendy Harawa Foundation (a charity organization based in Lilongwe)
Accomplishments
- Donates to schools and hospitals from the profits I make from my own businesses
Timeline
Jacob Events
Event Organizer
03.2023 - Current
Community Service Volunteer
Wendy Harawa Foundation
02.2023 - Current
Chief Executive Officer (Founder)
Five Stars Travel (Social-Enterprise)
08.2020 - Current
Research Assistant (Part time)
Heifer Project International
03.2019 - Current
Travel Consultant
Africa Global Travel & Tours
05.2018 - 12.2019
Sales Executive Intern
Kambuku Safaris
10.2017 - 03.2018
Associate of Arts - Data Analytics
Data Academy
Associate of Arts - Information And Communication Technology
Travelport Malawi
Associate of Arts - Tourism And Travel Management
Malawi Institute of Tourism
Similar Profiles
Lam Truc KimLam Truc Kim
Club Officer at Event OrganizerClub Officer at Event Organizer
PALLAVAJHULA LEELA VENKATA ABHIRAMPALLAVAJHULA LEELA VENKATA ABHIRAM
Cultivating AI and Machine Learning Expertise at Event OrganizerCultivating AI and Machine Learning Expertise at Event Organizer
Gabriel LimGabriel Lim
Entrepreneur at Event OrganizerEntrepreneur at Event Organizer
Gilford KadzakumanjaGilford Kadzakumanja
Financial Sector Specialist at Reserve bank of MalawiFinancial Sector Specialist at Reserve bank of Malawi
VICTORIA SNARA Ng`ambiVICTORIA SNARA Ng`ambi
Administrative Assistant at CP PropertiesAdministrative Assistant at CP Properties