Hencewell Lusayo Shora
Mzuzu
Summary
Hencewell Lusayo Shora is an efficient, organized individual, hardworking, dependable with absolute discretion, and excellent attention to detail. In addition to that, he is a well-disciplined, focused and self-motivated with strong planning and organizational skills, critical thinking, mathematical skills, customer management skills, good interpersonal and communication skills and able to work under pressure and minimum supervision. Furthermore, Hencewell Lusayo Shora is a team player, logical thinker and he is able to learn, adapt and promote new ethical standards while maintaining high levels of integrity and professionalism.
Overview
13
13
years of professional experience
Work History
Compliance Manager
Kwawala Castel Distributors
05.2024 - Current
- Reporting to: Managing Director
- Key Responsibilities:
- 1. Compliance Program Development and Implementation:
- Develop and maintain a comprehensive compliance program to ensure adherence to applicable laws, regulations, and industry standards.
- Create and update company policies and procedures to address regulatory requirements and best practices.
- Conduct risk assessments to identify potential compliance issues and implement appropriate mitigation strategies.
- 2. Regulatory Compliance:
- Monitor changes in relevant laws and regulations affecting the beer distribution industry and ensure the company remains compliant.
- Prepare and submit regulatory filings, reports, and documentation as required by government agencies and industry regulators.
- Maintain knowledge of and ensure compliance with federal, state, and local regulations related to alcohol distribution and sales.
- 3. Internal Audits and Monitoring:
- Conduct regular internal audits to assess compliance with company policies and regulatory requirements.
- Review and analyze operational practices and procedures to identify areas for improvement and ensure adherence to compliance standards.
- Prepare audit reports and recommend corrective actions to address any identified compliance issues.
- 4. Training and Education:
- Develop and deliver training programs for employees on compliance-related topics, including legal requirements, company policies, and ethical practices.
- Provide ongoing education and support to staff to ensure understanding and adherence to compliance standards.
- Address compliance-related questions and concerns from employees and provide guidance as needed.
- 5. Incident Management and Reporting:
- Investigate compliance-related incidents, including breaches and violations, and take appropriate corrective actions.
- Prepare detailed incident reports and collaborate with management to address and resolve compliance issues.
- Ensure timely and accurate reporting of compliance issues to senior management and relevant authorities.
- 6. Communication and Collaboration:
- Collaborate with various departments, including legal, finance, and operations, to ensure compliance integration across all business functions.
- Serve as the primary point of contact for regulatory agencies and external auditors regarding compliance matters.
- Promote a culture of compliance within the organization through effective communication and leadership.
Operations Manager
Kawiluwilu Savings Credit Savings Cooperatives
01.2018 - 04.2024
- Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the company
- Create a strong workforce by developing competent individuals in the Sacco operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
- Create and implement long term business plan to ensure continuity of business operations in the long run Preparing monthly reports and sending them to Reserve bank of Malawi through BSA.
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
- Collaborate with heads of other units to develop best practices for successful banking operations Delegate tasks to members of the operations team.
Sales & Marketing Officer
Kawiluwilu Savings Credit Savings Cooperatives
01.2016 - 01.2018
- Carry out customer survey and ensure customer service is up to the standard
- Implementing all marketing and business growth strategies
- Recruit new members to SACCO
- Coach and train all sales representatives that the targets are met
Loan Officer
Kawiluwilu Savings Credit Savings Cooperatives
02.2015 - 01.2016
- Maintain and update knowledge on all products and programs and provide efficient advocacy for all customers. Administer all mortgage loans and various specialized loan products.
- Conduct interviews for all applications and recommend modification to paperwork as per requirement.
- Assist to answer all loan services and customer phone calls.
- Resolve all issues and maintain knowledge on all loan servicing procedures.
- Manage all loan payment methods and prepare all loan submission documents.
- Manage all communication with internal departments to facilitate all loan processes.
- Collaborate with funding center and prepare all closing processes and maintain records of all department personnel.
- Monitor all loan applications and documents all underwriting processes. Evaluate all credit reports and enter all information for loan approval and manage resolution of all issues.
Sales Consultant
NBS Bank, City Centre Branch
01.2014 - 02.2015
- Marketing products and services
- Creating customer base Managing sales territory
- Meeting or exceeding the targeted areas
- Maintaining customer relationship
- Achieving targets.
Finance and Administrative Assistant
Akelo Investment
05.2013 - 01.2014
- Receiving cash from customers
- Banking
- Management of petty cash Bank reconciliation
- Preparations of cash sales/ reports; daily, weekly and monthly
- Stock management.
Education
Diploma - Banking & Finance
Skills
- Diligent and goal-focused
- Effective communication
- Critical thinking
- Organizational expertise
- Service excellence
References
- Victor, Charles Gondwe, Managing Director, +265 888 545 342, Kwawala Castel Distributors, P.O. Box 587, Mzuzu
- Joyce, Kayange, General Manager, +265 888 300 444, +265 1 320 431, Kawiluwilu Sacco, C/o Northern Region Water Board, Private Bag 94, Mzuzu
- Roosevelt, Nyirenda, Branch Service Manager, +265 888 62 25 49, +265 099 5420 753, NBS Bank of Malawi, Karonga Branch, Karonga
LANGUAGES
English, Chichewa, Tumbuka and Swahili
PERSONAL DETAILS
Date of Birth: 1989-08-14 Nationality: Malawian Marital Status: Married Driving License: C1
Timeline
Compliance Manager
Kwawala Castel Distributors
05.2024 - Current
Operations Manager
Kawiluwilu Savings Credit Savings Cooperatives
01.2018 - 04.2024
Sales & Marketing Officer
Kawiluwilu Savings Credit Savings Cooperatives
01.2016 - 01.2018
Loan Officer
Kawiluwilu Savings Credit Savings Cooperatives
02.2015 - 01.2016
Sales Consultant
NBS Bank, City Centre Branch
01.2014 - 02.2015
Finance and Administrative Assistant
Akelo Investment
05.2013 - 01.2014