GRACE NAMATUMBO MKWANDA
Lilongwe,LI
Summary
A hardworking, determined, self-motivated and well-organized young lady. I am well-disciplined, focused with good interpersonal and communication skills, able to work under pressure with minimum supervision, seeking to apply my capabilities in adding value to the business world in client relationship management through my technical and profession skills and to offer a service with efficiency and quality.
Overview
22
22
years of professional experience
Work History
Bank Teller
First Capital Bank Ltd
11.2017 - Current
- Accurate processing financial transactions including cash and cheque withdrawals upon confirming that all necessary documents are in proper form and are within authorized limits; make decisions and/or refer when questionable items are presented for cashing.
- Scrutinizing & receive cash and cheque deposits; make decisions and/or refer when questionable items are presented.
- Balancing cash drawer daily and verify cash being returned to the vault and ensuring that any shortages/overages are immediately reported, forms completed and Cash Analysis prepared when such occurs.
- Ensuring and managing the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: 'Identifying customers, reporting suspicions without disclosing to customers and safeguarding records.
- Processing of foreign currency transaction requests in line with the Reserve Bank guidelines.
- Providing high levels of customer delight in all capacities as a multi-skilled bank teller and by taking initiative in resolving complaints and handling tasks within given authority.
- Cross selling and up selling bank products by explaining to customers in detail about the products and services available to assist them in making a decision. This include advising the customer proper accounts to open according to their needs and business lines.
Bank Teller
Opportunity Bank Ltd
12.2013 - 10.2017
- Processing cash withdrawals upon confirming that all necessary documents are in proper form and are within authorized limits; make decisions and/or refer when questionable items are presented for cashing.
- Scrutinizing & receive cash and cheque deposits; make decisions and/or refer when questionable items are presented.
- Balancing cash drawer daily and verify cash being returned to the vault and ensuring that any shortages/overages are immediately reported, forms completed and Cash Analysis prepared when such occurs.
- Ensuring and managing the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: 'Identifying customers, reporting suspicions without disclosing to customers and safeguarding records.
- Processing of foreign currency transaction requests in line with the reserve bank guidelines.
- Providing high levels of customer delight in all capacities as a multi-skilled bank teller and by taking initiative in resolving complaints and handling tasks within given authority.
- Cross selling and up selling bank products by explaining to customers in detail about the products and services available to assist them in making a decision. This include advising the customer proper accounts to open according to their needs and business lines.
Senior Front-Line Agent
Fredex Financial Services
01.2006 - 12.2011
- Maintaining a high level of customer service by attending to customer queries and complaints pertaining to their transactions and resolving issues promptly.
- Efficient and secure management of cash handling process in maintaining financial integrity by updating and balancing up junior tellers' books on daily basis and general supervision on their operations including managing cash float.
- Taking daily balances from other branches and submitting them to the customer service center.
- Managing administrative issues which include preparations of requisitions, reconciling daily transactions, payment of bills, and maintaining petty cash.
- Ensure compliance with financial policies, procedures and regulatory requirements by filing and keeping the transaction customer records in an orderly manner in line with the laid down procedures.
Enumerator
Water For People
01.2004 - 12.2004
- Data collection and analysis summary to the immediate supervisor.
- Processing of primary data into reports to the immediate supervisor.
- Managing help desk in assistance of queries and any issues arising concerning the survey.
Education
Bachelor of Arts - Business Administration
Exploits University
LilongweDiploma - Business Administration
Mikolongwe Vocational Training
Malawi School Certificate of Education -
Eagles Foundation Secondary School
Skills
- Trustworthy
- Integrity
- Hardworking
- Numerical accuracy
- Interpersonal skills
- Communication skills
- Attention to detail
- Customer care excellency
- Team work
- Problem solving
- Analytical skills
- Time Management
- Computer literate
Accomplishments
- Worked in a busy office under Western Union (Fredex Financial Services) in Luton town - United Kingdom
- Certificate in Small and Medium Enterprises
- Treasurer of St. Columba CCAP Praise Team
- Treasurer of the Light gospel group
References
- Miriam Mwase, The Operations Manager, First Capital Bank, Private Bag 85, Lilongwe, 0888 767 302, miriam.mwase@firstcapital.co.mw
- Fatuma Chunga, The Operations Supervisor, First Capital Bank, Private Bag 85, Lilongwe, 0888 999 496, fatuma.chunga@firstcapitalbank.co.mw
- Mrs. Kate Harawa, Director of Influence and Scale, Water for People, Post office Box 1207, Blantyre, 0998 952 097, kharawa@waterforpeople.org
Skills And Competence
- Trustworthy, Integrity, Hardworking and numerical accuracy
- Interpersonal and Communication Skills both written and oral
- Strong attention to detail
- Customer care excellency
- Team work
- Problem solving and analytical skills
- Time Management
- Computer literate
Timeline
Bank Teller
First Capital Bank Ltd
11.2017 - Current
Bank Teller
Opportunity Bank Ltd
12.2013 - 10.2017
Senior Front-Line Agent
Fredex Financial Services
01.2006 - 12.2011
Enumerator
Water For People
01.2004 - 12.2004
Bachelor of Arts - Business Administration
Exploits University
Diploma - Business Administration
Mikolongwe Vocational Training
Malawi School Certificate of Education -
Eagles Foundation Secondary School