Gilford Kadzakumanja

• Streamlined product delivery by coordinating relationships with financial institutions, i.e. development finance institutions, commercial banks, microfinance institutions and SACCOs.
• Utilized complex datasets to assess the eligibility of financial institutions (e.g. Microfinance Institutions) to access wholesale funds for on-lending to micro, small and medium enterprise customers.
• Conducted team meetings to cultivate a cooperative work atmosphere.
• Pursued continuous professional development to stay abreast of industry trends.
• Trained participating financial institutions on Credit Analysis and Portfolio Management Analysis.

• CO-formulation of Strategic and Business Plans'
• Implemented new technologies that improved operational efficiency across departments.
• Managed crisis situations effectively, ensuring business continuity.
• Authorship and enforcement of operating procedures.
• Oversaw Business Development.
• Formulated Retail Banking Plans and assessments kits - loan and deposit products creation and administration to individuals and small businesses.
• Introduced and administered the Balanced Scorecard Performance Management System.
• Supervised the operations division.

• Formulated business strategies to drive market expansion.
• Identified revenue opportunities that enhanced financial growth.
• Managed crisis situations to ensure business continuity.
• Negotiated key contracts, securing profitable agreements.

Authored operating procedures for all routine processes, encompassing product sales and accounting.

Developed credit and deposit products to enhance customer offerings.

Formulated a Business Continuity Plan to safeguard banking operations.

Conducted business development activities to expand market reach.

Repositioned Retail Banking to increase competitiveness.

Coordinated implementation of T24 core banking system to improve operational efficiency.

Supervised tellers to deliver exceptional customer service and maintain accurate till balances.

Ensured adherence to established procedures among staff members.

Rectified all internal and external audit queries promptly.

Guaranteed accurate processing of transaction vouchers, balancing central general ledger daily.

Monitored staff performance to uphold high operational standards.

Conducted timely reconciliation of all suspense accounts.