Francis Chinkuyu
Lilongwe,LI
Summary
A motivated young professional with a strong academic and career foundation, aspiring to be a successful leader. As an independent self-starter and collaborative team member, energetic, and eager to learn and contribute. I possess a solid understanding of Business Administration.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Sales Manager
Creck Hardware and General Suppliers
Lilongwe, Lilongwe District
09.2022 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Managing sales budget and optimizing resource allocation.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Participating in recruitment process for new sales staff.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Branch Manager
Creck Hardware and General Suppliers
Zomba
04.2020 - 08.2022
- Develop and implement sales strategies to achieve branch targets.
- Identify and pursue new business opportunities and client relationships.
- Manage daily operations, ensuring compliance with company policies and regulations.
- Supervise inventory management and logistics to optimize stock levels.
- Recruit, train, and mentor branch staff to enhance performance.
- Conduct regular performance reviews and set individual goals for team members.
- Build and maintain strong relationships with clients and vendors.
- Address client inquiries and resolve issues promptly.
- Monitor branch budget and financial performance, ensuring profitability.
- Prepare financial reports and forecasts for upper management.
- Analyze market trends and competition to inform strategic decisions.
- Adjust strategies based on evolving market conditions.
- Ensure adherence to regulatory standards and internal policies.
- Prepare and present regular reports on branch performance to senior management.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
Lecturer
Pentecostal Life University
Lilongwe, Lilongwe District
08.2019 - 06.2020
- Develop and deliver engaging lectures, seminars, and tutorials.
- Create and update course materials and syllabi in alignment with academic standards.
- Design and implement innovative curriculum that meets educational objectives.
- Incorporate contemporary research and industry practices into course content.
- Evaluate and grade student assignments and exams fairly and consistently.
- Provide academic advising and mentorship to students.
- Conduct original research in field of expertise and publish findings.
- Stay abreast of developments in field and contribute to academic conferences.
- Participate in departmental meetings and collaborate on academic policies.
- Perform administrative tasks related to course management and student records.
- Foster relationships with industry partners and engage in outreach activities.
- Participate in university committees and initiatives.
- Engage in continuous professional growth through training and educational opportunities.
- Contribute to academic community through collaborations and networking.
- Revised curriculum to align with industry trends, ensuring students were prepared for job market.
- Designed course materials such as syllabi, lecture notes, assignments aligned with both programmatic outcomes as well as course-specific objectives.
- Developed assessment tools that accurately measured student progress toward learning objectives.
- Conducted research in relevant field, integrating findings into course content and enriching student understanding of subject matter.
- Evaluated success of teaching methods via regular collection of feedback from both peers and students.
- Organized conferences and guest lectures featuring experts from academia and industry, exposing students to diverse perspectives.
- Increased course enrollment by promoting department offerings at university events and open houses.
- Improved student retention rates by identifying at-risk individuals early on and implementing targeted intervention strategies.
- Directed graduate student and teaching assistant hiring programs to obtain well-qualified individuals who met established criteria.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
Senior Lecturer
DMI St. John the Baptist University
Lilongwe
12.2018 - 04.2020
- Develop and deliver engaging lectures, seminars, and tutorials.
- Create and update course materials and syllabi in alignment with academic standards.
- Design and implement innovative curriculum that meets educational objectives.
- Incorporate contemporary research and industry practices into course content.
- Evaluate and grade student assignments and exams fairly and consistently.
- Provide academic advising and mentorship to students.
- Conduct original research in field of expertise and publish findings.
- Stay abreast of developments in field and contribute to academic conferences.
- Participate in departmental meetings and collaborate on academic policies.
- Perform administrative tasks related to course management and student records.
- Foster relationships with industry partners and engage in outreach activities.
- Participate in university committees and initiatives.
- Engage in continuous professional growth through training and educational opportunities.
- Contribute to academic community through collaborations and networking.
- Revised curriculum to align with industry trends, ensuring students were prepared for job market.
- Designed course materials such as syllabi, lecture notes, assignments aligned with both programmatic outcomes as well as course-specific objectives.
- Developed assessment tools that accurately measured student progress toward learning objectives.
- Conducted research in relevant field, integrating findings into course content and enriching student understanding of subject matter.
- Evaluated success of teaching methods via regular collection of feedback from both peers and students.
- Organized conferences and guest lectures featuring experts from academia and industry, exposing students to diverse perspectives.
- Increased course enrollment by promoting department offerings at university events and open houses.
- Improved student retention rates by identifying at-risk individuals early on and implementing targeted intervention strategies.
- Directed graduate student and teaching assistant hiring programs to obtain well-qualified individuals who met established criteria.
- Established partnerships with local businesses, providing internship opportunities for students to gain practical experience.
- Supported graduate students in obtaining doctoral degrees by advising on study plans, doctoral dissertations and career goals.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Delivered higher-level undergraduate and graduate courses via classroom, online and hybrid methodologies to satisfy course curricula and meet student needs.
- Contributed to program accreditation efforts by compiling documentation and participating in site visits with external evaluators.
- Engaged in continuous professional development through attending workshops, webinars, and conferences to stay current with industry trends and best practices in higher education.
- Revised curriculum to align with industry trends, ensuring students were prepared for the job market.
- Enhanced student comprehension by incorporating real-life examples and case studies into lectures.
Administration Officer
Blantyre City Council
Blantyre, Blantyre
11.2015 - 08.2016
- Oversee daily administrative operations and ensure efficient workflow.
- Maintain office supplies and manage inventory.
- Handle incoming and outgoing communications, including emails and phone calls.
- Prepare and distribute internal and external communications.
- Organize and coordinate meetings, events, and conferences.
- Manage calendars for senior staff and ensure timely appointments.
- Maintain organized filing systems for both physical and digital documents.
- Prepare reports, presentations, and other written materials as needed.
- Assist with budget planning and financial tracking.
- Process invoices and manage expense reports.
- Assist in recruitment processes, including job postings and candidate screening.
- Maintain employee records and assist with onboarding new staff.
- Ensure compliance with organizational policies and procedures.
- Assist in developing and updating administrative policies.
- Serve as a point of contact for inquiries and provide support to staff and clients.
- Address issues and resolve conflicts in a professional manner.
- Support project coordination and assist with tracking progress.
- Collaborate with various departments on administrative tasks and initiatives.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created, prepared, and delivered reports to various departments.
Intern
Emirates General Dealers
Lilongwe
06.2013 - 11.2014
- Assist in gathering and analyzing data on market trends, competitors, and economic indicators.
- Prepare reports summarizing research findings to support decision-making.
- Help with day-to-day administrative tasks, including filing, data entry, and documentation.
- Organize and maintain electronic and physical files related to trading activities.
- Support trading operations by entering orders and monitoring trades in real-time.
- Assist in reconciling trading accounts and ensuring accurate record-keeping.
- Attend client meetings and take notes to help maintain relationships.
- Assist in preparing materials for client presentations and communications.
- Participate in training sessions and workshops to enhance knowledge about trading processes and platforms.
- Shadow experienced staff to learn about daily operations and best practices.
- Help analyze trading data using spreadsheets or trading software.
- Assist in creating visualizations or presentations to convey insights.
- Work with various teams, including sales, compliance, and operations, to understand different aspects of business.
- Engage in team projects, contributing ideas and support as needed.
- Prepare summaries of trading activities and performance metrics for review by management.
- Assist in generating regular reports for internal and external stakeholders.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Facilitated knowledge sharing by creating internal wiki for project guidelines.
- Assisted in development of new product feature, contributing to user-friendly experience.
- Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
- Streamlined data entry processes, significantly reducing manual errors.
- Aided in enhancing website user experience with thorough usability testing.
- Conducted comprehensive market research to inform strategic planning.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Enhanced team productivity by assisting with organization of project documentation.
- Assisted in improving product design with detailed user feedback analysis.
- Contributed to project success by diligently performing literature reviews.
- Improved coding efficiency with introduction of automated testing scripts.
- Contributed to positive work environment by actively participating in team-building activities.
Education
Masters Degree in Business Administration - Business Administration
University of Kerala
Thirivananthapuram 08.2016 - 07.2018
Bachelors Degree in Business Administration - Business Administration
DMI University
Mangochi 06.2011 - 08.2015
Malawi School Certificate of Education - General Studies
KB Secondary School
Lilongwe 01.2007 - 09.2010
Skills
Hard working
Customer Complaint Resolution
Analytical Skills
Effective Communication
Organizational Skills
Goal Setting and Achievement
Problem-solving aptitude
Multitasking
Self Motivation
Self Motivation
Decision-Making
Client Relations
Microsoft Word, Microsoft excel, PowerPoint, Microsoft access, Microsoft publisher, SQL, Oracle, C-Programming, SPSS
Problem solving and easy to adapt to new environment
Self-starter, efficient, and diligent with strong listening skills and attention to detail
Team player with effective motivational, interpersonal and communication abilities
Strong decision making, analytical research and organizational skills
Fast learner
Honest
Friendly, Positive Attitude
Computer Skills
Problem-Solving
Team Management
Time Management
Accomplishments
- Successfully opened and launched a branch at Zomba
- Launched several promotional activities
- Successfully presented a paper on consumer products during Indian national seminar conducted by IMK Kerala, India.
- Resolved product issue through consumer testing.
- Created a company-wide, comprehensive training program for all sales team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Participated in preparation of service charter launch at Blantyre City Council.
- Organizer of MANIA 2k18 at Institute of Management Kerala, India.
- Participated in national seminar Kerala, India.
Age
30
Contactaddress
Ministry of Local Government and Rural Development, Lilongwe, Malawi, 30312
Phonenumber
+265992212163/+265885274981
Sex
Male
Emailaddress
francischinkuyu@icoud.com
References
- MR. Dallas, HRM, Creck Hardware, P.O. Box 243 LILONGWE, Lilongwe, +265888860243
- Miss Agness Msosa, Principal at DMI University, P.O. BOX 2398, Lilongwe, +265992479097
- Reverend Anderson Mataka, Lecture at MAGU, P.O. Box 185, Lilongwe, +265999041990
Timeline
Sales Manager
Creck Hardware and General Suppliers
09.2022 - Current
Branch Manager
Creck Hardware and General Suppliers
04.2020 - 08.2022
Lecturer
Pentecostal Life University
08.2019 - 06.2020
Senior Lecturer
DMI St. John the Baptist University
12.2018 - 04.2020
Masters Degree in Business Administration - Business Administration
University of Kerala
08.2016 - 07.2018
Administration Officer
Blantyre City Council
11.2015 - 08.2016
Intern
Emirates General Dealers
06.2013 - 11.2014
Bachelors Degree in Business Administration - Business Administration
DMI University
06.2011 - 08.2015
Malawi School Certificate of Education - General Studies
KB Secondary School
01.2007 - 09.2010
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