Flora Maonjera

i joined the National Bank of Malawi on 5th August 1996, and i have worked for close to 28 years in all the departments of the bank and i have worked as team leader in all the departments of the bank, i am good at customer service, customer retention, creating good first customer impression, conflict management problem solving,issue handling, complaints resolving skills, people management,Team leadership skills,and other skills like collaboration,motivating,work ethics, creativity, critical thinking, emotional intelligence, confidence, willingness to help others,communication accountability, adaptability, nagotiation

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Conscientious Team Leader with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Team Leader/Administrator/managerial position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Supervised team of more than 5 staff members.
• Collaborated with team of more than 5 staff members in the development of account opening awareness campagn.

• Date of Birth: 12/22/73
• Gender: Female
• Nationality: Malawian
• Marital Status: Married

• Mr. A.A. Mwenifumbo, University of Malawi, P/Bag 303, Chichiri, Blantyre, 0999 306 949
• Mr Clemence Jere, Assistant Registrar- Blantyre Campus, Malawi Institute of Management, P O Box 30801, Lilongwe3, 0999 378 986 / 0884 563 754
• Mr. Richard Mwamadi, Service Centre Manager, National Bank of Malawi, Chichiri Shopping Mall, Chichiri, Blantyre, 30365, 0888 404 520 / 0999 204 520
• Pastor P.G. Kashoni, Crosslife Church, P.O. Box 1687, Blantyre, 0883 870 530 / 0999 932 576
• Apostle Thokozani Solobala, The Synagogue Church of the Gospel of Jesus Christ, P O Box 716, Blantyre, 0993 911 136 / 0884 778 745

• Playing netball
• Reading Bible
• Singing gospel music
• Listening to gospel music
• Preaching the Gospel of Jesus Christ

• An Associate Member of the Association of Business Executives (AMABE)

Certificate of Associateship of the Association of Business Executives,

I am also a registered trustee member and founder of Salvation for All Nations Church and Ministries which was established on 20th March, 2016. I voluntarily work as an Apostle, Pastor, Bishop and General Overseer and Managing Director of Church events, Ministerial work of the departments of the church which includes; Men's ministry, Women's ministry, Youth Ministry, Children's Ministry and also work as a coordinator of charity work, Church assistants to the Needy, the Vulnerable, the Orphans, The Widowers and Widows, The Sick including those affected by HIV and AIDS.

Find Below our Church Profile:

SALVATION FOR ALL NATIONS CHURCH AND MINISTRIES

P O Box 716,

Blantyre

Malawi

+265 (0) 888 103 792 / +265 (0) 999 317 535

CHURCH PROFILE

From a very humble beginning of two people Mr Victor Maonjera and Mrs Flora Maonjera on the 20th of March 2016 in a sitting room of our house, we had three hours of purely praise and worship after hearing a voice from God as in Isaiah chapter 6 verse 8: Then I heard a voice of the Lord saying “Whom shall I send and who will go for us ?” And I said “ Here I am send me Lord!” And also the savior told his disciples and Apostles 2000 years ago to “Go into all the world and preach the Gospel to every creature Mark 16 verses 15 to 18. The people of all nations are to hear the saving Gospel of Jesus Christ.

I have been pastoring in one of the local churches in Malawi for over 9 years but all of these years I have been troubled with God`s calling in dreams and by so many prophets prophesying to my life to start my own ministry but I was very patient and I wanted to listen with a divine ear to recognize the voice of god as Samuel did. Then it was on 20th of March 2016 when this materialized when the Lord lifted me up and gave me a flock to read and I am greatly humbled for that.

We are always fast growing and we are every day experiencing great God`s hand in our midst and also know we have a very big calling to fulfill. We also serve people from other churches and ministries and also those without churches and ministries and after when they believe, they are baptized.

It is our expectation and our promise from God that as we continue to “hurl” the word of God to our community, our state, our nation, and our world that He will continue to cause this church and its ministries to prosper and grow in every direction.

AIMS AND OBJECTIVES

1. To preach, teach and equip people of all nations starting from Malawi to all Nations of the world.

2. To conduct Christian and Missionary services wherever the Lord will open doors of ministry work.

3. To train believers to become dynamic, mature for congregation work through extensive preaching of the word and through prayer and fasting.

4. To help Christians reach and maintain a more effective Christian ministry.

5. To assist in investments and developmental projects / programmes such as: Orphans care, care for elders, HIV and AIDS programmes, Reach out and touch peoples lives physically and spiritually that is (power to the people).

6. Conservation of the Natural Resources.

7. Teaching Farmers good methods of farming.

STATEMENT OF FAITH

We believe that:

1. The Bible is the inspired and authoritative written word of God

2. There is one God, Eternally existent in three persons, The Father, The Son, and The Holy Spirit.

3. Jesus Christ is the son of God who is anointed by God with the Holy Spirit and power, He ascended to heaven and He is seated at the right hand of God and His future return to this earth is to take the Holy ones.

4. Jesus is the healer and believers will lay hands on the sick and they shall be healed and also will raise the dead ( Mark 16 verse 18.)

5. We believe in bringing our tithes and offerings to the ministry for the following:

a. To sustain the servants of God ( Luke 10 verse 7.)

b. To help the widows and fatherless (Deuteronomy 26 verses 12 to 14.)

c. For the smooth running of the ministry.

MISSION STATEMENT

The Salvation for All Nations Church and Ministries` mission statement is to develop and deepen our personal relationship with Jesus Christ through preaching, teaching, and advocacy, we will celebrate Christ, expand the Kingdom and influence Society. The Church exists to connect people to Jesus, to connect to one another and know peoples unique role in God`s mission.

VISION STATEMENT

Our vision is to empower believers, evangelizes the lost and disciples the saved. Every member of the ministry will be equipped to participate and be engaged in a mission role.

CORE VALUES

1 .Relational Ministry

People are connected more intimately to Christ and one another in small groups

2. Outreach

The love of God is demonstrated by meeting people’s needs like food ,clothing , and other basic needs of people incapable themselves.

3. Diversity in Worship

Corporate worship glorifies God through contemporary music and praises that are easily entreated by all participants.

4. Hospitality

A central gathering place in sanctuary during corporate worship for informal sharing of food, drink, and personal conservation for all.

5. Teaching

A team of teachers that impart knowledge and wisdom from the word of God.

6. Leadership

A team of administrators providing vision, direction, and boundaries for the congregation, support and empowerment to ministry volunteers, communication, and stewardship of church resources.

AN OVERVIEW STATEMANT

Christian in our faith

Holiness in our walk

Pentecostal in our experience

Charismatic in our worship

SALVATION OF ALL

Here are verses that show the salvation of all mankind:

“And I will make thee a great nation, and I will bless thee, and make thy name great ; and thou shalt be a blessing : and I will bless them that bless thee, and curse him that curseth thee : and in thee shall all families of the earth be blessed “ ( Genesis 12 verses 2,3).

“All the ends of the worldshall remember and turn unto the Lord : and all the kindreds of the nations shall worship before thee”(.Psalm 22 verse 27).

“The Lord is merciful and gracious, slow to anger, and plenteous in mercy. He will not always chide: neither will he keep his anger forever. He hath not dealt with us after our sins, nor rewarded us according to our iniquities “ (Psalm 103 verses 8 to 10 ).

“And it shall come to pass in the last days, that the mountain of the Lord`s house shall be established in the top of the mountains, and shall be exalted above the hills and all nations shall flow unto it “ (Isaiah 2 verse 2 ).

“Every valley shall be filled , and every mountain and hill shall be brought low; and the crooked shall be made straight, and the rough ways shall be made smooth; And all fresh shall see the salvation of God” (Luke 3 verses5,6).

“The next day John seeth Jesus coming unto him and saith, Behold the Lamb of God, which taketh away the sin of the world” ( John verse 29 ).

“And God shall wipe away all tears from their eyes; and there shall be no more death, neither sorrow, nor crying, neither shall there be any more pain: for the former things are passed away.” (Revelation 21 verse 4 )

WHAT WE DO

As Salvation for All Nations Church and Ministries, We are called to express the good news of God`s kingdom that transforms lives and communities.

We seek to carry out this calling individually, and also as congregations and we join each other through assemblies and denominational ministries, in the firm belief that together we can do more.

Our denominational ministries and initiatives reflect our fivefold calling ( Ephesians 4 verse 11.)

Although many may fit into more than one calling, they can generally be grouped as follows:

1. Faith formation

As a community of believers, we seek to introduce people to Jesus Christ and to nurture their faith through all ages and stages of life.

2. Global Mission

Called to be witness of Christ`s kingdom to the ends of the earth, we will start with our local ministry in Malawi and all around the world.

3. Gospel proclamation and worship

Believing that faith comes through the hearing of God`s word, we proclaim the saving message of Jesus Christ and seek to worship Him in all that we do.

4. Mercy and Justice

Hearing the cries of the oppressed, forsaken, and the disadvantaged, we seek to act justly and love mercy as we walk humbly with our God.

5. Servant Leadership

Understanding that the lifelong equipping of leaders is essential for ministries to flourish. We identify, recruit and train leaders to be servants in the kingdom of God.

MINISTRIES COMMITTES/TASK FORCES/INITIATIVES

We have just begun and we have started big because we know what we have (our God ) is big and will carry us through. We have formed other committees and we intend to have the following committees/Task forces/initiatives:

1. Bible school committee

2. Evangelism committee

3. Social Welfare committee

4. Youth initiative committee

5. Married couples committee

6. Investments and development committee

7. Pastors Welfare committee

8. Administration committee

9. Women committee

10. Men committee

11. Children`s ministry Committee

WHAT WE INTEND TO DO

1. To build a Bible School

2. To build a social Welfare centre which will incorporate; Orphan care centre, HIV and AIDS programmes centre, centre for the elderly, and other social welfare programmes.

3. To build a school for the orphans and the vulnerable children in society that is from nursery school to tertiary education including technical college.

4. To build and establish ministries in all the districts of Malawi and other centres of the world.

5. To build supporting centre for youth initiative projects and programmes.

6. To initiate Investments and Developmental projects/programmes for the ministries.

7. To bring power to the people, to empower people to be self sufficient.

8. To conduct seminars for Pastors, Married couples, Men and Women, Youths, Children ministry and all the departments of the ministries.

A PLACE FOR EVERYONE THEREFORE FIND YOUR PLACE IN THE FAMILY OF SALVATION FOR ALL NATIONS INTERNATIONAL MINISTRIES.

YOUR PERFECT FIT

Young or old, gentle or bold, come find your perfect fit as part of our family. Whatever your passion, whatever your calling, this is a place to grow in God and find your destiny in Him. As a family, as a ministry, we are committed to helping you realize your potential and the life God intended for you.

LIFE PURPOSE

God created you for a purpose and it is our desire to help you find that purpose and God`s best for your life. You will find that we are a ministry that does not just see people as part of the crowd but as individuals because we believe each individual is special to God.

PRAYER AND TEACHING

There is always an opportunity to be prayed for at the end of services. Our services are based on relevant, life building messages, heartfelt worship, sincere prayer and care for people. Our desire is to see people living joy filled lives knowing their past is forgiven, having peace of mind in the present and confidence for the future.

OUR HEARTBEAT

Salvation for All nations International Ministries is a great place to grow in God with family and friends. Our heartbeat is to create an environment where you can build great relationships and experience the presence of Jesus Christ in an atmosphere filled with anointed praise and worship and bible based teachings. We invite you to come and join us. We would love to get to know you.

CONNECT WITH US / PARTNER WITH US / BECOME OUR PARTNERS IN FULFILLING OUR DREAMS, OUR MISSION, OUR VISION, OUR FAITH, AND ATMOSTLY OUR CALLING.

Partner with a people passionate for God, ready to establish his kingdom here on earth and the time is now.

At Salvation for All Nations International Ministries, our prayer is that you will be blessed and strengthened by the power of Jesus Christ and that you will live a life of abundance in fellowship, joy and liberty. We extend a loving invitation for you to worship with us. We are not a perfect ministry, but one thing is for sure: we love the Lord and we will love you! More important than joining our ministry is for you to know Jesus Christ as your personal savior and walk with Him wherever you are. If you don’t know how to be saved or if you are not sure that you have eternal life with God please let us hear from you. Salvation for All Nations International Ministries is a fellowship of believers coming together to declare the Glory of the Lord and celebrate Jesus as King. We study the word, practice what we learn and in the process grow together.

We can say with the Prophet Samuel “Thus far the Lord ha s helped us ( 1 Samuel 7 Verse 12 ) Reassured by this promise and holding fast to the Lord`s Hand, we are confident that God will lead and protect us through the coming years. May the Lord give us the will to fulfill his work obediently, boldly and joyfully.

May God richly bless you.

Reading Bible and Books to gain understanding, wisdom and knowledge to assist me in teaching the words of God with the intention to make disciples of jesus Christ.

Listening to and singing Gospel music for praising and worshipping Almighty Father God.

Playing Netball for socializing and health well being

Preaching the Gospel of Jesus Christ to win souls.