Faith Kaunda
Blantyre
Summary
Dynamic and adaptable Intern Trainee with a track record of enhancing workflow efficiency by implementing time-saving techniques at Bingu International Convention Centre, Umodzi Park. Excelled in computer skills and teamwork, significantly boosting brand awareness and customer engagement. Demonstrated leadership potential and a keen attention to detail, mastering company protocols and delivering exceptional customer service.
Overview
2
2
years of professional experience
Work History
Intern Trainee
Blantyre Adventist Hospital
05.2024 - 09.2024
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
- Completed research, compiled data, and assisted in timely reporting.
- Assisted in the development of marketing campaigns, resulting in increased brand awareness and customer engagement.
- Provided exceptional customer service, resolving issues promptly and ensuring customer satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Carried out clerical tasks by making photocopies, inputting data into system and filing documents.
- Learned and used technology systems and platforms to assist with tasks.
- Performed data and information management by logging information in Software.
- Gained knowledge of company policies, protocols and processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Intern Trainee
Bingu International Convention Centre, Umodzi Park
02.2023 - 07.2023
- Implemented time-saving techniques that improved overall workflow efficiency within the intern team.
- Developed relationships with wide range of employees, customers and vendors.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Learned and used technology systems and platforms to assist with tasks.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
Education
Diploma In Hospitality Management - Hospitality Management
Malawi Institute of Tourism
Blantyre, Malawi Malawi School Certificate Of Education - Student
Likuni Girls Secondary School
Lilongwe, Malawi 06.2018
Skills
- Computer skills
- Fast learner
- Teamwork and collaboration
- Attention to detail
- Telephone etiquette
- Flexible schedule
- Adaptability and flexibility
- Dependable and reliable
- Verbal and written communication
- Leadership potential
Languages
English
Beginner (A1)
Chichewa
Beginner (A1)
Timeline
Intern Trainee
Blantyre Adventist Hospital
05.2024 - 09.2024
Intern Trainee
Bingu International Convention Centre, Umodzi Park
02.2023 - 07.2023
Diploma In Hospitality Management - Hospitality Management
Malawi Institute of Tourism
Malawi School Certificate Of Education - Student
Likuni Girls Secondary School
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