Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Attributes
Leadership Experience
Timeline
Generic

FAITH JESANG BARGORETT

Nairobi

Summary

Dedicated professional with extensive experience in underwriting, claims management, credit control, and customer service. Proven ability to assess risk, manage client relationships, and optimize financial processes to ensure operational efficiency. Strong analytical skills combined with excellent communication and leadership abilities make me a versatile and results-driven contributor to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Underwriting, Claims & Credit Control Officer

Kenfident Insurance Brokers Ltd
Nairobi
10.2019 - 12.2022
  • Managed insurance renewals and mid-term adjustments for clients
  • Prepared and issued invoices, debit notes, and credit notes to clients and underwriters
  • Conducted credit control of debtors, ensuring compliance with the company's credit policies
  • Maintained accurate customer records in the system for efficient data management
  • Oversaw claims processing, including follow-ups for timely settlement and updating clients on claim statuses
  • Sourced and negotiated insurance quotations across various cover classes
  • Produced credit control and underwriting reports for management

Customer Service Advisor/Teller

Barclays Bank of Kenya Ltd (now ABSA)
Nairobi
11.2014 - 10.2017
  • Reconciled cash books and ATMs daily, ensuring accuracy and compliance with procedures
  • Processed swift telegraphic transfers for local and international transactions
  • Responded to customer inquiries and resolved complaints efficiently via phone, email, and in-person interactions
  • Managed issuance of debit and credit cards along with personal identification numbers (PINs)
  • Supported the sales team by providing leads for loans, credit cards, and other financial products

Travel & Tours Consultant

Shoor Tours & Travel
Nairobi
01.2013 - 12.2013
  • Coordinated hotel bookings and airport transfers per client requirements
  • Developed tailored travel packages, including itineraries and destination recommendations
  • Cultivated partnerships with hotels and airlines to negotiate favorable rates for clients
  • Delivered exceptional customer service through timely responses to client inquiries and resolving issues

Education

Bachelor of Commerce (BCom) -

KCA University
Nairobi, Kenya
12-2025

Diploma in Travel & Tourism -

Air Travel & Related Studies Centre
Nairobi, Kenya
01.2013

Kenya Certificate of Secondary Education (KCSE) -

Moi Forces Academy Lanet
Lanet, Kenya
01.2009

Skills

  • Underwriting & Claims Management
  • Credit Control & Debt Recovery
  • Customer Relationship Management
  • Process Optimization & Risk Assessment
  • Data Analysis & Report Preparation
  • Leadership & Team Collaboration
  • Proficiency in Microsoft Office (Excel, Word)
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Data Management Systems
  • Insurance & Claims Software

Certification

Virtual Assistant Certificate, Allison, 2023

Languages

  • Fluent in English
  • Fluent in Kiswahili

References

  • Mr. Kenneth B. Nyachae, Managing Director, Kenfident Insurance Brokers Limited, +254722 832 932
  • Ms. Edna Wangui Gaitho, Retail Support & Personal Banker, ABSA Bank Kenya, +254723 423 444
  • Mr. Collins A. Hassan, General Manager, General Alliance Insurance Company (Malawi), +254721 248 845 | +265987046036

Attributes

  • Strong communication and interpersonal skills.
  • Self-motivated, flexible, and results-oriented.
  • Decisive problem solver with a keen eye for detail.

Leadership Experience

Chair, Women Network Forum – Barclays Bank (Kisii Branch), Led initiatives to empower female employees through networking and skill development programs.

Timeline

Underwriting, Claims & Credit Control Officer

Kenfident Insurance Brokers Ltd
10.2019 - 12.2022

Customer Service Advisor/Teller

Barclays Bank of Kenya Ltd (now ABSA)
11.2014 - 10.2017

Travel & Tours Consultant

Shoor Tours & Travel
01.2013 - 12.2013

Bachelor of Commerce (BCom) -

KCA University

Diploma in Travel & Tourism -

Air Travel & Related Studies Centre

Kenya Certificate of Secondary Education (KCSE) -

Moi Forces Academy Lanet
FAITH JESANG BARGORETT