Chifuniro Stevie Lali
IT Technician
National Tb And Leprosy Elimination Programme,Private Bag 65
Summary
A diligent IT Technician excelling in collaborating with technology specialists to assist in project management. Accurately prescribing troubleshooting measures and contributing in problem resolution. Supporting IT team members in ascertaining optimum policies to secure sensitive information. Offering crucial IT assessment to ease staff decisions on patches, updates and troubleshooting. A Proficient IT Technician thriving in setting up and maintaining stations, training users and supporting pivotal process improvements to systems and software. Skilled IT Technician with broad base of experience in technical support and operations. Resolving problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Hardware and Software.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
IT Technical Support Intern
National TB And Leprosy Elimination Programme
05.2019 - 07.2021
- Assisted IT team members by preparing Tb E-Health System materials for implementation.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Contributed to team-based IT projects by lending assessment and management services.
- Recommended stringent policy to secure information-system data.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Devised solutions to operations issues related to TB E-health system, working closely via phone, email, live chat and web teleconference.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Performed tests of functionality, security and performance of different workstations and devices.
- Addressed all questions and concerns from end users regarding TB E-Health program.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Linux Systems.
- Monitored 2 different servers and network connections to maintain maximum up-time and functionality.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Data Entry Clerk
Energy Solutions Limited
08.2020 - 09.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using QWERTY keyboard.
- Located and corrected data entry errors and reported to management.
- Sorted documents and maintained organized filing process.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed completed work for compliance with regulations.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Obtained scanned records and uploaded into database.
- Organized, sorted and checked input data against original documents.
- Oversaw team of three employees, providing comprehensive data entry training and regular performance reviews.
- Completed data entry tasks with accuracy and efficiency.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Evaluated source documents to locate information needed for each data entry field.
Education
Level 4 Diploma in Computing - Information Technology
National College of Information Technology (NACIT)
Lilongwe,Malawi 01.2016 - Current
Malawi School Certificate of Education (MSCE) -
Malamulo Secondary School
Thyolo,Malawi 09.2014 - 06.2015
Junior Certificate of Education (JCE) -
St Johns Catholic Secondary School
Lilongwe,Malawi 09.2011 - 06.2013
Skills
Networks
Accomplishments
- Collaborated with team of IT Professionals in the development of Digital X-ray Machine viewing stations local area network (LAN) .
- Collaborated with team of IT members on the implementation of the TB E-Health System.
Additional Information
Mr. Francis Muwalo
Project IT Specialist
National TB And Leprosy Elimination Programme
Private Bag 65
Lilongwe, Malawi
Cell: +265 888208986
Email: muwalofra@gmail.com
Mr. Owen Chitete
Managing Director
Energy Solutions Limited
P.O Box X24
Lilongwe, Malawi
Cell: +265 999299300
Email: energysolutions@esl-mw.com
National College of Information Technology
P.O Box 31164
Lilongwe, Malawi
Cell: +265 1758589
Email: nacitll@information.gov.mw
Timeline
Data Entry Clerk
Energy Solutions Limited
08.2020 - 09.2020
IT Technical Support Intern
National TB And Leprosy Elimination Programme
05.2019 - 07.2021
Level 4 Diploma in Computing - Information Technology
National College of Information Technology (NACIT)
01.2016 - Current
Malawi School Certificate of Education (MSCE) -
Malamulo Secondary School
09.2014 - 06.2015
Junior Certificate of Education (JCE) -
St Johns Catholic Secondary School
09.2011 - 06.2013
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