CHAWEZI MICHAEL PHIRI

• Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization
• Utilized excellent communication skills to resolve customer complaints promptly and professionally.
• Grow service delivery channels by recruitment of Merchants and Dealers, processing the applications.
• Configure Merchant and dealer Point Of Sale machines for use.
• Provide routine service support
• Orientation of merchants and service channels on conduct of transactions, basic workflow of card products and card industry best practices
• Support sales, growth and compliance initiatives and the enhancement of the card transactions environment in collaboration with MCA and in alignment with partner card schemes.
• Initiate reviews of recruitment, applications processing and service management policies and procedures
• Timely and accurate completion and processing of POS merchant applications for speedy deployment execution within permissible compliance standards
• Reinforce merchant and dealer support through transactions, channels monitoring and proactive preventative maintenance.
• Optimized monitoring of acquiring services performance and devices uptime
• Optimized assets, accessories and records management to ensure accurate asset location and eliminate stockouts and associated costs
• Timely production of product/ service performance and compliance returns
• Quality implementation of mandatory card scheme certifications, service improvements and new products

• Load Fuel In Myfuel system Cards For Customer.
• Reconciliation Of Puma Fuel Accounts.
• Onboard, train support new corporate system users

Settlement of VISA, Amex, MasterCard and Malawi National Switch transactions,

• Settlement of Dealer and Merchants Point of Sale transactions in their respective accounts.
• Support and Submit settlement of transaction reports to Merchants and Dealers
• Support Chargeback raised by Customers.
• Monitor some of the Acquiring transactions.

• Process customers salaries
• Process cheques and bank cheques
• Accounts opening
• Accounts reconciliation
• Train corporate on salary processing system