Chatepa Gunde

• Processing all payments requisitions with supporting documentation upon authorization
• Verify all bills and invoices received from service providers before payment are requisitioned
• Allocate payments and capture in appropriate General Ledger accounts
• Updating ACCPAC entries for finishing month of reporting
• Solicit invoices from service providers who delay in invoicing for current month of reporting
• Manage petty cash and process reimbursement
• Timely preparation and payment of withholding tax as per standing regulation
• Undertaking daily review and reconciliation of bank’s suspense accounts and ensuring that all outstanding reconciliation items are raised with Finance Manager for follow up and clearance daily
• Liaising with Financial Reporting Manager for maintenance of adequate stationery for Finance Department
• Adherence to 30-day payment period to creditors
• Ensure that all reversals are supported by properly drawn and authorized journal vouchers
• Timely preparation and payment of withholding tax as per standing regulation, currently by 14th of every month
• Preparing analytical schedule for all remuneration & staff cost, accommodation costs, communication cost, sundry business charges, office equipment cost & other expense
• Ensuring that Trial Balance is printed and checked daily.

(1). RECONCILIATIONS

• Prepares reconciliation schedules for all accounts within given timeframe
• Identifies and escalate areas of Risk to Reconciliations Supervisor and follow up further to mitigate risk timely
• Ensures all necessary refunds and recoveries to and from customers respectively are timely and accurately done to avoid disputes and losses
• Provides quality customer service by timely handling and resolve queries to maintain customer satisfaction
• These include advising service centers and other departments on query handling
• Analytically identifies old and irrecoverable amounts on reconciliations and follow up on all outstanding items to make sure such items have been cleared
• Ensures reconciliation schedules are made available for review by all interested stakeholders
• Liaises with service center personnel on provision of supporting documentation for any sampled transactions
• Acts as independent checker for all journals raised to ensure adherence to procedures by SCs
• Checks and confirms that revenue is collected for all special customer requests as per tariff schedule i.e., Special cheque clearances
• Reviews general ledger to identify unusual movements

(2) QUALITY ASSURANCE AND RISK MITIGATION

• Monitors adherence of procedures on all Service Centers
• Assesses compliance with internal policies and external laws and regulations
• Identifies and escalates areas of Risk to Team Lead – Reconciliations and even further to mitigate risk urgently
• Resolves and escalates issues/queries to reconciliations Lead
• Makes follow ups on long outstanding items
• Escalates any breach in procedures to Reconciliations Lead
• Scrutinizes and provides guidance to SCs on Customer claims on ATM transactions refunds as well as Recoveries where necessary
• Monitors SC daily ATM performance (including cash loading, offloading and surrender) and ATM appropriation suspense account management

(3) INVESTIGATION AND REPORTING

• Reports any losses, irregularities and or variances identified in course and facilitate rectifications with responsible personnel
• Prepares monthly reports for timely submission and other reports to relevant interested parties
• Investigates long outstanding issues and provides feedback or escalates to responsible Service Centers
• Identifies anomalies in Suspense Accounts notify all stakeholders which may be impacted by such mis post.

• In summary responsible for providing clients with excellent teller services major tasks and responsibilities included following:
• Complete cash supplement form to obtain cash from Chubb every morning
• Ensuring that cash received from Chubb is correct and tallies with requisitioned amount and breakdown
• Sort cash neatly into clips
• Sort cash separating clean from soiled notes
• Complete cash surrender form and hand over cash to Head teller
• Ensuring correctness of cash/cheque deposit slip: date, account number, account name, and deposit slip signed
• Ensuring that copy of cash/cheque deposit slip matches original
• Count cash and cross check against each denomination on cash deposit slip in presence of customer
• Stamp deposit slip and put full signature on stamp
• Remove cash from counter after cash have been counted and certified as correct