Chandiwira Nyasulu
Key Account Manager
Blantyre
Summary
Accomplished account management professional with a proven history of success in client relations, strategic planning, and revenue growth. Demonstrated ability to foster team collaboration and deliver results, while remaining adaptable to evolving business requirements. Proficient in relationship building, negotiation, and project management, with a reputation for reliability, effective communication, and strong problem-solving skills.
Overview
17
17
years of professional experience
Work History
Key Account Manager
Liberty Health
02.2019 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
Corporate Sales Executive
Airtel Malawi Ltd
03.2011 - 02.2019
- Managed a diverse portfolio of accounts, ensuring timely delivery of products and services to meet customer expectations.
- Collaborated with cross-functional teams to develop innovative solutions for customers'' needs, resulting in increased satisfaction and loyalty.
- Expanded market share by identifying new business opportunities and potential clients.
- Provided exceptional post-sale support by addressing any concerns or issues promptly ensuring customer satisfaction and building trust.
- Achieved consistent sales growth by maintaining a high level of product knowledge and staying informed on industry trends.
- Cultivated a positive team environment by fostering collaboration among colleagues and celebrating shared successes regularly.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Care Executive
Airtel Malawi Ltd
04.2010 - 02.2011
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Relations Assistant
Toyota Malawi
09.2008 - 02.2010
- Maintained detailed records of customer interactions, allowing for better tracking of issues and trends over time.
- Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
Account Relationship Officer
FINCA Malawi
02.2008 - 07.2008
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Educated and worked with clients on ROI terms to find accurate solutions.
Education
Bachelor of Business Administration -
University of Malawi-The Polytechnic
Blantyre, Malawi01-2006
Katoto Secondary School
Mzuzu, Malawi01-2001
Skills
- Effective negotiation
- Data analysis
- Client engagement strategies
- Strategic business development
- Client relationship management
- Collaborative teamwork
- Assessment of client needs
- Client account retention
- Analytical problem-solving
- Sales cycle management
Timeline
Key Account Manager
Liberty Health
02.2019 - Current
Corporate Sales Executive
Airtel Malawi Ltd
03.2011 - 02.2019
Customer Care Executive
Airtel Malawi Ltd
04.2010 - 02.2011
Customer Relations Assistant
Toyota Malawi
09.2008 - 02.2010
Account Relationship Officer
FINCA Malawi
02.2008 - 07.2008
Bachelor of Business Administration -
University of Malawi-The Polytechnic
Katoto Secondary School
References
Rabecca Nkungula, Health Operations Manager, Rabecca.Nkungula@libertyhealth.net, +265888895955, Libertas General Insurance Company, P.O. Box 354, Blantyre.
Kingsley Mang'anda, Business Development, Bancasurance, Kingsley.Mang'anda@standardbank.co.mw, +265999294293, Standard Bank, P.O. Box 30380, Lilongwe.
Violet Phiri, Corporate and SME Sales Manager, Violet.Phiri@mw.airtel.com, +265999959107, Airtel Malawi, P.O. Box 57, Lilongwe.
Personal Information
- Date of Birth: 22 February, 1983
- Sex: Male
- Nationality: Malawian
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