Canaan Phiri

• Training Volunteers in the countries where Samaritan Purse has projects on project implementation
• Conducted regular performance evaluations of team members in 14 countries of the Southern Africa Region, providing constructive feedback that fostered continuous improvement within the region.
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• Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall organization success.
• Inspecting projects and guiding volunteers on project implementation
• Writing reports to Samaritan’s Purse headquarters through my Regional Director on project progress

• Provided spiritual care through visitation, counseling, and prayer.
• Organized successful fundraising events designed to support church missions locally as well as internationally.
• Designed innovative worship experiences that integrated contemporary elements alongside traditional practices.
• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
• Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
• Oversaw administration and management of all areas of ministry.
• Served as mentor to children in church community, offering guidance and support.
• Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
• Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.

• Created and managed project plans, timelines and budgets.
• Collected and analyzed business data from various departments to prepare reports and presentations for management.
• Improved overall program efficiency by streamlining processes and implementing new organizational strategies.
• Led fundraising efforts to secure resources needed for ongoing program activities and expansion initiatives.
• Monitored progress towards organizational goals, adjusting strategies as needed to ensure continued success.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Educated country volunteers on organizational mission and goals to help volunteers achieve success.

• Administrative head of Malawi Council of Churches secretariat of 25 Church Denominations and over 10 Para Church Organisations.
• Providing strategic and operational leadership in the organization in its effort to realize its mission
• Translate Council’s policies and strategic plans into action.
• Implementing the resolutions of the Council meetings
• Representing the Council on several Boards of the daughter bodies and Parastatal bodies and some international committees,
• Mobilization of resources for the organisation’s upkeep and sustainability
• Managing various humanitarian programmes and projects
• Speak on behalf of the member churches through the press or initiate dialogue with Government on pertinent and topical issues.
• Ensured timely completion of projects by tracking progress and keeping teams informed about deadlines and expectations.
• Served as a liaison between executives and employees, fostering positive relationships throughout the organization.
• Developed comprehensive meeting agendas, facilitating productive discussions focused on achieving desired outcomes.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Maintained accurate records of company policies, procedures, and guidelines for easy reference by staff members.
• Improved overall office efficiency by identifying areas for improvement and implementing appropriate solutions.
• Resuscitated a dying organization into a vibrant organization which many members wanted to identify with. I boosted the organisation’s financial standing by a margin of over 600%.
• Donors who had black listed MCC due to financial mismanagement and lack of accountability started coming back to MCC.
• Built the profile of MCC nationally and internationally that earned me to be elected president of the Fellowship of Christian Councils in Southern Africa (FOCCISA) and Chairman of the Economic Justice Network, a Cape Town based ecumenical organisation.
• Restored the Council’s advocacy role. I boosted advocacy in MCC so much son that many organizations started recognizing MCC as the official voice of the Church in the country hence the press started seeking MCC’s views on various topical issues which eventually put MCC on the national and international scene. I started getting media interviews from as far as the BBC.
• Successfully coordinated the mediation between the Government and the Opposition side during stand offs in Parliament over section 65 and the Budget.
• One of the only two General Secretaries who served longest i.e. six years. Since inception of MCC in 1942.
• Supported executive decision-making by providing well-researched data and background information.
• Worked flexible hours across night, weekend, and holiday shifts.
• Resolved problems, improved operations and provided exceptional service.
• Gained strong leadership skills by managing projects from start to finish.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong communication and organizational skills through working on group projects.
• Organized and detail-oriented with a strong work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.
• Delivered services to customer locations within specific timeframes.

• Maintained database systems to track and analyze operational data.
• Devised and implemented processes and procedures to streamline operations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
• Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Mentored junior staff members, helping them develop their skills and advance in their careers.

· Receiving, screening and investigating complaints of administrative injustice and general human rights violations

· Making recommendations to the Ombudsman for judgment.

· Resolving disputes and/or giving relevant advice and providing solutions.

· Conducting Research around common cases and making recommendations to the Ombusman

· Sensitising public officers on proper administrative procedures

Sensitising the general public on matters of human rights and operations of the office of the Ombudsman

· I was one of the pioneer Officers of the Ombudsman Office soon after establishment and was part of the team that developed and put in place operating systems and procedures. My draft and system in Blantyre became a blue print of the Standard case handling procedures.

· My Blantyre office solved the highest number of cases in the 1998/99 financial reporting year.

· I was promoted from Senior to Principal Investigations officer in recognition of my hard work and achievements within a period of less than a year.

• Helped meet changing demands by recommending improvements to business systems or procedures.

preparation of examinations,

identifying examiners (setters and markers) in my subject areas.

responsible for conducting post-facto analysis of examination papers;

Researching around issues that impede performance and develop best ways of formulating exam questions; and

Training examiners.