Caleb Sawasawa
Business Analyst
Zomba
Summary
Reliable business professional with rich experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations, reducing costs and establishing working relationships with colleagues and vendors. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Business Operations Lead
One Acre Fund
01.2024 - Current
- Provide departmental managerial oversight, performance management, and budget preparation and execution.
- Set up yearly Objectives and Key Results (OKRs) for the department with clear ownership and ensure regular execution monitoring.
- Champion internal collaboration with other divisions/departments and represent the Business Operations in local and global strategic meetings.
- Perform extra duties as a member of the Malawi Steering Committee (country-level senior leadership group) and Talent Committee.
Achievements
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Created a talent vision strategy and action plan for the department which was later adopted for use by the whole country program.
- Developed 100% of direct reports into capable project and people managers, strategic thinkers and excellent collaborators recognized throughout the country team and beyond.
Customer Engagement & Audit Specialist
One Acre Fund
03.2019 - 12.2023
Achievements
- Drove the digital revolution of Customer Engagement sub-department to ensure relevant technologies are adopted for execution to maximise both efficiency and customer satisfaction.
- Established Malawi program as the best Client Protection program across eight One Acre Fund countries through exceptional adherence to client protection policies, innovative strategies and excellent collaboration with key stakeholders on customer experience initiatives.
- Designed client protection and customer experience surveys, developed interactive dashboards for visualizing data analysis results, and drove compliance through data-driven recommendations.
Education
MSc Business & Management - Business Analytics
University of Essex
Colchester, England [Online]04-2026
Technician Accounting Diploma - Financial Accounting
Malawi College Of Accountancy
Blantyre, Malawi 04.2001 -
High School Diploma -
Arts, Science & Technology Private Insitute
Luchenza, Thyolo, Malawi 04.2001 -
Skills
Business Strategy
Project Management
Data Analytics
Business Process Optimization
Data-Driven Decision Making
Customer Experience
Talent Development
Performance Management
Internal Audit
Public Speaking
Certification
Certificate in Data Science
References
- Sean Gray, Global Business Operations and ITO Director, One Acre Fund, Rwanda, sean.gray@oneacrefund.org, +250 789 923 603
- Yashordan Gharat, Country Director, One Acre Fund, Malawi, yash.gharat@oneacrefund.org, +265 998 056 764
- Yvonne Chikwiri, Global Media Director, Fountain Of Victory Church International, gmd.fountainnation@gmail.com, +265 888 394 920
Volunteer Experience
Deputy Global Media Director | Fountain Of Victory Church International
Blantyre [Remote] | September 2023 - Present
- Support the Media Director to create directorate strategies in key areas such as general operations, publicity, publications, talent management and performance management.
- Support the Media Director to prepare annual division budgets.
- Collaborate with heads of Media Department to ensure efficient execution of departmental projects and ad-hoc requests.
- Collaborate with heads of departments to develop periodic reports for the directorate and the Church at large.
Achievements
- Supported the Director with designing the structure of the Global Media Directorate.
- Championed the development of the first ever consolidated Global Media strategy paper guiding he operations for the department.
- Improved the efficiency of the department by introducing a systematic process of managing and delivering media work requests within the Church.
Timeline
Business Operations Lead
One Acre Fund
01.2024 - Current
Customer Engagement & Audit Specialist
One Acre Fund
03.2019 - 12.2023
Technician Accounting Diploma - Financial Accounting
Malawi College Of Accountancy
04.2001 -
High School Diploma -
Arts, Science & Technology Private Insitute
04.2001 -
Certificate in Data Science
Certificate in Project Management
Management Fundamentals
Coaching and Developing Employees
Strategic Thinking
Introduction to ESG
MSc Business & Management - Business Analytics
University of Essex
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